Sheehy Subaru of Springfield

Saving the worst for last Our experience with buying from Sheehy went great, up until it came time to sign on the bottom line. The salesman, Sajjad Bhatti, was laid back and e Our experience with buying from Sheehy went great, up until it came time to sign on the bottom line. The salesman, Sajjad Bhatti, was laid back and easy to deal with, and worked hard to answer all our questions. Overall, he was a pleasure to deal with. The sales manager, Chris Barr, was more intense, but essentially fair and straightforward. Once we made the decision to buy, however, the finance guy Mohammed was a real snake. Though we specifically asked him to arrange financing with our bank, he came back and happily announced that he had set up a different lender. This gave us a higher interest rate, and the deal may have been good for Sheehy, but not for us. He then right off the bat presented us with, and then expected us to sign, a sales contract which added about $8,000 worth of assorted extended warranty products on a $32,000 car. This included $1500 for what amounted to road hazard protection. We said no, he argued. We said no again, he argued again. And again. And again. All of this was done at a high speed with him using a computerized, rapidly rotating display sure to bedazzle and confuse. He finally stopped arguing, so we started the lengthy process of electronically signing document after document. About 20 minutes in, we were surprised to be confronted with a sales contract for an extended warranty, even though we had declined that very same coverage several times, loudly and repeatedly. When we questioned him on it, he explained that he thought we had changed our minds, that he had thrown in his "employee discount," and anyways the $2000 additional cost of the warranty had been baked into all the documents we had already signed and if we wanted to take it out, we'd have to start all over again. Needless to say, he was baldly and obviously trying to pull a fast one. And needless to say, I was absolutely furious. My wife, however, was hungry and exhausted, and really just wanted to be done with it all, so we went along and finished the process. The bottom line is that Mohammed is dishonest and manipulative, and he wouldn't be in his position without the dealership's tacit approval of his underhanded tactics. I won't buy from them again. More

Easy and Great Deal I bought a 2019 Crosstrek from Chris La Porte. Chris and the team made it an incredibly easy and pleasant process. I learned a lot about the vehicle I I bought a 2019 Crosstrek from Chris La Porte. Chris and the team made it an incredibly easy and pleasant process. I learned a lot about the vehicle I was interested in and made the purchase after receiving a competitive price and equipment package. These guys are true professionals. Thanks! More

Great experience. My entire experience in this dealership was pleasant. They were kind and respectful and I never felt pressured into buying a vehicle. It was all very My entire experience in this dealership was pleasant. They were kind and respectful and I never felt pressured into buying a vehicle. It was all very natural. More

Leased new 2019 Forester Good experience working with Hoang Nguyen and other employees mentioned below to lease a new 2019 Forester. My wife and I already purchased a Legacy f Good experience working with Hoang Nguyen and other employees mentioned below to lease a new 2019 Forester. My wife and I already purchased a Legacy from this dealership and are happy with it and the experience we had when we purchased it and thus returned for a second Subaru. More

Great Sales and Service Have purchased three Subaru Foresters from this dealer and I'm totally satisfied with the deals I got and the quality of the Service Department. I gi Have purchased three Subaru Foresters from this dealer and I'm totally satisfied with the deals I got and the quality of the Service Department. I give a happy shout-out to Raj and Chris in Sales and Cee in Service. More