Sherman Dodge Chrysler Jeep RAM - Service Center

Extremely lacking in customer service My husband and I recently moved to Chicago and needed an oil change in our Jeep Grand Cherokee. We had also been losing air in one of the tires, so w My husband and I recently moved to Chicago and needed an oil change in our Jeep Grand Cherokee. We had also been losing air in one of the tires, so wanted them to check that tire as well. We arrived at the service center on time. The service agent tried to pressure us into a number of different preventative services, system flushes and filter replacements without even looking at the vehicle to see what was needed. I told him that neither my husband nor I are currently working because of Covid 19 and would just like the oil change and tire looked at today. We would consider the additional services when we were back working again. After 30 minutes of arguing, we finally agreed to have two filters replaced (I was never told if the filters even needed replacement after inspection). After 2 1/2 hours, the vehicle was finally finished. We had to walk to the cashier to pay for our services - got lost twice along the way and had to ask different workers for directions. We were handed the keys and told our vehicle was "out front" when we were ready. We walked out the door we came in earlier that day and searched for about 10 minutes for our car. I finally had to push the panic button on my key fob to find our car. It was parked clear out in the dealership, 4 rows back. We would have NEVER found it without the panic button. My brother is a service technician in a Jeep dealership in another state, so I have always taken extremely good care of my vehicles. I have never been treated so rudely and pressured into having "preventative" services on my vehicle before - especially before anyone even looked at the status of the vehicle! More

Great work. Sorry about the rat. Lester took great care of me. Just the right amount of update calls to let me know what’s going on and what was necessary. 10/10 would recommend. of me. Just the right amount of update calls to let me know what’s going on and what was necessary. 10/10 would recommend. More

My HVAC is still making the pressure like sound and the air is not that cold. I would like for it to be fixed permanently. air is not that cold. I would like for it to be fixed permanently. More

I was greeted quickly, service completed promptly, and was on my way . I imagine the virus situation affected things a but, but my experience there was pleasant was on my way . I imagine the virus situation affected things a but, but my experience there was pleasant More

Service is always nice, efficient and they work with you. This is my second car purchase from this dealership and they always make things comfortable for me. This is my second car purchase from this dealership and they always make things comfortable for me. More

Oil Change and Tire Rotation In and out within an hour and 15 minutes. very nice. Socially distance was very nice. I would have loved a snack. I was really hungry. In and out within an hour and 15 minutes. very nice. Socially distance was very nice. I would have loved a snack. I was really hungry. More

As always great and fast service . Always so courteous. Never had an issue. I’ve been coming here for 5 years now. Will return for service. Never had an issue. I’ve been coming here for 5 years now. Will return for service. More

Service Poor customer service , was ignored for approximately 20 min in parts department before somebody looked up. Was told part would be ready in 4 days , Poor customer service , was ignored for approximately 20 min in parts department before somebody looked up. Was told part would be ready in 4 days , 8 days later not even a phone call to advice on delay. The truth of the matter is I’ve come to expect this from this facility. Always have a since of anxiety when bringing the auto here. More

The service was great I was assisted by Earl he has been my main contact from my first service visit. Earl is great!! I recommend my main contact from my first service visit. Earl is great!! I recommend More

Fixes quickly. Fixes right. I run a fleet of 50 vans. Frax and the rest of the Sherman team keeps them running by quickly fixing any problem (large or small). Most importantly, I run a fleet of 50 vans. Frax and the rest of the Sherman team keeps them running by quickly fixing any problem (large or small). Most importantly, I never have to return for the same problem. I can't thank them enough for keeping my fleet on the road. More