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Sheehy Toyota of Stafford

Stafford, VA

4.2
1,384 Reviews

95 Garrisonville Rd

Stafford, VA

22554

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Showing 1,384 reviews

November 03, 2021

I took my truck in for a oil change and also my wife car in for her oil change. The work was completed like the Assistant Service Manager promised. 5 stars to Sam Sayes. It was a great experience and I will More

by tbrian1314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sm Sayes
Nov 05, 2021 -

Sheehy Toyota of Stafford responded

Tbrian1314, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Stafford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2021

Great job as far as I can tell, Debbie ,Brettany , service team explained how long it would take, put me in rental car ,next day Repairs done right and Delivered on time. Pickup easy. Outstanding ser More

by Nabil sekou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yeneneh Girma, Deborah Dominy
Oct 04, 2021 -

Sheehy Toyota of Stafford responded

Nabil Sekou, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Stafford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2021

I bought my car at Sheehy and paid extra for the "VIP" service. I made an appointment this week for an oil change and tire rotation. My appointment was at 8:00. I arrived early, there were no other veh More

by 2014PV
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Dent
Sep 27, 2021 -

Sheehy Toyota of Stafford responded

2014pv, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please reach out to us at (540) 307-2658 to speak to our manager directly.

September 20, 2021

don't come here for trade in! They offered me even less than Carmax - especially they already know abt Carmax's number. I said no, THEN they said "what if we match carmax's offer, will u come in?" Well More

by alexnguyen703
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy
Sep 23, 2021 -

Sheehy Toyota of Stafford responded

Alexnguyen703, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (540) 307-2658 to speak to our manager directly.

August 30, 2021

Horrible. Atrocious. Unprofessional. There is no way that after a short 6 month span, that my car shouldn’t be working and get told that they “have no idea” what the issue is. After bringing it to another de More

by alexmcdonald92
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roman , Serge Sajous, Jimmy Leveque
Sep 02, 2021 -

Sheehy Toyota of Stafford responded

Alexmcdonald92, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (540) 307-2658 at your earliest convenience and we will do our best to resolve this with you.

January 31, 2021

It’s not safe as the employees don’t properly wear their masks. Some Didn’t wear them at all at times. The people were super nice but it’s not safe inside. Wonderful nice people. Please be more thoughtful More

by Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Others
Feb 05, 2021 -

Sheehy Toyota of Stafford responded

Beth, we are very sorry to hear this. We take this very seriously and will be sure to address this with our team. Thank you for taking the time to share you feedback with us and please let us know if we can be of any further assistance.

January 15, 2021

Excellent service! Jerry was personable, organized, and made the experience easy. The showroom was clean and open and there were extra COVID-19 safety measures in place. Throughout the whole process, I had More

by Rebecca M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Silsley
Jan 15, 2021 -

Sheehy Toyota of Stafford responded

Rebecca M, thank you so much for sharing your positive feedback about your experience with Jerry. We are so glad that we could provide you with a wonderful experience. We appreciate your business and hope to see you again soon!

December 31, 2020

Great experience at Stafford Toyota. Just purchased a 2021 Tacoma that we had special ordered. My sales person Carlos was a professional from start to finish. Can't thank him enough. He and his manager D More

by John K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Sosa
Dec 31, 2020 -

Sheehy Toyota of Stafford responded

John K, thank you so much for sharing your positive feedback about your experience with Carlos. We are so glad that we could provide you with a wonderful experience. We appreciate your business and hope to see you again soon!

September 21, 2020

Worst experience ever! With an appointment, a simple oil change takes more than 2.5 hours— why? Why would any one buy or get their car serviced here? More

by Nygrammy1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No idea, Pamela Vaughan
September 11, 2020

I had an appointment to get my Toyota Camry XLE serviced at Rosner Toyota of Stafford on Tues. 09/08/20. My service representative Pam Vaughan as always was courteous and professional making my visit quick More

by Ms. J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Vaughan
Sep 11, 2020 -

Sheehy Toyota of Stafford responded

Ms. J, thank you so much for sharing your positive feedback about your experience with Pamela. We are so glad that we could provide you with a wonderful experience.