Sheehy Subaru of Springfield

Service department I recently made an appointment for service after having had a problem with my car diagnosed at another shop because I wanted OEM parts. Upon my arriva I recently made an appointment for service after having had a problem with my car diagnosed at another shop because I wanted OEM parts. Upon my arrival, the gentleman at the service desk told me to stick around for 45 minutes to an hour so they could verify the problem and decide how to proceed. 3 full hours later, he got me from the waiting room and charged me $130 to identify the problem I already told him the car had. He said they could not complete the service so I made an appointment for the following Saturday. When I got there, a new service rep informed me that they accidentally scheduled the service for another week ahead (even though I confirmed this with the employee) they did not have the parts and could not complete the service. The employees made no effort whatsoever to help me out in anyway and just kept messing up. My car is getting fixed at another Subaru dealer where they were competent and helpful. I am not one to post reviews or complain but this service was so bad it would be comical if it weren't so frustrating. More

Worst Experience, Ever!! WANTED TO GIVE A 0....BUT YOU FORCE ME TO PICK AT LEAST 1 STAR...YOU DON'T EVEN DESERVE THAT!! Subaru has elected to let the individual dealerships WANTED TO GIVE A 0....BUT YOU FORCE ME TO PICK AT LEAST 1 STAR...YOU DON'T EVEN DESERVE THAT!! Subaru has elected to let the individual dealerships run (i.e. operate with autonomy, full authority and control) the service of the vehicles that are bought, sold and serviced. Which is "supposed" to allow the individual stores to tailor their service and customer experience to their clients. However, there is no central control agency that ensures a minimum level of quality service or consistent experience. The dealerships, seem to run in a manner where they, simple look at everyone as a potential source of revenue rather than feeling any responsibility toward customer, at all. The result of that management decision, Subaru's decision, in my humble opinion, is that any service one receives at any Subaru dealership totally inconsistent with achieving a positive customer experience. The service teams that I have been involved with, have either been very, very poorly managed, full of poor performers or they simple do not care about providing quality workmanship or service to the client. In my experience, specifically here at Sheehy, the service staff clearly has taken an adversarial stance with respect to the client...it seems to me, that they lie to you quite regularly and find every possible reason to, not only, minimize the issue in question but, also, look to every issue or concern as another opportunity to make money. Basically, if Subaru, Subaru of America or the individual dealership (Sheehy Subaru of Springfield) isn't making money off the interaction...then there's no interaction and everyone points the finger at everyone else. Specifics: My vehicle is a 2005 Subaru Baja Turbo. 1. Brought car to dealership in Michigan, while on Christmas break in 2012...had to get the clutch and fly-wheel replaced for an ENG CONTR light? Then, when I started having issues with the work from that fix, took the car in to Sheehy Subaru of Springfield, VA (back in town) and asked them to fix up the work/issue that the service techs tried to fix up in Michigan. It was within 1 year but, no luck, they told me I would have to take the car back to Michigan to get that handled. xxx? 2. Brought car to Sheehy Subaru in summer of 2014. A substantial amount of money (pretty sure it was over $9000) in repairs was done to my vehicle (if not all, most of the issues stem from an Engine design that has known issues). Of course the individual dealerships have no problem selling fixes to problems that continue to come up...because it's (either a purpose built failure or the decision was to handle the common known failure as a source of income). However, I was willing to accept the charade assuming they could fix my car up (as I really like my vehicle...except for the engine issues). Anyway, at the time, I told Sheehy, since you are opening up the engine, do a full check on everything...I don't want to have to come back for any more engine issues after this fix. I was verbally assured that this would happen. One thing I found interesting, again the work done on the vehicle seemed to be in the manual transmission and other things NOT focused on the Engine. I brought this up when picking up the vehicl but, was told to drive the vehicle and see how things go. I called twice more in the first year after those repairs indicating that I was intermittenantly getting the ENG CONTR light, again. Was told to bring it in when it a steady problem. Which didn't occur until the spring of 2016. 3. Finally, had to take the vehicle in because the ENG CONTR light was pegged on, i.e. the exact same thing that had been happening in 2012 and 2014. Brought my car in the Sheehy and they want me to pay...again. Are you kidding me? You couldn't fix the car in 2 previous attempts and over $10,000 dollars of reparis and you expect me to believe you have a clue? Unbelievable! 4. Just prior to #3 above I received a letter from Subaru indicating that they would buy my vehicle off me, as it's highly desireable. Interesting? 5. Now, Subaru of America has offered me a "Loyalty" discount on a new Subaru to make up for the problems I have experienced to date. Amazing! BIG PICTURE: This demonstrates a pattern of behavior designed to take advantage of the consumer. THERE IS NO WAY I WOULD EVER DO BUSINESS WITH SUBARU AGAIN...GIVEN HOW THEY HAVE TREATED A TRUELY LOYAL CUSTOMER!! Jason Van Valin More