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Sheehy Toyota of Stafford
Stafford, VA
1,392 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,392 reviews
September 24, 2021
I bought my car at Sheehy and paid extra for the "VIP" service. I made an appointment this week for an oil change and tire rotation. My appointment was at 8:00. I arrived early, there were no other veh service. I made an appointment this week for an oil change and tire rotation. My appointment was at 8:00. I arrived early, there were no other vehicles in the entrance bay and 4 'service managers' at their desks. I waited 8 minutes to see one. I didn't get out of there until 9:46. More
by 2014PV
Employees Worked With
Michelle Dent
September 20, 2021
don't come here for trade in! They offered me even less than Carmax - especially they already know abt Carmax's number. I said no, THEN they said "what if we match carmax's offer, will u come in?" Well than Carmax - especially they already know abt Carmax's number. I said no, THEN they said "what if we match carmax's offer, will u come in?" Well, why would i take the same offer when I have to drive 30 mins one way to this dealership when Carmax is only 5 mins away from me? So shop around for trade in offers first ! Don't trade here! More
by alexnguyen703
Employees Worked With
Jeremy
August 30, 2021
Horrible. Atrocious. Unprofessional. There is no way that after a short 6 month span, that my car shouldn’t be working and get told that they “have no idea” what the issue is. After bringing it to another de after a short 6 month span, that my car shouldn’t be working and get told that they “have no idea” what the issue is. After bringing it to another dealer, they diagnose the problem and now I am out of pocket hundreds of dollars at just the start. More
by alexmcdonald92
Employees Worked With
Roman , Serge Sajous, Jimmy Leveque
January 31, 2021
It’s not safe as the employees don’t properly wear their masks. Some Didn’t wear them at all at times. The people were super nice but it’s not safe inside. Wonderful nice people. Please be more thoughtful masks. Some Didn’t wear them at all at times. The people were super nice but it’s not safe inside. Wonderful nice people. Please be more thoughtful about others. More
by Beth
Employees Worked With
Others
January 15, 2021
Excellent service! Jerry was personable, organized, and made the experience easy. The showroom was clean and open and there were extra COVID-19 safety measures in place. Throughout the whole process, I had made the experience easy. The showroom was clean and open and there were extra COVID-19 safety measures in place. Throughout the whole process, I had great communication from the Sheehy Stafford team. More
by Rebecca M.
Employees Worked With
Jerry Silsley
December 31, 2020
Great experience at Stafford Toyota. Just purchased a 2021 Tacoma that we had special ordered. My sales person Carlos was a professional from start to finish. Can't thank him enough. He and his manager D 2021 Tacoma that we had special ordered. My sales person Carlos was a professional from start to finish. Can't thank him enough. He and his manager D.J. gave me a great deal to boot. Ask for Carlos, bet you won't be disappointed. More
by John K
Employees Worked With
Carlos Sosa
September 21, 2020
Worst experience ever! With an appointment, a simple oil change takes more than 2.5 hours— why? Why would any one buy or get their car serviced here? change takes more than 2.5 hours— why? Why would any one buy or get their car serviced here? More
by Nygrammy1
Employees Worked With
No idea, Pamela Vaughan
September 11, 2020
I had an appointment to get my Toyota Camry XLE serviced at Rosner Toyota of Stafford on Tues. 09/08/20. My service representative Pam Vaughan as always was courteous and professional making my visit quick at Rosner Toyota of Stafford on Tues. 09/08/20. My service representative Pam Vaughan as always was courteous and professional making my visit quick and easy while keeping me updated as I waited. More
by Ms. J.
Employees Worked With
Pamela Vaughan
August 14, 2020
Horrible experience.....I was on time for my 3 o clock appointments that I got 4 reminder emails for.....i have a faulty window and lock button on the door.....after almost 3 hrs, they come and tell me th appointments that I got 4 reminder emails for.....i have a faulty window and lock button on the door.....after almost 3 hrs, they come and tell me they want to discuss what’s wrong, need part but warrenton is closed....will see about it on Monday....it’s as if I walked in with no appointment and probably could have done better had I not made an appointment and gone in early.....no explanation.....this is totally unacceptable. I’m not impressed at all with the service here. More
by Nperkins846
Employees Worked With
Robert Garza, Pamela Vaughan, Michelle Dent, Deborah Dominy, Elly Coats
July 02, 2020
9am appointment for 90K service including oil change. 3pm still not done. Told it should be done within hour. So that tells me, my 9am appointment meant nothing. Asked to be called when finished. Received no still not done. Told it should be done within hour. So that tells me, my 9am appointment meant nothing. Asked to be called when finished. Received no call, if I hadn't called would it even been completed. What is purpose of having appointment if 6 hours later, simple oil change and 90K wasn't done and no call about status. More
by Unhappy Camry owner
Employees Worked With
Bruce Desimini
