My call to Sheridan Ford service Department went well. I was calling to schedule a recall notice on my F150 and after checking their schedule I was told to bring it in the next day at 9 AM. Since the truck would be there I asked if it was possible to have an oil change and tire rotation. Yes was the response but maybe we'll have you come in a little earlier to do everything, so they moved the appointment up to 7:30 AM. I arrived at about 7:20 AM and waited my turn to get to a service helper who took the information and asked when I needed my truck back? ASAP was my response and that was written on my work sheet. Leaving the service department with my wife (we had errands to run) we returned at about 12:30 PM. and my truck was sitting out in the parking lot, great I thought so she left my there for an appointment she had. Come to find out the truck had not even been into the shop at all yet so I took a walk to some of the stores in the area to kill time. Returning at 2:20 PM the truck was still parked in the same spot and had not been worked on yet. Needless to say I was an unhappy camper and pulled my truck from the que and left.
It was very difficult for me to even ask for help doing and oil change. I'm 68 years old and have a early Ford that I have owned for 48 years (since new) and have performed all maintenance on this vehicle since new.
I left the dealership after purchasing a new oil filter and oil and changed the oil and rotated the tires myself, no big deal. The recall was for 4 seat bolts and was explained to me as a 30 minute job. I understand we all must wait our turn but seven hours of waiting is not acceptable. I am not likely to return.