Sheehy Toyota of Stafford

My recent purchase Sean was a great person to work with. He was understanding of my needs, even as they continuously changed! Sean was dedicated to putting me into a v Sean was a great person to work with. He was understanding of my needs, even as they continuously changed! Sean was dedicated to putting me into a vehicle that suited my price point and needs. Sean went above and beyond, coming in on his day off to get me out on a test drive. Great car buying experience! More

TRIED to buy a new Prius - SO disapointed! As we walked into the main showroom, a "secretary" at a front desk, literally jumps up to ask if she can help us. We ask for the name on our "mailer" As we walked into the main showroom, a "secretary" at a front desk, literally jumps up to ask if she can help us. We ask for the name on our "mailer". She barks "Shawn who? I have three!" We give the name, and are immediately referred to someone else. Our salesman, Cedric, is very nice, but it is clear that he can't answer many of our questions. There are three men sitting behind a large central desk in the main showroom behind the "secretary". Cedric runs back and forth between us and the three guys at the main desk for many of our questions. We take a brief test drive in the Prius C. The test drive is dictated to us in a specific route - ok... The Prius C is too small for my husband. We discuss prices after looking at several Prius models. My husband had researched trade-in prices for our 2010 Prius on KBB and Edmonds, but the guys at the big desk, won't come even close to that figure. They won't even come close to the "e-price" on their own website! We bought our Prius at that dealer and have had ALL the service/tires done there also! No damage history, just mileage. The set-up is very frustrating, and I wonder if it is supposed to be intimidating? It's like Cedric has to run over to "The Great and Powerful OZ", then come back to us with the decree from "OZ" this goes on for multiple questions. We have been good customers for 10 yrs at this dealer. This would be our third car purchase. I feel like we were treated very rudely! I feel like they were doing us a HUGE FAVOR in even CONSIDERING to sell us a car! I am NOT a satisfied customer! I would hate to see anything happen to Cedric, because I feel like he was really trying to help us and make a sale, but it is perfectly clear that he had NO authority and his hands were tied. Is this really how you guys want to do business??? I'm thinking that we will wait another year until we move away and deal with a dealer in KY! I am VERY DISAPPOINTED in Rosner Toyota of Stafford! I thought Toyota stood behind it's cars!!! I also want to say that I think that this dealership is very overstaffed! There are plenty of people just standing around. Is that why you want me to pay top dollar for a new car? That is why I am considering going elsewhere. Since when did car sales become, "I don't need the customer, they need me!"??? Not. More

Very comfortable purchase experience. The Rosner family has always been a pleasure to deal with. Rick was great, very respectful of my time and never played any of the typical sales games The Rosner family has always been a pleasure to deal with. Rick was great, very respectful of my time and never played any of the typical sales games so prevelant at other dealerships. More

Great experience Enjoy doing business with them. Would enjoy doing business with them again. I think anyone would like buying a truck from this dealer. Thanks for a Enjoy doing business with them. Would enjoy doing business with them again. I think anyone would like buying a truck from this dealer. Thanks for all your help. More

Easy and quick sale Sean Davis was the sales person I worked with at Toyota of Stafford and he made the process of buying my new Highlander easy, quick, and painless. I Sean Davis was the sales person I worked with at Toyota of Stafford and he made the process of buying my new Highlander easy, quick, and painless. I highly recommend Sean and Toyota of Stafford! More

New Carr I just purchased a new car from Rosner-Toyota of Stafford. On my first visit Serge showed me several cars based on my specifics. On my second visit I I just purchased a new car from Rosner-Toyota of Stafford. On my first visit Serge showed me several cars based on my specifics. On my second visit I was greeter by Serge and we discuss the particulars: color and approximate cost. He was knowledgable, kind, and very patient. Thanks Serge. More

Repeat Buyer We have purchased two cars from Rosner Toyota and selected to go back to buy our son a car. We ended up buying two cars that day! Great dealership w We have purchased two cars from Rosner Toyota and selected to go back to buy our son a car. We ended up buying two cars that day! Great dealership with an awesome staff! Will continue to purchase from them in the future! More

Bad experience I felt I was not given the best assistance because of my credit situation and the negative equity on my car that I traded up. The car that I bought I felt I was not given the best assistance because of my credit situation and the negative equity on my car that I traded up. The car that I bought didn't come with a warranty in which I will have to purchase and pay for it separate from my car payment. I started to have some issues with the car and notified the dealership immediately but because it was not a Toyota product I feel that these problems were not addressed or handled properly. I took my car several times for an alignment and it's still not done right with my other issues they were not taken care of as I will have to fix them. I would not recommend this dealership to no one. Go elsewhere. More

Great purchase experience! I recently purchased a 2015 Toyota Prius from Rosner Toyota in Stafford, VA. Our salesman was Serge Sajous, who was very professional, friendly, and k I recently purchased a 2015 Toyota Prius from Rosner Toyota in Stafford, VA. Our salesman was Serge Sajous, who was very professional, friendly, and knowledgeable. We never felt rushed or pressured into a sale. Serge gave us all the information and time needed to make a decision on the best vehicle for us. Even after the purchase, when I had questions, Serge took the time to help me. The finance process was smooth, yet thorough. Rosner had a great selection an I was able to find the model that fit us best. More

Good time Just bought a brand new car from this dealership. Had a good experience working with the people here. Everyone was nice. Would come back to buy again. Just bought a brand new car from this dealership. Had a good experience working with the people here. Everyone was nice. Would come back to buy again. More