Sheehy Subaru of Springfield

Returning Customer I recently purchased a new Outback. I had an excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. His approach was a I recently purchased a new Outback. I had an excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. His approach was a no nonsense approach and he made buying the Outback very easy and pleasant. He told me what he could do and what he couldn't do and he kept his word. I've also been having my older Outback serviced at Sheehy and Andre and the other have been a pleasure to deal with. More

Was able to work out the deal! On day one, the sales associate and I were not able to come to an agreement. However, after reconsideration and further discussions, we agreed upon a On day one, the sales associate and I were not able to come to an agreement. However, after reconsideration and further discussions, we agreed upon a mutually beneficial price and was able to make the deal! I would recommend Sheehy because of their commitment to honor reasonable offers and speedy purchase process. More

Great Service! I'd been to 2 other Subaru dealerships, both of which weren't interested in showing me the Forester, they diverted me to looking at Outbacks. I stumb I'd been to 2 other Subaru dealerships, both of which weren't interested in showing me the Forester, they diverted me to looking at Outbacks. I stumbled upon Sheehy Subaru (didn't even know it existed!) and walked in and asked to see the Forester. Not only did Chris show me the Forester that was perfect for me, he found one on a truck somewhere and had it diverted to his dealership so I could look at it. There was no hard sell, no "what can I do to get you in this car this instant" sales pitch like you get from other dealers. I was allowed to go home and do more research, talk it over, look at numbers, etc. I ultimately decided that I wanted the Forester Chris had coming and from there it was easy! As soon as my car was unloaded from the truck, he texted me a picture of it! :-) Chris even went the extra mile in sending one of his guys down to my house to pick me up the day I purchased the car (I didn't have a trade in so had a logistical problem getting to the dealer to get the car!). I would highly recommend Sheehy and Chris to anyone! More

Purchase of a 2014 Subaru Forrester at Sheehy Subaru Excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. No nonsense approach along with great customer service and care m Excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. No nonsense approach along with great customer service and care made buying Forrester very easy and pleasant. More

Customer service delivered Excellent customer service from the time we walked in the door. Quick on appraising trade in & presenting the deal in a timely fashion. Asked us what Excellent customer service from the time we walked in the door. Quick on appraising trade in & presenting the deal in a timely fashion. Asked us what we were looking for in price and for our trade. Seemed to value our time too! Mariela was attentive to our needs & gave us 100 o/o. Had poor experience at Sterling Subaru & Stohlman Subaru. Glad we tried Sheehy Subaru! Paula More

Overall good, but glitches and a financial discrepancy We came to the dealer having identified online the particular vehicle we wanted to purchase and the price we wanted to pay. Because of that, we ended We came to the dealer having identified online the particular vehicle we wanted to purchase and the price we wanted to pay. Because of that, we ended up spending little time with our salesperson. During that time (a little more than the duration of a short test drive), though, he was friendly and accommodating. We spent another couple hours in the finance office with Branden, who was friendly, thorough, and accommodating to our careful questions and considerations. Following our initial visit, we did run into a couple of hiccups, however. In the finance office we had mentioned that we wanted all-weather mats and a cargo tray, which Branden added on the computer while we were there in the office. He said they would check to see if they were in stock, and, if not, he would make sure they were sent to us. There was also apparently a system glitch that prevented us leaving with our permanent tags, so we left with temporary tags and the promise that they would be mailed to us as well. Ten days passed and we hadn't heard about the mats or tags. (We were particularly worried because we had recently seen some mail go missing.) I called the dealership about the status of both. I found out the tags weren't yet ready (but at least hadn't been lost in the mail, thankfully). I also spoke with the parts manager who was unable to find a WE OWE for the mats and tray, but he said he would look into it. That being the case, I figured I would look over my copies of the transaction documents. I didn't see a WE OWE, either, nor did I find any explicit mention of the mats or tray. What I did find, though, was a $199.59 difference between the total purchase amount on the dealer's record and the amount financed as indicated on our lender documentation. I wrote to Branden asking about the discrepancy. He chalked it up to a computer glitch and said the mats and tray would be taken care of at no additional cost to us. A couple of days later I received an e-mail to schedule a service visit to get the mats and tray, which I picked up a few days later. (The dealership is not particularly close to home or work, so I would have preferred to have had them sent, but I failed to ask for that in lieu of the service appointment.) The service slip I left with indicated that the prices of the items were withheld. I was hoping that the purchase price of the mats and tray was identical to the discrepancy, for which I am still without full documentation. Anyway, during my initial phone call asking about the tags, the woman I spoke with said that they would call before they mailed the tags. A month went by and the temporary tags were a few days expired, and we had yet to hear from or receive anything from the dealership. So I called to ask about their status. The woman I spoke to said that they were ready to be picked up. I requested that they be mailed to me, and she said they would. Another ten days passed (temp tags now two weeks expired) and we still hadn't seen them, so I called the dealership again. The woman I spoke to this time said she had sent them a couple of days before, and had explained that there had been some mix-up that prevented them being sent sooner, for which she apologized. The tags arrived shortly thereafter. *Phew!* Overall, we have been happy with the purchase. We are generally content to chalk up the snags to a series of chance boo boos. $199.96 seems a fair price to pay for the additional items, however, I am still uncomfortable not having a full explanation or documentation for the financial discrepancy. More

new car Went in looking for a new car knowing i wanted a subaru, thought i wouldnt find one with such small dealerships but sheehy had one i was interested in Went in looking for a new car knowing i wanted a subaru, thought i wouldnt find one with such small dealerships but sheehy had one i was interested in. Still loving the vehicle and the staff was very helpful. More

Quality Sales at Sheehy Subaru After driving my old Toyota Corolla for twelve years, it was time to purchase a new, equally reliable car. I knew I wanted to look at Subarus due to After driving my old Toyota Corolla for twelve years, it was time to purchase a new, equally reliable car. I knew I wanted to look at Subarus due to their excellent longevity record. Chris LaPorte gave me the opportunity to take a 2015 Subaru Forester out for a test drive and I instantly fell in love with this car! Thankfully, Chris worked with me to stay on budget so I could walk away with the car without dreading the next few years of car payments. He was knowledgeable about the vehicles and could quickly answer all of my questions about specs on the different vehicles and financing options. He clearly had respect for the company and brand and knew he was selling me a superior product. I will absolutely recommend Chris and the team at Sheehy to my friends. My hope is that I, however, won't have to buy a car for another twelve years! More

Outstanding New Vehicle Purchase Worked with Chris LaPorte at Sheehy Subaru of Springfield. I had researched my purchase, so I already knew which vehicle I wanted. Chris was able to Worked with Chris LaPorte at Sheehy Subaru of Springfield. I had researched my purchase, so I already knew which vehicle I wanted. Chris was able to grab an in-transit 2015 model and have it equipped to my specifications en route. I was able to use USAA's car buying service for pricing and financing without any problems - seamless transaction. Chris stayed until closing enabling me to pick up the vehicle after my normal workday. Despite the closing time and snow flurries in April, Chris insisted on demonstrated the vehicle's features before we drove off the lot. Extremely satisfied with overall purchase experience. More

Great for a first time buyer! Chris and his team were absolutely wonderful for this first time buyer! I got an amazing (and fair) price for my vehicle. Chris was always available t Chris and his team were absolutely wonderful for this first time buyer! I got an amazing (and fair) price for my vehicle. Chris was always available to answer my questions and get things moving. I would highly recommend Chris to anyone I know. For me, it was worth the hour drive out of my way to get to Springfield. More