Sheridan Ford - Service Center

From arrival to paying amazing service Excellent from arrival to paying the "best" Tara all the way to wonderful Jeanne the best all the way around. Simply incredible. Cant go wrong with th Excellent from arrival to paying the "best" Tara all the way to wonderful Jeanne the best all the way around. Simply incredible. Cant go wrong with this dealership I purchased my last 3 vehicles here also. More

Service Stop in for Oil change. Service from John and his tech Jamil was Excellent! Many Thank you(s) Was running a little late. They were able to ad Stop in for Oil change. Service from John and his tech Jamil was Excellent! Many Thank you(s) Was running a little late. They were able to adjust to my schedule. And have me back on the road with in the hour. Thank you!! More

Wasn’t really happy with my experience Just want to say the Salesman in the showroom was BEYOND excellent! He was the only thing that made this PERFECT. I HAD TO PICK MY CAR UP after hou Just want to say the Salesman in the showroom was BEYOND excellent! He was the only thing that made this PERFECT. I HAD TO PICK MY CAR UP after hours so I had to deal with the showroom people. Even some issues there But thanks to this one guy he made all the difference in the world More

Excellent Sales and service Tara is always awesome every time I come in for service. She explains everything very well and she doesn’t try to upsell unnecessary work. The facil Tara is always awesome every time I come in for service. She explains everything very well and she doesn’t try to upsell unnecessary work. The facilities in the service waiting area are very comfortable. More

Very professional and reasonable prices They are very professional know everything about my truck. They are very helpful and knowledgeable and have the best prices around. They hav They are very professional know everything about my truck. They are very helpful and knowledgeable and have the best prices around. They have a nice waiting room and were very polite with me. This is the only place I trust with my vehicle. More

Tire rotation and air pressure check Got my first oil change for a new F-150, the "works". Not sure the tires were rotated since the box for tire rotation wasn't checked on the paperwork Got my first oil change for a new F-150, the "works". Not sure the tires were rotated since the box for tire rotation wasn't checked on the paperwork like it was done for the oil and filter change. The tires were brand new and its tough to tell if they were rotated. Plus my air pressure was still at 31 psi when I checked it after the service even though the manufacturer suggests 35 psi. I would think when rotating the tires you would adjust the pressure at the same time. I was told that 28-32 psi is perfectly fine by the servicer manager. More

Very satisfied I recommend dealer. Clean friendly courteous and all the other superlatives you can think of so I can complete this review. I thought it wod be one an I recommend dealer. Clean friendly courteous and all the other superlatives you can think of so I can complete this review. I thought it wod be one answer. More

Replace airbag Thank you for the new airbag. I’m happy I can ride in the front seat with my husband. Service was polite and professional and expedient. Thank you for the new airbag. I’m happy I can ride in the front seat with my husband. Service was polite and professional and expedient. More

seven hours and still no oil change? My call to Sheridan Ford service Department went well. I was calling to schedule a recall notice on my F150 and after checking their schedule I was t My call to Sheridan Ford service Department went well. I was calling to schedule a recall notice on my F150 and after checking their schedule I was told to bring it in the next day at 9 AM. Since the truck would be there I asked if it was possible to have an oil change and tire rotation. Yes was the response but maybe we'll have you come in a little earlier to do everything, so they moved the appointment up to 7:30 AM. I arrived at about 7:20 AM and waited my turn to get to a service helper who took the information and asked when I needed my truck back? ASAP was my response and that was written on my work sheet. Leaving the service department with my wife (we had errands to run) we returned at about 12:30 PM. and my truck was sitting out in the parking lot, great I thought so she left my there for an appointment she had. Come to find out the truck had not even been into the shop at all yet so I took a walk to some of the stores in the area to kill time. Returning at 2:20 PM the truck was still parked in the same spot and had not been worked on yet. Needless to say I was an unhappy camper and pulled my truck from the que and left. It was very difficult for me to even ask for help doing and oil change. I'm 68 years old and have a early Ford that I have owned for 48 years (since new) and have performed all maintenance on this vehicle since new. I left the dealership after purchasing a new oil filter and oil and changed the oil and rotated the tires myself, no big deal. The recall was for 4 seat bolts and was explained to me as a 30 minute job. I understand we all must wait our turn but seven hours of waiting is not acceptable. I am not likely to return. More

Routine Maintenance & Recall Service I was there for oil change, tire rotation, general overview, & recall. Staff were professional, excellent and provided timely service. Appreciated th I was there for oil change, tire rotation, general overview, & recall. Staff were professional, excellent and provided timely service. Appreciated the complimentary car wash too. More