Shelbyville Chrysler Products

Terrible dealership I was shown a Mercedes by Casey page , they wanted me to let my car get repossessed to buy the Mercedes, valued my car at 5000 complete lie !! Or if I trade my car in car payment would b , they wanted me to let my car get repossessed to buy the Mercedes, valued my car at 5000 complete lie !! Or if I trade my car in car payment would be 800 a month plus 1000 down( which is double) 600 monthly no trade go figure ‼️three days goes buy my credit been ran through EVERY BANK DROPPING MY SCORE DOWN 45 points . I look up today Monday and Tuesday they pulled my credit TWO MORE TIMES REALLY‼️‼️clearly I can prove where I was legally and it sure wasn’t on there lot , which is illegal soo I think I’ll call my attorney see what can be done after all they did to continue to pull my credit and I’m not even there is INSANE ,to make things worse that many attempts with no sealed deal shows exactly what type lot this is CRAZY WORK More

I purchased a car from Shelbyville Chrysler on June 28, 2025. The vehicle was advertised as having Keyless Entry, but I was only given one key fob that does not even support that feature. After weeks of c 2025. The vehicle was advertised as having Keyless Entry, but I was only given one key fob that does not even support that feature. After weeks of calls and texts, a manager finally agreed that I would contribute $100 and the dealership would cover the rest to provide a proper key fob so Keyless Entry would work as advertised. They also agreed to repair the panic button on the existing fob. I have written confirmation of this agreement. However, after more than a month of delays and excuses, the dealership recently told me they are no longer responsible — despite their own texts and prior promises. Now I am left without the Keyless Entry feature I was sold, and no resolution. This experience shows a lack of accountability and integrity. A dealership should stand behind both the features they advertise and the agreements they make with customers. I would caution anyone considering a purchase here to get everything in writing and be prepared for broken promises. More

Keep consistent patience and it will work out. Customer service turned a bad situation into a better one. Give them a try. Customer service turned a bad situation into a better one. Give them a try. More

Came back to this dealership because the last experience was very pleasant. no push to buy, Matthew went out of his way to be sure we were satisfied. The only thing I was a little disappointed with was with was very pleasant. no push to buy, Matthew went out of his way to be sure we were satisfied. The only thing I was a little disappointed with was with the finance guy just placing forms in front of us without explaining what the forms were. More

Very good purchasing experience with Aaron. Very professional, courteous and patient. Felt like he was straightforward and at no point did we feel pressured or mislead. Will definitely con Very professional, courteous and patient. Felt like he was straightforward and at no point did we feel pressured or mislead. Will definitely consider Shelbyville Chrysler for future purchases and will send others your way, as well. Again, special thanks to Aaron for making our purchase a hassle free experience. More

Had a minor problem with a used car I had bought as is no warranty I called my salesman just to tell him the issue they had me take it to new car service and took care of it what more can a person ask of any warranty I called my salesman just to tell him the issue they had me take it to new car service and took care of it what more can a person ask of any dealership fixed it knowing they didn’t have to thank you More

Eli was attentive and proactive, per my request he customized a listing of available inventory that met my criteria (extremely specific and general website search wouldn't have listed). Resulting in customized a listing of available inventory that met my criteria (extremely specific and general website search wouldn't have listed). Resulting in us coming to town to purchase. More

Very good experience working with Warren and everyone else. We were able to work with them on pricing and get a good deal made. else. We were able to work with them on pricing and get a good deal made. More

The sales lady was nice enough, I was ready to buy with pre-approval (best rates available anywhere). I will be buying a Jeep from someone just not here. When my wife and I wouldn't let them finance for th pre-approval (best rates available anywhere). I will be buying a Jeep from someone just not here. When my wife and I wouldn't let them finance for their kickbacks they raised the price 4,000 dollars. Bait and switch dealership, I will avoid and tell everyone I know not to shop here. It only took about 10 minutes to find out they were not willing to work with us on anything except their terms. More

Dealer listed car for just under 16 k. When I asked for a quote, it was given based on the MSRP, not the advertised price. Extras were added that I did not request and the "dealer fees" ar When I asked for a quote, it was given based on the MSRP, not the advertised price. Extras were added that I did not request and the "dealer fees" are roughly 3 times those I've found in other dealerships. I was called by the finance manager to try for a deal but he would not negotiate unless I agreed to finance. All in all, a very unpleasant experience. I expected to buy a car based on the published price. Adding 1k because I did not have a trade in and another 1000 if I did not want to finance is deceptive and unethical. On the up side, the salesman Kaleb was pleasant. He said he was new and could not tell me how much it would be to ship the car to Cincinnati or even if they could ship, but at least he didn't just make things up More