Sheehy Subaru of Fredericksburg

I was in the market for a new Subaru, I live in Richmond Va.. And had visited several dealerships there. Made a call to Fredericksburg ultimate Subaru and was greeted with such friendliness over the phone t Va.. And had visited several dealerships there. Made a call to Fredericksburg ultimate Subaru and was greeted with such friendliness over the phone thought I would go and check out what they had to offer. Customer service was excellent, felt very comfortable walking in and not getting bombarded by sales people. Tim was my salesman he did a great job explaining all they had to offer. Eric set up my financing and Within an hour or so I was driving home in my brand new Subaru. Everybody working there was so friendly, made me feel like family. Great bunch of people, hands down great experience buying a new vehicle. More

Purchased my car brand new from them a few months ago.. my salesman was too busy to even stick around and he also lie to me about the accessories that were preinstalled on the car. ( he said my car alread my salesman was too busy to even stick around and he also lie to me about the accessories that were preinstalled on the car. ( he said my car already has the SPT exhaust, i took his word for it only to find out it didnt) granted, its not that big of a deal but, at least you should know what you are talking about when selling a car to someone.. i didnt even want a salesman, i don't like them.. he didn't "sell" me anything and when i went to pick up the car, he couldnt be bothered to stay and show me anything about it.i had the finance manager do it. well he must have been too busy doing the sales mans job b/c he didnt do his own correctly.. he took all my insurance information to send to my insurance company, and during this most recent service, while i was waiting, i heard the "internet sales specialist" and some other guy having a relatively unprofessional conversation (i.e. swearing openly quite a bit) but never actually did it, but that's not even my biggest problem.... i have 5K Miles on my car. i have noticed a sudden decrease in power and a strange noise coming from the engine bay. they basically ignored me as if i was just some guy complaining and couldn't possibly know what i was talking about.. they went on to tell me the noise is "normal" which is odd b/c i didn't make the noise when i bought it, and when i bought the car, it was more powerful than it is now, only 5,000 miles later.... they said my power loss is due to "low oil level" .. they then force fed over 2 quarts of oil into my engine. and GUESS WHAT!? my engine oil is now WAY OVER FULL, and my car is now EVEN MORE SLUGGISH! i was told the noise is my blow off valve. well, is wrong for at least 2 reasons. first, my car didn't come w/ a BOV, it has a recirculating bypass valve. also, the noise i'm hearing is only during moderate acceleration, the BPV should NOT be open during accelerating, that is what the wastegate is for. also, the BPV , given it recirculates the extra air, should not be heard. and a Blow Off Valve should only be heard between shifts then the engine is NOT under load, ive been driving my car for 3 months never heard this noise, then it just appears, and im being told that its normal and always been there and i just didnt notice. so they poured a bunch of oil into my engine and pushed it back out, furthermore, they never even bothered to test drive the car to see if they fixed anything.. they also didnt document anything, i dont know if they ever even looked at anything. i was told that "there are no codes" in the computer, so everything is fine. so basically their mechanics can ONLY diagnose a problem that is identified by the computer. even though the computer will automatically compensate for lack of air by cutting back the fuel, so there wouldn't be a DTC, the computer would compensate for it. which it did, hence the loss of power. i attempted to call the dealership 3 times, and sent them an e-mail from the "contact us" link and have not heard back at all. so for that i'd like to say thanks for the TERRIBLE service across the board. NOT A SINGLE PERSON actually cares enough to help you.. if they cant figure out your problem, they will just ignore it. i'm sure they are probably capable of performing simple maintenance, but i dont think any of them were ever trained to do their jobs. i should not have left that dealership w/o a document showing the service performed, i should have been walked through all service provided and have had them explain what they did to attempt to fix my issue. if my car is fine, then i want to know what they tested to verify it is fine. other than looking for trouble codes in the engine. did they acctually test the boost controller? did they verify the intercooler and all of the hoses are connected and not damaged? did they verify all the couplings and seals are tight? or did they just plug in a computer, see nothing and left it at that?. Do yourself a favor, save yourself a headache and buy your Subaru elsewhere. More

I get the distinct impression that the dealer is on the rather cheap side. Service department for my Subaru is friendly and very helpful. The young tech who has worked on my Outback gives the impression o rather cheap side. Service department for my Subaru is friendly and very helpful. The young tech who has worked on my Outback gives the impression of knowing what he is doing. More

My wife and I recently decided to purchase a new vehicle and were interested in the Subaru Outback. We test drove at Ultimate Subaru in Fredericksburg and were assisted by Earl. Earl was knowledgeable and and were interested in the Subaru Outback. We test drove at Ultimate Subaru in Fredericksburg and were assisted by Earl. Earl was knowledgeable and helpful and friendly, but what most impressed us was the laid-back, no-pressure vibe we got. After showing us the vehicle, he let us test drive by ourselves so we could get our own impressions. After some other test drives elsewhere, we decided on the Outback and a specific trim level and options. We e-mailed several dealers for quotes. Although Ultimate Subaru did not give us the lowest quote, we went there anyway because we had had a good experience before, and when we asked, Earl was able to essentially price-match the quote we showed him. We had an unfortunate setback in that Subaru stopped accepting custom orders two days before we went in to order our Outback, and our specific set of desired options was not common, but Earl worked hard to track down Outbacks from other dealers on the east coast that were close to what we wanted, and ultimately was able to trade with another dealership to obtain a close match for us. When the car was delivered to Ultimate, our purchase experience went smoothly and as before, was low-key and low-stress. The only "upsell" we were offered was an extended warranty. We negotiated our trade-in after the main purchase and received the price we requested for our old vehicle (an 11 year old Saturn). More

The sales is average they work with you to resolve any problems,It's a small dealer with limited resources. They provided a rental for service work. problems,It's a small dealer with limited resources. They provided a rental for service work. More

Skip the service department simply horrible and a poor experience to have work done. They only have 2 bays available to do the work and your car will sit for hours before getting the work done. Be prepare experience to have work done. They only have 2 bays available to do the work and your car will sit for hours before getting the work done. Be prepared to drop the car off. More

I took my vehicle in for some relatively minor service items..ie oil change, replace door lock, and check and flush transmission, Also I requested an A/c charge. Got vehicle back 5 days later. At no time items..ie oil change, replace door lock, and check and flush transmission, Also I requested an A/c charge. Got vehicle back 5 days later. At no time did my service advisor keep me informed and was completely indifferent to what I wanted.. Oh yea, and after telling him 3 times to charge A/C as well as writing it down on initial drop, it was never done when I picked vehicle up, after 5 days for this job? I am done with this dealership and there so called "service" department More

Sales manager and financing office were deceptive. Failed to show me two required pieces of financial paperwork that showed add-ins to the final price. All fluids were not filled prior to delivery. Deceptive to show me two required pieces of financial paperwork that showed add-ins to the final price. All fluids were not filled prior to delivery. Deceptive on service coverage. Part of purchase was installation of options. They wrote out and signed a separate paper that was to serve as teh agreement. They did not want to use the standard form for additional service as "this is for problems that have to be corrected and not additional work promised." Then, when I bring it back for the options to be installed, they say they have no agreement as the signed paper is not on the required form. More

The sales manager used deception and "out the door" pricing to screw me out $1,100 worth of accessories for my $30,000 Impreza WRX. The dealer promised to provide the missing accessories in retur door" pricing to screw me out $1,100 worth of accessories for my $30,000 Impreza WRX. The dealer promised to provide the missing accessories in return for all positive feedback on the Subaru corporate post-sales customer survey. The dealer then put me off for 3 full months, ignoring phone calls and making excuses until I finally filed a complaint with Subaru corporate, who said because of the "out the door" pricing, there was nothing they could do. The owner of the dealership never returned any of my calls. This dealership is deceptive and the sales manager is not trustworthy. If you go there, get everything in writing, DO NOT fall for the "out the door" pricing gimmick. Also, The car had to go into service to get the passive arming function of the alarm disabled and it took 3 seperate visits to the service department to get it done right. I would avoid this dealership like the plague for both sales and service. More