Sheehy Subaru of Springfield

Cnris was the best salesman we met in a long time. He was friendly and helpful and made sure all of our needs were taken care of from the beginning to when we signed the papers. I would recommend him an was friendly and helpful and made sure all of our needs were taken care of from the beginning to when we signed the papers. I would recommend him and he should get a raise! More

I was in the market for a new Subaru XV and went to Sheehy Subaru based on a referral from a co-worker who had made a purchase there recently and spoke highly of Reginald Leo. Reggie was in fact very Sheehy Subaru based on a referral from a co-worker who had made a purchase there recently and spoke highly of Reginald Leo. Reggie was in fact very knowledgeable about the Subaru products. He showed me several models and went over the options and pricing scenarios.. He and Brandon gave me a good deal on a Premium Subaru XV. Chris helped me locate a car with the exact options that I wanted. That car was at another location (in Baltimore) but Chris managed to get the car to Springfield the next day; they did the state/safety inspections, fueled and washed the car and had it ready to go the next day! Their finance department gave me a good rate too; Ben was professional in his presentation and service. I was very impressed with this dealership. Thanks to Reggie, Chris, Brandon and Ben. Good job, guys. Alex More

Larry was nothing but helpful. He walked us through everything, answering all our questions and meeting our needs and requirements for purchasing a new vehicle. everything, answering all our questions and meeting our needs and requirements for purchasing a new vehicle. More

Rick provided me excellent service, helping my find the right car at the right price. I walked in, told Rick what I wanted, the price I was willing to pay and he made it happen. I visited three other Subar right car at the right price. I walked in, told Rick what I wanted, the price I was willing to pay and he made it happen. I visited three other Subaru dealerships in the area, each keeping me around for hours, wasting my time and eventually telling me they could not give me the deal I wanted. Rick did the total opposite, he made the deal work in an impressive amount of time.. Thanks Rick!! More

We enjoyed working with Larry. He is professional, friendly, and polite. He answered all our questions and worked with us to get a fair price. We would return to Sheehy Subaru in the future. friendly, and polite. He answered all our questions and worked with us to get a fair price. We would return to Sheehy Subaru in the future. More

I have only dealt with the service department of this dealership, and therefore cannot speak to the merits of the sales dept. I have had several frustrating experiences with this dealership's service dealership, and therefore cannot speak to the merits of the sales dept. I have had several frustrating experiences with this dealership's service department, each of which leading me to believe they are incompetent, and that they do a huge disservice to the Subaru brand. On one occasion, this service dept. failed to repair the diagnosed problem, despite having accurately diagnosed it, and even claiming to have completed the repair. Upon bringing the car back the following day because of the reappearance of the problem, I was told by the mechanic that the repair was simple, and that no one had attempted it the previous day. Despite this frustration, I decided to bring my car back here today for service towards a Subaru issued call (closest to home). I scheduled my appointment, making very sure they knew it was for the recall, and which recall it was concerning. I then called a few days later to confirm how long this recall check would take. Finally, I was given a confirmation phone call the day before my appointment. Despite having communicated with the service department 3 times regarding the recall, it wasn't until I arrived at the dealership that they informed me they had no supplies to complete the repair for me, and that I'd have to come back another day. This is completely unacceptable. I live 45 minutes from this dealership, and took time out of my work day to arrange this appointment. I have used other Subaru dealerships in the area and have never run into this sort of ridiculousness. I have also spoken with the service departments of those other dealerships, and even they don't respect Sheehy's service department. On one occasion, one service department rep actually referred me to a nonsubaru repair facility, rather than refer me to Sheehy. More