Sheehy Nissan of Waldorf

Today, was the last and final attempt to allow the service department to provide good service. After the last four visits for service and numerous conversations with the service manager and the GM. I service department to provide good service. After the last four visits for service and numerous conversations with the service manager and the GM. I will no longer bring my vehicle to this location for service. Their inability to do simple oil changes, filling out the appropriate documentation, accountability of personnel, curtsey to the customer is just plain and simply subpar. I have had to return my vehicle twice because of their inability to complete a task the correct way the first time. The GM promises action will be taken but fails to follow through. Customer service: Fail Unable to treat customers with respect and ensure that they are 100% satisfied even after identifying they were at fault. Technicians: Fail Unable to perform simple oil change and tire rotations in a timely manner without it having to be redone. Unable to fill out proper check lists during the work being performed to ensure that they do not miss anything as well as to give the customer valuable information about their vehicle during its service. Service advisors: Fail Inability to ensure that the services being requested are being done and the paperwork is being filled out before the customer arrives. Inability to notify the customer of completion of services, except once the customer calls to inquire Washing Techs: Fail Car is never completely clean. There is always streaks and dirt left on car. The department doesn't wash vehicles even if it’s raining. If a customer request for a wash even though the weather is bad then it should be accomplished. Dirt does not just come off the vehicle when water hits it. It takes a little elbow grease to accomplish this task. Management: Fail Unable to control, supervise, remediate complaints of service, and does not follow through with promises of better service. This dealer ship should be shut down. They give all of the car makers a bad name. They are more focused on sales of cars having more sales people on staff sitting around not making sales then they have in their service department. The concept of having a service department if to keep you customer coming back not push them away. I know I will be taking my vehicle back to Springfield, VA at the Sheehy Nissan there since I originally purchased my vehicle from their and always received 5 start service. It is worth driving 60 mile out of my way to a dealer I know I can trust instead of the one 10 miles down the road. I will be recommending to the 10 people around me to not go to this dealer. More

I have been waiting on a part to come in for 2 1/2 weeks. I have not heard anything from the service dept. I had to call after 2 weeks had passed to get a status on this part and all I was told was it some I have not heard anything from the service dept. I had to call after 2 weeks had passed to get a status on this part and all I was told was it sometimes takes longer but no offer to call someone to see why it was taking so long. I was originally told that it would take anywhere from 3 to 5 days. Very dissatified with this issue that I can't seem to get resolved. More

My salesman Charles Hilary, was a bonafide joke. After the initial purchase of the vehicle, I was in need of detailing, and was told I would receive this service without any problems. Dealing with Charles the initial purchase of the vehicle, I was in need of detailing, and was told I would receive this service without any problems. Dealing with Charles to remove the major problems with the outside of the vehicle was nothing less than a nightmare on elm street. This man gave his word and reassured me that everything was going to be fine with the outside of the car. I had to take off work or leave work early 5 different times to get all of this work done, because the dent ppl/paint ppl only show up on wednesday-and half of the time they left early or were not present, in spite of the fact that I had a scheduled appointment. When I pointed out the major problems with the car, Charles copped a quick attitude telling me that "everything can't be fixed" as if I was ignorant and unaware that my car was used. When dealing with Charles, I found that during the sales process, he was a completely different person, and after the car was paid for in full and he received that commission he didn't give a xxxx about customer service and acted extremely indifferent. I would NOT recommend this dealer to anyone.In conclusion, I did not get all the required work done-and woulld rather go somewhere else and pay out of pocket, than to deal with those fools in Waldorf again. More

Went looking for a used car and with min the manager Mr. Ervin was helping me with my search in finding what was right for me. I felt I had a red carpet treatment and was very happy with that. Ervin was helping me with my search in finding what was right for me. I felt I had a red carpet treatment and was very happy with that. More

We walked in to the dealership and were immediatley greeted by Jason Printz, he was very knowledgeable about every vehicle we were interested in. Jason's attitude and experience is a great asset to the greeted by Jason Printz, he was very knowledgeable about every vehicle we were interested in. Jason's attitude and experience is a great asset to the Nissan team. If we are every in the need of another vehicle we will definatley come back and see Jason. And we will be recommending him to everyone we know!! More

I've been meaning to come rate this dealership for the high quality service they provide on my 2007 Nissan Maxima. Everytime I come to get any service work on my car, I am treated with respect. Never on high quality service they provide on my 2007 Nissan Maxima. Everytime I come to get any service work on my car, I am treated with respect. Never once have they tried to bait me into getting work done on my vehicle to line their pockets. Being a female, I have faced many mechanics who think they can take advantage of me, but never once have I experienced this with Sheehy Nissan. I love Nissans and I recommend this dealership for sales and service to all of my friends! More