Sheehy Toyota of Fredericksburg

Overall our experience was very good. We had a couple of issues though; We were quoted a much higher price on the lot than the car was listed online for. I immediately got the feeling that we were at a us issues though; We were quoted a much higher price on the lot than the car was listed online for. I immediately got the feeling that we were at a used car lot. If you advertise the car for a certain price don't jerk me around with higher prices. The other issue we had was with what they called a "recon fee". It was $999 and I'm still not really sure what it was for, but I am glad that I didn't pay it. They gave us top dollar for our trade in vehicle and the finance process was extremely quick and effortless. Brian did not try to sell us on all kinds of extras that we were not going to buy. We were in and out in less than 2 hours. More

I recently purchased a used vehicle from Rosner Toyota and was so happy with the service I received. The salesperson, Russ, was very friendly and I appreciated that he wasn't pushy. (I have buyer's regr and was so happy with the service I received. The salesperson, Russ, was very friendly and I appreciated that he wasn't pushy. (I have buyer's regret for even small purchases, so I was concerned about feeling rushed.) We decided not to purchase the vehicle immediately, but even the sales manager came out and thanked us for stopping by, which I appreciated. They were able to lower the price on the vehicle, and after test driving a few other cars, we decided the car at Rosner was the one for us. The sales process was very simple, and I was surprised at how easy the financing process was. (I was ready to have to decline a bunch of warranties and negotiate financing terms, but had to do neither.) Most of all, I really appreciated that, even though we were working on a tight budget, we were treated wonderfully. At several other dealerships, right when we told them our budget, the salesperson would just laugh and say we'll never find a car for that price, or just give us a mean look and say, "Well, that's not much to spend..." To them I say, we did find a terrific car thanks to Rosner, and we would gladly shop there again. Thanks Russ and the Rosner team! More

I have used Rosner's body shop and their maintenance facility's and both places have done nothing but given me the run around. I took a 2003 Camry in for a vehicle inspection and to test the starter on facility's and both places have done nothing but given me the run around. I took a 2003 Camry in for a vehicle inspection and to test the starter on the car. They said that they did both but they did not. While on vacation the starter finally failed and my car had to be towed to the local Toyota where they tested the starter and said that it had been having problems for a while. Not only that but the Toyota in Florida also identified two lights that were burned out but the power steering had a hose that was leaking. We called Rosner to make a complaint they finally offered us a $250 dollar credit to their service department. Not too bad of an offer but when you are military and are getting orders to depart the area soon how will I be able to use it. They then offered us $95 dollars cash. That is a not even close to the amount of money that I had to spend on vacation to stay for two extra days. The body shop did some work on the same Camry and could not even get the alignment correct. We had to take the car to another Toyota dealer to get it done correctly. I would not suggest anyone to use this facility for any problems you may have with your car. More

I had the extra coating put on my 2011 Corolla when I bought it in Aug 2011. I thought I had picked up tar splatters and took the car in to be buffed out. Debbie's manager identified the problem as art bought it in Aug 2011. I thought I had picked up tar splatters and took the car in to be buffed out. Debbie's manager identified the problem as artillery fungus in a mulch pile that borders my driveway. Debbie explained it to me, I googled it - she was right! The car was buffed and is beautiful, once again. I no longer park by the mulch pile - and have people lined up to help me move it this weekend. Debbie rocks! More

Very smooth, efficient, and stress free process. I worked with Kamran, and went in with a price quote from another dealership through a buying service. He is possibly the least "pushy" dealer I have worked with Kamran, and went in with a price quote from another dealership through a buying service. He is possibly the least "pushy" dealer I have ever dealt with More

I am glad I bought my Toyota at Rosner. My sales man was Kamran Karamat. He did a fantastic job working with us over several days of car shopping the first time we bought from Rosner. Kamran offered nothi Kamran Karamat. He did a fantastic job working with us over several days of car shopping the first time we bought from Rosner. Kamran offered nothing but help. NO Pressure, NO overstating of his opinion and any one vehicle and ZERO double talk. For the first time in all sales venues we found someone who actually cared about what we wanted. He gave fact after fact on each vehicle we looked at. He was very knowledgeable on all New Toyota's and all the used vehicles that Rosner had to offer as well. Rosner has been great for service as well. Jeff in service makes sure we are aware of all needs they find with our car's and suggests the best options for us to service our vehicles without doing any unneeded service. We have bought several vehicles and 9 of our friends and family members who we have referred to Kamran at Rosner have bought vehicle from him too. We took our vehicle in for just general oil change the other day and Kamran came to us to see how we were and asked about our family. We we not looking to buy anything and he still cares that much as a person to follow-up with you ANYTIME he see's you at the dealership. Thank you to Rosner for having Kamran there to make the hated experience of car buying a treat. Bob and Theresa Davis More

I had a wonderful experience working with Mr. Kamran Karamat. He is a true professional who really loves what he does. His enthusiasm and friendly demeanor made buying a car an absolute joy and seem eff Karamat. He is a true professional who really loves what he does. His enthusiasm and friendly demeanor made buying a car an absolute joy and seem effortless. He has a rapport that develops quickly, and his knowledge is truly astounding when it came to knowing what I wanted in a car. This man has great skill in what he does, and it's truly heartwarming to know there are people who take their job with as much dedication and hard work as he does. Whenever this car runs its course, I know who I will be coming back to over and over for all my automobile needs. A big thank you to Mr. Karamat and all those at Ron Rosner Toyota. More

Working with Ray Harris was a great experience. Prior to arriving at Rosner Toyota, I made a number of visits to other dealerships trying to find the right car for me. I have precious little time to spare arriving at Rosner Toyota, I made a number of visits to other dealerships trying to find the right car for me. I have precious little time to spare with work, kids, church, etc. and wanted to get in, see what they had and move on if nothing was of interest. Each ended up wasting my time by being unprepared to deal with a serious customer (couldn't find the key, ditched me for another customer, not knowledgeable about their vehicles, not knowledgeable of their inventory, vehicle wasn't ready as promise, etc.). It believe it may have been a ploy to minimize the number of dealers I could visit in an evening to just that one. Ray, on the other hand, was different. He was energetic and ready to work. He quickly found a vehicle of interest to my family and was very quick and professional in helping me take it for a spin. While I loved the vehicle, his positive and motivated attitude is what made the sale. It was a great experience. While I'm not sure I got the best deal as far as price (I'm not a good haggler), I was well and efficiently treated. If your time is as important as money, then start here, and ask for "Big Ray Harris. More

Jeff was very professional, listened to the situation we were in and how it meant a lot to keep our payments where they need to be. He worked hard to get us there and then the rest of staff was kind in gett were in and how it meant a lot to keep our payments where they need to be. He worked hard to get us there and then the rest of staff was kind in getting everything else together. I will be recommending Jeff as a salesman and Rosner Toyota for all new and used car purchases to my friends and family. Thanks again for a wonderful experience with your company. More