Sherman Chevrolet Cadillac - Service Center

I had airbag replaced and it took about 1 month for the parts to arrive, but Frank was instrumental in seeing that I got out in 90 minutes, versus 2-4 hours I had been told originally parts to arrive, but Frank was instrumental in seeing that I got out in 90 minutes, versus 2-4 hours I had been told originally More

Johnny White in the service department always takes good care of my automobile needs in a timely manner. care of my automobile needs in a timely manner. More

Took 3 tries to get a non-broken part in. Had phone issues for 15+ days. Besides that, got the vehicle repaired. Had phone issues for 15+ days. Besides that, got the vehicle repaired. More

Excellent service from your staff and they are so kind and professional. Two thumbs up! and professional. Two thumbs up! More

Customer service goes over their head. You do not feel important to them. I had an 8:00 appointment for a 2 hour service and got my truck back after 4:30. Called service and claimed they w You do not feel important to them. I had an 8:00 appointment for a 2 hour service and got my truck back after 4:30. Called service and claimed they were having issues down loading the program so they put my truck outside and worked on someone else’s. I don’t think that is the way it should work if you schedule an appointment a week in advance. Service never called me I had to call 3 times after asking for call backs with updates. More

Checked in - told 1 to 1 1/2 hours to do oil change/tire rotation-2 1/2 hours later only oil change was completed rotation-2 1/2 hours later only oil change was completed More

They kept us informed and easy to work with. Would recommend for car service and repair. Would recommend for car service and repair. More

Always welcome you and gets you in and out in a timely manner! Everyone is friendly! manner! Everyone is friendly! More

This dealership is open to requests rather than preset rules. Always someone to help if primary contact not available. rules. Always someone to help if primary contact not available. More