"Poor Customer Service"
This dealer is the worst dealer to buy a vehicle from. FALSE ADVERTISE !!!! Please don't believe what they tell you about you are approved and no money down its xxxxxxxx. they will waste your time and day. Please don't trade your car there. they will put you in the hole with your credit.
"Don't waste your time"
I've never seen a ruder sales guy than thew clown at Sherman. I will never go back. I wouldn't buy water from them if I was stuck in Death Valley.
"A Disgrace "
Absolutely horrific. I have absolutely no idea how this dealership is in business. They are unethical, cruel, down right rude. My husband and I were treated like trash. We worked with a salesman who goes by "D4" and a sales manager named Art. "D4" wouldn't know what professionalism is if it smacked him in the face. He is a disgrace. The prices you see online are only if you qualify for all the rebates, on the rebates is if you are a woman bus owner (I mean really?!). You also get a rebate if you have bad credit, work for Chrysler, or are leasing a vehicle (to name a few). Needless to say we did not qualify for any rebates. To quote, "I deal with people like you all day who see our online prices and actually think they can get a car for the price online. If we were really selling cars for those prices, we wouldn't be in business." They also tried to give us $8750 for our 2014 Ford Edge that has 34,000 miles because it was in a "fender bender" that was on AutoCheck, but not CarFax. The dealership ONLY advertises CarFax and all of their used vehicles are sold based on CarFax data. When I questioned the sale manager Art regarding this, he started tripping over his words and never gave a real answer. Take that for what you will, but I would NEVER buy a used car from them based on this information. Icing on the cake was when we went to leave we were corned by both "D4" and the sales manager Art, we told them we were leaving, but of course they had the keys to our car since they needed them when they were quoting it. We never saw those keys until we had to raise our voices and demand they give us the keys to OUR car.
We were there to buy a brand new 2018 Grand Cherokee, which we did not due to how we were treated. We took our business elsewhere.