Sheridan Ford - Service Center

RECAP: So I took my car in early this year for the recall. I had a scheduled appointment that they had given me, needless to say I get there after waiting to be greeted and they tell me the part is no recall. I had a scheduled appointment that they had given me, needless to say I get there after waiting to be greeted and they tell me the part is no longer available it’s gone. I post a bad review and I received a call from management telling me that her call me as soon as the part comes in. Here it is May 16, 2023 no call and no part. As luck would have it, my car had the problem with the gears, now I’m unable to drive it and it’s stuck in reverse. Zero stars horrible people and customer service!!!! More

This was the worst customer service we have ever experienced. The lady answering the phones is extremely rude and unwilling to help. The service area is even worse. Highly recommend taking your busi experienced. The lady answering the phones is extremely rude and unwilling to help. The service area is even worse. Highly recommend taking your business elsewhere. More

Timely service with courteous service specialists and easy scheduling of work needed to be completed easy scheduling of work needed to be completed More

Too expensive! 0ver $400 for a new battery! Made up other issues to justify price 0ver $400 for a new battery! Made up other issues to justify price More

Excellent service ken the service manager always professional and keeps us informed of everything going on with our service professional and keeps us informed of everything going on with our service More

Staff very pleasant and easy to work . The job was done on time . The shuttle was very convenient and the driver was extremely friendly The job was done on time . The shuttle was very convenient and the driver was extremely friendly More

Had my 2014 Ford Fiesta for over a year for a TCM replacement. The TCM was in short supply because it is a recall part and Covid supply chain issues, so it was not all local dealers fault. Service replacement. The TCM was in short supply because it is a recall part and Covid supply chain issues, so it was not all local dealers fault. Service rep (Ken) was not very helpful, never called me and made excuses (he's so busy!). After giving them authorization to do further diagnostics, no response from Ken. I call leave messages, no replies. Finally, I drive to the Dealership and Ken tells me I was on his list to call back ... HA! Car still won't start and they have no idea what to do, but want more money to do diagnostics. I walk out and call later, Ken does not impress me with any confidence, so I get the car towed out of there. Bottom line -- Sheridan Ford has car for 1 year, I pay them $470 and get the car back in the same condition. After I gave them a bad review on their customer service software, Duane Hill from Sheridan sends me an email that tells me it's all my fault. Wow! Now that's customer service. More

Sheridan did fantastic work on my 2017 Nissan Sentra. The Manager, Chris Luongo is professional and knows what he is doing. My car needed collision repairs three times and Chris and his crew made those The Manager, Chris Luongo is professional and knows what he is doing. My car needed collision repairs three times and Chris and his crew made those repairs and each time my car looked great! I only wish his shop could do mechanical repairs, I would trust my car with him any day. More

I purchase my vehicles at Sheridan Ford, because we love the service department. We have always had a positive experience. Rick G. went out of his way to help us and give us exemplary service. He is an ass the service department. We have always had a positive experience. Rick G. went out of his way to help us and give us exemplary service. He is an asset to Sheridan. Thank you. More

Very friendly and knowledgeable. They worked hard to figure out what was wrong.with my car. They worked hard to figure out what was wrong.with my car. More