Sheehy Toyota of Laurel

I reached out to many Toyota dealerships looking to trade my car in for a new Toyota. During a time where inventory is very scarce and not finding many dealerships that seemed to care after the initial call my car in for a new Toyota. During a time where inventory is very scarce and not finding many dealerships that seemed to care after the initial call and emails, Sam Michael reached out to me. Of many many Toyota transactions, this is by far one of the best experiences I had. Sam was very personable and kept in touch with me almost daily. I could not be more thankful to have met him and to work with him. All of my future transactions with be with Sam and Sam only! I also had the pleasure to work with Mike in Finance. He worked swiftly and was very transparent with me to ensure I got the best financing available. Shawn Olsen and his team at Sheehy is a class act, and I would not hesitate to work with them again in the future! More

I had a awesome experience with sheehy especially with Giles Nsengimana, He was on point with every details well explained. Very encouraging, he was not rushing me he took his time and he's a very good li Giles Nsengimana, He was on point with every details well explained. Very encouraging, he was not rushing me he took his time and he's a very good listener, because of all this i can recommend sheehy to anyone. Keep up the good job. More

I wasn't planning on purchasing a RAV4 bur my salesperson Luis Medina made it possible, He is a great!! Luis Medina made it possible, He is a great!! More

We are so happy with Mr.Luis Medina service and attention, we found the car we need 100% service we recommend Sheehy Toyota attention, we found the car we need 100% service we recommend Sheehy Toyota More

The most dysfunctional communication I've had with any dealership. Unprofessional, irresponsible, where there word means nothing. dealership. Unprofessional, irresponsible, where there word means nothing. More

Avoid this salesman named Kyle. He would overpromise you the deal and lie about their inventory to lure you into the buying process. When it's time to close the deal, the promises are no longer on the tabl the deal and lie about their inventory to lure you into the buying process. When it's time to close the deal, the promises are no longer on the table anymore. Time wasted. More

I purchased a new Rav 4 in March. The sales person Yasir was very knowledgeable and helpful while looking at SUV’s. I only give one star because of him. It has been a series of dealer errors ever Yasir was very knowledgeable and helpful while looking at SUV’s. I only give one star because of him. It has been a series of dealer errors ever since. I was never offered opportunity to transfer my tags from my current SUV. When I went back to pick up Rav 4 I was never reminded to take my tags off trade in vehicle, Did not think about it because I don’t buy new vehicle frequently. Until I got letter from MVA for having a uninsured vehicle registered to me. When I called dealership I was told by tags department it was my responsibility and she did not know who I should speak to. I contacted my salesman and he at first stated he took them off and put in my car, which was not true. Then he told me he would try to find out what happened to them. My tags were never found! So someone from dealership took them obviously. How does that happen. I recently received letter from my bank that they had not received copy of title. So I found my copy and it had wrong bank as lien holder on document. I called dealership and could not get an person on the phone. I finally called service department to get a person and was transferred back in terminal loop Going nowhere. Contacted my salesmen again and explained problem and was told to bring title back to be redone. I do not live that close and was not going to be inconvenienced by there mistakes. Was told I would be contacted by title department and I expected a phone call with some sort of apology and all I got was a shipping label to send it back FedEx. I would never recommend this dealership to anyone. And with all these issues and spending 40,000 I expected a business with good customer service someone in addition to my salesmen someone in management should have contacted me and at least tried to explain how these problems happened. I would recommend a Rav 4 but I would never recommend this dealership. Very unsatisfied customer! More

Joel went about and beyond to assist me on my new Toyota Highlander. We drove from Connecticut and he made the entire process extremely easy and everything was exactly what we had discussed prior to me arri Highlander. We drove from Connecticut and he made the entire process extremely easy and everything was exactly what we had discussed prior to me arriving. We will back soon for our 2nd vehicle in the house and for many more cars. More

New car price is way to high! Rude and dishonest sales people working at this place. Don't ever be nice to these people or they will eat you alive. Stay away from this place if y Rude and dishonest sales people working at this place. Don't ever be nice to these people or they will eat you alive. Stay away from this place if you can!!! More

Customer service and reaponding to the customer would have provided a better experience. Lack of feedback when inquiring about vehicle trade value. We.purchased car from another dealer. have provided a better experience. Lack of feedback when inquiring about vehicle trade value. We.purchased car from another dealer. More