Shelbyville Chrysler Products

It was a good experience. My salesperson Dennis was very helpful. Geno Federico was patient and helpful. The sales manager Brian was helpful at explaining details I did not My salesperson Dennis was very helpful. Geno Federico was patient and helpful. The sales manager Brian was helpful at explaining details I did not understand. The sales manager I first worked with Jake Whitful was also very helpful. I've worked with Nick Reese in the past and he was good to work with. Frank Ford was GREAT! I am very happy with my new Jeep! More

We bought a new Ram truck several months ago and had a wonderful experience. We decided to go back and buy a used vehicle over the weekend and it was a totally different experience. It takes us 3 hrs to wonderful experience. We decided to go back and buy a used vehicle over the weekend and it was a totally different experience. It takes us 3 hrs to get to this dealership. They tried to offer $1,000 for our trade in that is worth $6,000. When we argued this point they said that they could give us a higher amt for our trade in but then they couldnt give us the sale price of the veh. They finally offered $3,000. We were also told over the phone and prior to our arrival that interest rates were 5.6% and we had a good credit score. Well we got 11% which was higher than what we got on the truck we bought there just a few months ago AND our credit score was higher the 2nd time. We ended up getting the car but we had to put down a higher down payment then we wanted our monthly payment was higher than what we needed. Then they couldn't even fill the gas tank up for us. We will never go back. More

Alright experience all around. Very helpful with all the questions i had about my vehicle purchase Very helpful with all the questions i had about my vehicle purchase More

Typical dealership, does the bait and switch. They advertise a great price and when you inquire they hit you with an addendum. They advertise a great price and when you inquire they hit you with an addendum. More

Just wanted to take a moment to really give a shout out to Shelbyville Chrysler Dodge and Ram! I came in yesterday really set on a jeep renegade, and they made it happen for me! Kayce Page was who re to Shelbyville Chrysler Dodge and Ram! I came in yesterday really set on a jeep renegade, and they made it happen for me! Kayce Page was who really took care of me, and was so incredibly patient with me despite how indecisive I am and all the questions I asked. 😅 I was never made to feel pressured, they never used pushy sales tactics, and they definitely made a lasting impression. From the moment I reached out they made me feel comfortable and like I was a "real person" not just an other sell to be made. Not to mention their selection of inventory was impressive, especially for the current car buying market! Love my new Jeep Renegade "Luci" and will be back when Im ready to buy my Wrangler too 🥰 If you're in the market for a new or used car, I highly recommend Shelbyville Chrysler Dodge Jeep Ram More

The only reason to provide a 1 star review is due to the fact that there is not a 0 star review. Look online at their "New" inventory, but buyer beware that they will add a dealer "markup" of roughly 10% in fact that there is not a 0 star review. Look online at their "New" inventory, but buyer beware that they will add a dealer "markup" of roughly 10% in my case anyways to the MSRP just to pocket more but yet still call it MSRP. That's just for starters. Per their salesman, they are a Kelly Blue Book value dealer. Their online calculator valued my trade in "Good Condition" at $52,331, yet they wanted to only offer $43,000 which is less than in "Poor" condition. Needless to say the $15,000 swing in price when combing both above conditions was enough to walk away and go somewhere else as no other dealership works in that method. Find another place to spend your money since they only care about making all they can. *Note the payoff on trade was $20,000 making the equity $32,331. More

I could not be happier with my experience! Steve, my salesman, treated me like family as did many of the salesmen at the dealership! They turned a horrible situation into a pleasant and fun buying expe salesman, treated me like family as did many of the salesmen at the dealership! They turned a horrible situation into a pleasant and fun buying experience! I will definitely return very soon to purchase a vehicle for my youngest son ♥️ Thank you Shelbyville Chrysler!!!! You guys are the BEST!!! More

Bought a certified preowned Jeep Patriot thinking Jeep and the dealership backed the certification and would fix anything were there any issues. Well there were issues, tons of issues. Jeep is absolutely and the dealership backed the certification and would fix anything were there any issues. Well there were issues, tons of issues. Jeep is absolutely useless stating the problems were pre existing and that I had to work with the dealership, even though it has the bumper to bumper warranty and power train warranty active. The dealership kept the vehicle for a week, saying they would amend the issues, when I got there over half the issues were still there. So I left it there another week with the service manager, Jerry, saying he would personally inspect the issues to make sure it was done right. Two weeks later the vehicle still has exactly the same issues except they wiped under the hood for maybe give minutes. Issues with the vehicle initially: Brakes making noise when stopping and when riding Vehicle vibrating when in drive and stopped Minor scratches that were supposed to be buffed out Detailing job not done at all Nonmatching tires No tire change equipment No floor mats No manual No Carfax report No warranty manual or brochure Hood prop bar clip broken Rear rotors have ridges Lock knob missing on passenger rear door Grab bar on rear passenger door hanging off Split weather strips around rear doors Issues the dealership fixed: Non matching tires Replaced one motor mount but I am having to replace the other three myself because it still vibrates Lock knob on door Tire change equipment Floor mats All other problems were not addressed at all and this is after making three trips to the dealership to work with them to resolve these issues. Buyer beware these guys didn't even check the paperwork was correct before I signed and they let me leave without a temporary tag so I could have been pulled over and ticketed. These people do not care what they sell you and are not afraid to waste your time. More

Purchased a Jeep Cherokee a few months prior and had a great experience with Mr. Michael Beckley. So when my daughter needed a new (used) car this is the first place I thought of. When we got there all th great experience with Mr. Michael Beckley. So when my daughter needed a new (used) car this is the first place I thought of. When we got there all the sales staff was extremely helpful and we found a vehicle she could afford and all went well. On the way home we had an issue with the car. We called the next morning and Mr. Geno Federico was very responsive to our concerns. He arranged to have the car picked up and kept in constant contact through the process. We did have to go back but when we got there Mr. Michael Beckley and the sales Management team had a worked out an awesome deal on a better vehicle for my daughter, Now I had not said a word about any of this to them, we were very pleasantly surprised when we walked in and they presented this offer to us. My daughter was above happy with her new (to her) van and I went away feeling like there are still some straight up people in this world. Next time I need a new vehicle I will return here because of their treatment of us and how they handled a bad situation, earned my respect and my business. Mr. Beckley, Mr. Federico...you guys rock !! Thank you very much !! More

Shelbyville Chrysler went above and beyond to help us find the perfect vehicle for our 17 year old daughter customer service was top notch and always had her best interest in mind would recommend shelbyv find the perfect vehicle for our 17 year old daughter customer service was top notch and always had her best interest in mind would recommend shelbyville Chrysler to anyone smal town dealership with big time service More