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Sheridan Ford - Service Center

Wilmington, DE

4.1
216 Reviews

216 Reviews of Sheridan Ford - Service Center

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August 13, 2024

Horrible service didn’t do what I asked. Later called after I told them to do what I initially asked and found more problems. Never replaced cabin filter. Over past 15 years I purchased t More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
R Griffin
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Aug 15, 2024 -

Sheridan Ford responded

Thank you for your feedback, and I’m truly sorry to hear about your recent experience with us. This is certainly not the level of service we strive to provide, especially given your long history with our dealership. I’d like to address each of your concerns: Service Requests: It’s clear that we did not meet your expectations with the services performed. I apologize for any miscommunication or oversight regarding your cabin filter and the additional issues found later. I’d like to make this right. If you could provide your contact information, we would be happy to review your service records and arrange for any necessary follow-up at no additional cost. Service Fees: I’m sorry to hear about the confusion regarding our service fee for credit card transactions. We aim to be transparent about all charges, and I regret that this was not communicated effectively at the time of your service. Your feedback is invaluable, and we will work on improving how we present this information to our customers. Future Visits: We truly value your loyalty over the past 15 years and are disappointed to hear that we have lost your trust. We would appreciate another opportunity to regain it. If you’re open to it, please contact me directly at 302-319-3951 or csheridan@sheridanautogroup.com, and I’ll personally ensure that your concerns are addressed. Thank you for bringing these issues to our attention. We hope to resolve this to your satisfaction and have the chance to better serve you in the future. - Chip Sheridan

June 22, 2024

Very nice service and got a wash. Better than Carman and Porter combined. Thank you! More

by Brinagreis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Aug 15, 2024 -

Sheridan Ford responded

Brin, Thanks for the kind review! We appreciate your feedback! - Chip Sheridan

March 21, 2024

my service advisor is always amazing. Service was done on time and efficient. 5 star dealership. More

by vfeliciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
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February 17, 2024

I have been coming to sheridan ford at Kirkwood highway and they are always Efficient and friendly More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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February 13, 2024

Always awesome service at Sheridan, everyone is nice and helpful. Purchased two cars here in last ten years and would do so again. More

by Frank C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Griffin
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January 27, 2024

The service department is very helpful. It’s nice to be able to make appointments that work with my schedule. More

by Kolodis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick G
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November 07, 2023

Everyone was professional. Clean and inviting waiting environment. Good price and great service. I will only take my ford here. More

by Dave L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Griffin and John Iannarella.
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July 07, 2023

Not to happy no return phone call about a problem with my 2017 Ford explorer More

by Robinkay.foraker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
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May 27, 2023

Friendly didn’t have any problems with the service did as they said they would do . I went for a browse around the dealership and they call me when the car was done More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
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May 17, 2023

RECAP: So I took my car in early this year for the recall. I had a scheduled appointment that they had given me, needless to say I get there after waiting to be greeted and they tell me the part is no More

by Shiposey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
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