Sheehy Subaru of Springfield

I had a bad experience with the Subaru service department. There is a lot of detail and I will include some of my frustrations. A part was to be ordered and I was given an appointment. I was tol department. There is a lot of detail and I will include some of my frustrations. A part was to be ordered and I was given an appointment. I was told it would take two days to install the part. The day before the appointment I called and spoke to David and asked if I could have a loaner car while mine would be in for service. He stated I can authorize that but I will ask my manager and call you back in two hours. That never happened. I bring my Subaru in on the scheduled day of the appointment. After 5 days of my car sitting in the service department I called the service department on Saturday and was told the part was just ordered and it would be in Monday! I stated that you knew what part was needed several days prior to my appointment. I was told with the holidays that there was a delay. I was told my Subaru would be ready Monday evening. I was phoned at 5PM and was told my car was just about finished and that I can come in for it. I arrived at the Subaru service department 6:15 PM. I saw my car sitting outside. I went inside and David said that since my car was sitting there so long that it is now in the wash bay. I told him it is outside. He went to check and came in and said it would be about a half hour and it will be washed. I said no thanks I will take it dirty. I start my Subaru and begin to drive and the oil light comes on. I immediately go back inside to tell them. They take it inside and I am there another half hour while they check it out. After looking at the poster on the wall about whom/who to contact for service complaints another service person comes up to me, don't remember her name, but she said she is the acting service manager, and stated when was the last time I had my oil changed they can't find it on their records. I stated it was done here when I had the two recalls corrected. We can't find it. I was told that the oil light had to be reset. I went outside with her and I asked for a rag to check my oil level and to see how clean/dirty the oil was. It was clean! What a fiasco. They lost me as a customer. I would never go back there again. The sad thing is that I did write in detail a letter to Sina Mohabat General Manager. I never got a response from him. No letter nor a phone call so much for the poster on the wall...."if you are unhappy with service please contact me Sina Mohabat". More

Victor at Sheehy was friendly and very helpful. There were no games just good service. He listened to what we wanted and provided good service. were no games just good service. He listened to what we wanted and provided good service. More

Our experience with this dealership are best described as schizophrenic. Our daughter was very interested in a new 2012 Impreza and Sheehy was the only dealer in the area that had one for a test drive. In schizophrenic. Our daughter was very interested in a new 2012 Impreza and Sheehy was the only dealer in the area that had one for a test drive. In addition, USAA buying service works with Sheehy. Part 1: The Purchase During the purchase portion of the relationship the staff was very friendly and helpful. We drove a demo, liked the product, and decided to buy a model off the showroom floor. Paperwork went smoothly and pick up was on time. The first hint of trouble occurred when we picked up the car and discovered that the state inspection had not been done. While normally that would not be an issue, you simply bring the car back and get it done. Unfortunately we live 60 miles from the dealer. The second hint was that the spare key and "dog tag" with the security ID was missing. We were told that it was left "in the shop" during set up. OK, so we will pick it up at the same time we come back for the inspection. Larry McGill, the prime sales person, also stated that we would receive two free tanks of gas plus a set of service coupons. Part 2: The Follow Up Arranged with Larry to have the car inspected and retrieve the spare key and "dog tag." Arrived and was directed to David Hughes who was totally clueless as to why I was back. David tried to be helpful, but did not know anything about the spare key or "dog tag", the free gas, or coupons. While the car was being inspected David found the key, but no "dog tag." Instead we received a print out with a code number highlighted and David stated that this was in lieu of the "dog tag" that was missing. As to the free gas and coupons, David had no information. Attempts over the next two weeks via email and voice mail to reach Larry McGill and Scott Beyers (still not sure what he does) went unanswered. Finally reached Larry McGill this evening. And the bottom line ended up being: 1. Subaru does not issue "dog tag" ID codes to replace lost/missing keys. Really? Then why did you tell us the "dog tag" was locked in the shop? McGill stated that he never said this. What did I do? Make it up? 2. Free gas. Happy to do this if you bring the car back to the dealer. I specifically told McGill that we lived 60 miles from the dealer and that our daughter was in university with the car out of town and therefore, it was impractical to bring the car back. I asked if a gas card might be available. McGill stated he was not sure, but would check. Ring no answer. When asked about this on the last call this evening McGill claimed he never said this. Again, what did I do? Make this up as well? Bottom Line: Great dealership during the sales phase, but follow up customer service leaves much to be desired. Clearly once they have your money no one seems to care. I am reminded why I hate car shopping. Approach with caution. More

My brother and I recently purchased a 2012 Subaru Impreza 2.0i (five door) from Sheehy Subaru in Springfield and we had an excellent experience there. Larry McGill was our salesman and he was very helpful/fr 2.0i (five door) from Sheehy Subaru in Springfield and we had an excellent experience there. Larry McGill was our salesman and he was very helpful/friendly/sincere, I would definitely recommend anyone interested in purchasing a Subaru to go and look for him personally because he gave us a very good price on the car, well below MSRP :D. The finance department (specifically Drew Arthurton) also gave us a great deal on the extended warranty, we originally weren't going to get it but we were offered an even lower interest rate then previously agreed on so it was worth our while. All in all, I'd definitely recommend Sheehy Subaru, our salesman Larry McGill, and the finance guy we dealt with Drew Arthurton. SUBARU FTW!!! More

As others have already mentioned, Larry McGill was great! He was professional, courteous, and most importantly kept his word throughout the entire buying process. We bought the 2012 Impreza at the end of D He was professional, courteous, and most importantly kept his word throughout the entire buying process. We bought the 2012 Impreza at the end of December (when it was finally delivered and available for purchase), which was initially pre-ordered at the beginning of October. Throughout the whole process, there was never any pressure to buy the car unless we were totally satisfied with it. Larry was willing to help and provided excellent customer service. We would highly recommend buying a Subaru from Larry. The pricing was excellent, the buying process was excellent, and Larry was excellent!!! More

Larry was a very nice salesman, he addressed all of our concerns and worked with my husband and I on purchasing a new Subaru Outback. I have bought all new cars from a family known dealership out of state concerns and worked with my husband and I on purchasing a new Subaru Outback. I have bought all new cars from a family known dealership out of state and this is the first time I branched out. I was very satisfied with the treatment and quality and would deal with Larry and Sheehy again. More

Great experience. Larry and the Sheehy staff made it easy to buy a new Subaru. Will definitely go back to Sheehy when it's time to buy a new car. to buy a new Subaru. Will definitely go back to Sheehy when it's time to buy a new car. More

Our over all experience was good. It was nice that they had a kids play area. They were good as we expected, but not beyond our expectation. had a kids play area. They were good as we expected, but not beyond our expectation. More

Larry was very patient and knowledgeable of the vehicle we wanted. We went back a week later and Reeva took care of our questions when Larry was out. I like how they do not try to pressure you into getting we wanted. We went back a week later and Reeva took care of our questions when Larry was out. I like how they do not try to pressure you into getting a vehicle. Very professional team. More