
Sheehy Subaru of Springfield
Springfield, VA
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New 2015 Outback Purchase Very much enjoyed my experience with Sheehy Subaru from the first test drive to purchase. The thing I liked most was that I was never pressured or up Very much enjoyed my experience with Sheehy Subaru from the first test drive to purchase. The thing I liked most was that I was never pressured or upsold on anything. I used the USAA Car Buying Service and that made it an easy experience. They did not have the car in stock that I wanted, and instead of pushing something off the lot, they confirmed that I was not in a hurry and let me custom order my car they way I wanted it. In the past other dealers have pushed me to, take something off the lot. I now have exactly what I wanted and couldn't be happier. Tee did a outstanding job in handling me! More
Buyer beware. Worst car buying experience and total incompetence in their finance department. Dealer failed to cover my trade-in which has subsequently damaged my c Worst car buying experience and total incompetence in their finance department. Dealer failed to cover my trade-in which has subsequently damaged my credit. Spent weeks calling in and showing up in person to say they did not cover the trade in even though they took the title, also filed a complaint with Subaru corporate, BBB, and State Attorney General's office. Staff was and still is completely unresponsive -- from General Manager Frank McCarthy to the Sales Agent Greg Lopez. It has been almost a year and we have not heard a response or follow up on clearing the negative reporting. 2nd time buying from this dealer and 4th Subaru. More
Far Superior Customer Service After doing my research, I knew the car I wanted, the trim level and color. Since it was a very unusual item, most local dealers just tried to sell m After doing my research, I knew the car I wanted, the trim level and color. Since it was a very unusual item, most local dealers just tried to sell me what was on their lot (would meet their needs, not mine). Sheehy and Greg Lopez were the only ones that took the effort to search for my perfect vehicle and then delivered! I am so pleased. More
Great experience Friendly staff, great prices and excellent customer service. Robert took care of me when I went looking for a Lexus ES 350. The overall experien Friendly staff, great prices and excellent customer service. Robert took care of me when I went looking for a Lexus ES 350. The overall experience felt comfortable and relaxed and I wasn't pushed into buying any particular vehicle. The folks at Sheehy's worked with me to get the best vehicle for me at a great price. Next time I buy a car, I'm going to Sheehy's. More
Purchased 2015 Forester Friendly, attentive staff. No complaints at all on service. Had large selection of Forester and in the color desired. Test drive was on a good road an Friendly, attentive staff. No complaints at all on service. Had large selection of Forester and in the color desired. Test drive was on a good road and sales rep was helpful and informative. More
Great experience! Very I bought my first Subaru from Chris Barr and had the easiest and most respectful car-buying experience ever. I contacted him after test-driving at ano I bought my first Subaru from Chris Barr and had the easiest and most respectful car-buying experience ever. I contacted him after test-driving at another dealership located closer to my home, but they didn't have any 2015 Outbacks in stock and I would've had to wait 2 months to get one. Sheehy had one coming in much sooner and Chris immediately told me their best out the door price (lower than any others by a few hundred dollars). Chris told me when the 2015 Outback I wanted would be in stock, but that they'd expect it to be delivered 5-7 days before that date. Other dealers required a deposit of $500 that was refundable (or not at one other dealer I spoke to) and he refused to take any sort of deposit until I came in and met him in person, which was really nice. I went out that weekend to have my car appraised and speak to Chris about making a deal. I don't remember his manager's name, but he was very kind and also respectful when I did come in. I worked out the deal with Chris, got pre-approved for financing through Subaru, and they held the car for me without any money down at all! Although Sheehy couldn't beat the offer Carmax made me on my old car, they sent a very nice porter (Austin) to pick me up in traffic from the local Carmax where I sold my car that day and gave me a 2015 Legacy loaner to drive until my car came in. They really went above and beyond for me with the loaner! Throughout that next week, I had a lot of questions for Chris about Subarus and he was very kind and responsive. My car ended up arriving early (one week later) as Chris told me it would and it is perfect! Purchasing the Outback was a breeze because we had already made the deal. I experienced no high pressure tactics for add-ons or any sort of changes to what we discussed. Sabrina in finance was fabulous and actually ended up getting me a much lower interest rate than they had originally told me. She didn't have to do that and I would've never known that it was possible, so I'm really grateful for that. Absolutely everyone I came in contact with at Sheehy Subaru was very friendly, professional, and excellent to work with. I would recommend buying from them any time! They are honest and up front right from the start. You won't regret it! More
Very poorly run dealership Checked and made a appointment to test drive a truck and was told it was available Called before we left and drove 40 miles Was told by Corey Jeffers Checked and made a appointment to test drive a truck and was told it was available Called before we left and drove 40 miles Was told by Corey Jeffers that it would be pulled up front Got there and no truck because it was sold the day before. More
A good cary buying experience Minh took care of us when looking for a new Subaru Forester. The price was what we wanted and he helped us use a coupon from the Washington Auto show Minh took care of us when looking for a new Subaru Forester. The price was what we wanted and he helped us use a coupon from the Washington Auto show. He even helped me synch my iPhone to the car. Definitely recommended. More
Test drive experience with Robert Baker My husband and I stopped in on a busy Saturday (the last day of the month) to test drive a WRX. We were greeted quickly and introduced to the newest m My husband and I stopped in on a busy Saturday (the last day of the month) to test drive a WRX. We were greeted quickly and introduced to the newest member of the Sheehy sales team, Robert Baker. Robert quickly determined what we were interested in driving, and then made a case with the sales manager to get us the keys to a WRX to take around the block. Unfortunately, the dealership's tight fist on the keys of WRX and STI may have cost them a sale. We were unable to compare the two cars side by side (an STI wasn't available for a drive), and our road test of the WRX was limited to less than five miles. We understand buyers want super-low mileage on a new car, but getting a sense of the performance in a car is a must. Throughout our test drive and visit to Sheehy, Robert was pleasant and conversational. He was very knowledgeable about other high-performance cars, but never put on a hard sale or made us feel uncomfortable. It's clear Robert's a car lover, and Sheehy is lucky to have a friendly and approachable salesman on board. More
A Pleasant Car Buying Experience If you are thinking about buying a Subaru, go see Minho Kong at Sheehy Subaru in Springfield, VA. He is a low pressure salesperson who wants to make If you are thinking about buying a Subaru, go see Minho Kong at Sheehy Subaru in Springfield, VA. He is a low pressure salesperson who wants to make you a satisfied customer. We had a very pleasant experience buying our new Subaru Outback from him. Go see him. You won't regret it. More