Shelor Used Car Superstore

Salesman Richard was absolutely amazing! I had just left berglund after a horrible experience, so I was a little discouraged about actually leaving with the ca Richard was absolutely amazing! I had just left berglund after a horrible experience, so I was a little discouraged about actually leaving with the car of my dreams. Richard made me feel at home and we found my dream car. I will definitely be recommending him to everyone I know and will come back from Charlottesville for everything I need! More

Ford focus Awesome experience. We were on a tight time restraint and the guys really worked hard to keep that in mind. Everything went easy and fast. Awesome experience. We were on a tight time restraint and the guys really worked hard to keep that in mind. Everything went easy and fast. More

Another Great Experience!! I worked with Paul Magnini, and he went through hoops to put me in a beautiful Nissan Altima. Extremely friendly, and very knowledgeable, it was my b I worked with Paul Magnini, and he went through hoops to put me in a beautiful Nissan Altima. Extremely friendly, and very knowledgeable, it was my best experience ever purchasing a car. More

Good service The people that I met at Shelor's are all friendly and kind. I am very satisfied with my trip to Christiansburg this time. From what I can see now, t The people that I met at Shelor's are all friendly and kind. I am very satisfied with my trip to Christiansburg this time. From what I can see now, they are More

Best dealership in SW Va! Worked with Andy Millirons, 2nd vehicle we have purchased from him in 15 months! Really liked how he listened to what we wanted and looked hard to fi Worked with Andy Millirons, 2nd vehicle we have purchased from him in 15 months! Really liked how he listened to what we wanted and looked hard to find that perfect vehicle. Would never think of going anywhere else for a vehicle. Thanks Andy! More

Wonderful Experience I worked with Ben Brown and purchased a Toyota Tacoma. He was very friendly and helpful. I would recommend Shelor and Ben Brown to anyone! He has foll I worked with Ben Brown and purchased a Toyota Tacoma. He was very friendly and helpful. I would recommend Shelor and Ben Brown to anyone! He has followed up multiple times since my purchase. Very good customer service and I love my new truck! More

Buy new if you buy from Shelor, Beware of the 48 hour offer Positives first....Shannon Smith in the Used Car Sales was very nice and worked extremely hard to assist us in a purchase. And John Nixon in the New Positives first....Shannon Smith in the Used Car Sales was very nice and worked extremely hard to assist us in a purchase. And John Nixon in the New Toyota Sales was very professional and curtious. Thank you, John and Shannon. Negatives....The Used Car Management. Unprofessional, offensive and insulting. After working with Shannon, we purchased a used 2013 Nissan Pathfinder. The purchase process was slow and arduous. After a long and rather frustrating negotiation with the sales manager, Mickey Thomas, we purchased the car. (During the negotiation, Mickey actually implied that I had "redneck" actions. First insult!) The day after we brought the car home, it started having transmission problems. Using the 48 hour exchange that Shelor offers, we took the car back. Of course, Mickey was there to work us through a solution, which was to have the service department run a diagnostic on the car. That suggestion took some thought and a lot of conversation regarding the process. (In the conversation, I was told by Mickey that I was "demanding". Second insult!) We came to the conclusion that we were fine with the service department looking at the car. But prior to leaving, I point blank asked Mickey about the 48 hour exchange. He stated, "as long as the car is in their possession", the 48 hour exchange would be in force. That turned out to not be the whole truth. BEWARE of that offer. The management will do everything, even lie, to keep you from taking them up on the offer. After a lot of frustration and further negotiation, it turned out that Shelor could not "deliver" the used car that we had purchased due to a weird "IOU" that had been written up. (We had negotiated luggage rails/rack to be installed on the Nissan, but that particular Pathfinder could not have them installed. I guess the management should have done a little better research on the cars that they represent.) So, we were "let out" of the deal/purchase. But, we were told that we could not have our Volvo back that we had traded in, so that left us with buying something else. So all is well that ends well, kinda. We ended up purchasing a new 2014 Toyota 4Runner. The sales and management at the Shelor Toyota division were professional and easy to work with. It was like we were at a totally different dealership! So, buy a new car if you buy anything from Shelor and beware of the 48 hour exchange offer! More

Great Customer Service My husband and I drove all the way from SC to purchase a Suburban. As business owners, we were very impressed with the level of customer service at Sh My husband and I drove all the way from SC to purchase a Suburban. As business owners, we were very impressed with the level of customer service at Shelor. Everyone was very friendly, knowledgeable and organized. It was definitely worth the long drive!! Thanks again for making our experience a GREAT one. Carrie More

" A friendly face goes a long way"! When I arrived Daniel made me feel welcome. I immediately let him know my interest and what type of deal and quality I was interested in. Like most de When I arrived Daniel made me feel welcome. I immediately let him know my interest and what type of deal and quality I was interested in. Like most dealership they will try to sway you there way! He was very professional, knowledgeable and very friendly without being pushy too gain a quota. I felt like he was family with his approach and deliver. I certainly look forward to doing business with Shelor Motor Mile in the future. I've purchase three vehicles from them and the salesmanship I get and quality of their vehicles is the reason they have my business! Barbara Tillman More

Great Daniel was great to work with and a really nice guy. Great company to work with and lots if inventory to choose from. I highly recommend this company. Daniel was great to work with and a really nice guy. Great company to work with and lots if inventory to choose from. I highly recommend this company. More