Sheehy Subaru of Springfield

CrossTrek Happiness I don’t do this often but wanted to tell Raj Kapur thank-you for making our buying experience at Sheehy Subaru a real pleasure from initial browsing t I don’t do this often but wanted to tell Raj Kapur thank-you for making our buying experience at Sheehy Subaru a real pleasure from initial browsing to final sale and delivery. His pleasant demeanor, patience, and sense of humor were greatly appreciated. My wife loves “Stella” (2016 CrossTrek Limited) – a far cry from when she purchased her Lexus RX350 four years ago. The Lexus dealer was equally pleasant but my wife never really connected with their car. She is happy once again. We will be sure to send potential buyers your way. Thanks for all your help. More

Fast convenient service with a smile While I did not buy my Impreza from Sheehy I was welcomed with open arms for my cars first oil change. I should mention that my first oil change would While I did not buy my Impreza from Sheehy I was welcomed with open arms for my cars first oil change. I should mention that my first oil change would be free from the dealership I purchased the car from, but their hours are 9-5, M-F and I work. Being in desperate need of the service I called Sheehy and talked to Robin Sim. He told me to come in after work and that it would probably take about an hour. When I arrived Robin helped me again. I was checked in right away, my car was serviced (they even washed and vacuumed it), and it took less time than expected. He even realized that I was paying for a service that would have been free from my original dealership and gave me a discount. He has gained Sheehy a loyal customer. I will be returning for all future servicing. They are fast, available, and treat you with understanding. Great work. I'm very satisfied. More

First lease went very well I came in wanting to lease a new Subaru. The sales consultant sat down with me and pulled a couple of models around front for me to look at. He was I came in wanting to lease a new Subaru. The sales consultant sat down with me and pulled a couple of models around front for me to look at. He was able to answer all of my questions (I had a lot) and was very friendly. The finance guy had worked in the industry for a very long time and was very knowledgeable about Subaru's leasing program vs other manufacturers. This was helpful because I didn't know much about the process. The process was without a doubt the best car buying experience I've ever had. I left the lot with good lease terms on a competitively priced Legacy. I would recommend Sheehy to a friend. More

First Service Experience was Amazing--Thank you Trevor I have owned my Subaru Outback for 6 months and scheduled her 12,000 mile service (yes I drive a lot). I arrived a little late for my appointment, bu I have owned my Subaru Outback for 6 months and scheduled her 12,000 mile service (yes I drive a lot). I arrived a little late for my appointment, but was welcomed by Trevor with a smile and calling me by name. He went over the details of the service that was due and some additional items I could elect to have done as well as the cost of each item. I decided to have all required and optional maintenance done at one time as I live about 2 hours away (in traffic). It took a little longer than expected as I had added some items (along with an unexpected influx of customers). Trevor quickly apologized, and let me know of the additional time needed and offered a ride to wherever I wanted to go. As a VIP customer, I had the option of a "loaner" car which he quickly provided for me. I was able to get all my errands completed while they worked on my car. I was called immediately when the car was finished, but with no "rush" to return. When I picked up my car, it not only had everything done, but it was spotless (windows and all). The checkout was fast and informative as every line item was reviewed with me. It is well worth the drive to have great work done on my car, and to also be treated so kindly by knowledgeable staff. Thank You Trevor, and thank you Sheehy of Springfield! More

Amazing Car-Buying Experience! -No Pressure -No Stress -No Regrets I was pretty nervous about going into a new car dealership for the first time in 20 years! Larry, Dul and Chris -No Pressure -No Stress -No Regrets I was pretty nervous about going into a new car dealership for the first time in 20 years! Larry, Dul and Chris went out of their way to patiently walk me through each step of the way and I got a GREAT DEAL!! Love my new Forester..... More

Excellent Customer Service Working with Larry McGill was a great buying experience. We never felt like we were being rushed or pressured to buy. With this being our first Subaru Working with Larry McGill was a great buying experience. We never felt like we were being rushed or pressured to buy. With this being our first Subaru, Larry was extremely helpful and accommodating throughout the buying process. I highly recommend seeing Larry McGill and the team at Sheehy Subaru. More

What else can you screw up? I have to say, we started out with a good service experience and things generally being done correctly. However, as soon as we drove away from the lo I have to say, we started out with a good service experience and things generally being done correctly. However, as soon as we drove away from the lot with a new car, the problems started rolling in. First, the initial loan contract was missing some critical data when it went off to the bank and of course the bank denied the loan. We had to sign a new contract so no big deal but no one needs an unnecessary errand in their day. Next, we find out that we were double charged a significant down payment and again had to to call the dealership and have that fixed. Most recently, after being assured that there were no problems multiple times, we find out the dealership never got or somehow could not get the car inspected to meet state requirements. Again, I had to return to the dealership and get new temp tags and take care of the inspection myself. I reviewed our paper work for the car and realized why this never happened; they were trying to get an inspection for the wrong car! I try not be unreasonable but I can tell you that if I made a series of basic errors like that at my job, I'd be out on the street, hat in hand. I have never had so many problems buying a car from a dealership in my life. Hope they improve their internal process because it is clear that there are a lot of areas for improvement. More

A new car purchase Had a great experience purchasing my new car. No pressure to buy. Listened to what I wanted in a car and had car ready to show me before I got to the Had a great experience purchasing my new car. No pressure to buy. Listened to what I wanted in a car and had car ready to show me before I got to the dealership. Joe even went out of his way to pick me up. Tiffany was great in setting everything up. More