Sherman Dodge Chrysler Jeep RAM - Service Center

Great service If your car needs to be serviced ask for Chris Gahneim, he does an impeccable job. Listen to the client, follows up quickly and throughly explain char If your car needs to be serviced ask for Chris Gahneim, he does an impeccable job. Listen to the client, follows up quickly and throughly explain charges when applicable. A great asset to his company. More

Horrible experience with repair What a smack in the face we recieved from this place. I think the worst of it was being called disloyal. Don’t lead a customer to contact a manufactur What a smack in the face we recieved from this place. I think the worst of it was being called disloyal. Don’t lead a customer to contact a manufacturer for help for a “known part defect” only to turn around and tell the manufacturer not to help us because we don’t get oil changes at the location. His words to the manufacturer “we are disloyal”. He was nice to our face but made terrible comments to them. I got news for you-loyalty began when we purchased a brand new Jeep from your lot! We will take our business elsewhere. More

Job well done. I was the first one in line and the work was completed on the same day.. I was happy with the work done on my vehicle. Please have your vehicle servi I was the first one in line and the work was completed on the same day.. I was happy with the work done on my vehicle. Please have your vehicle serviced at Sherman and you will be happy to. More

Rating I had to take my vehicle in for 2 recalls. One was done and the other wasn't. It required a part. Now, I have to go back yet AGAIN! why wouldn't thi I had to take my vehicle in for 2 recalls. One was done and the other wasn't. It required a part. Now, I have to go back yet AGAIN! why wouldn't this part be preordered upon my arrival. After all, I did make an appointment. Also, my car was dropped off at about 8:30a and required some services. But... I was never contacted as to how my car status was going. Nor... that it wouldn't be ready until next day. Why? More

Review of dealer: Sherman Dodge. My family purchased my ‘94 Jeep there under another name and have followed them. Lester was my write up guy. Very nice/knowledgeable. Am waiting on a My family purchased my ‘94 Jeep there under another name and have followed them. Lester was my write up guy. Very nice/knowledgeable. Am waiting on a part/card to complete things. My truck is elderly so it needs extra parts not in stock. Am aware. You don’t allow me to not say if I’d rather not answer a question More

Great, friendly service as always! Again, I'd like to commend Bill Kollar for his being a great employee. I always know I'm getting the best and most knowledgeable service and advice Again, I'd like to commend Bill Kollar for his being a great employee. I always know I'm getting the best and most knowledgeable service and advice from him. I also feel the mechanics are giving me the best service for my car, as well. More

Lester took good care of me. Lester took good care of me, and gave me all the information necessary for me to make my decisions to go ahead with the service. Lester took good care of me, and gave me all the information necessary for me to make my decisions to go ahead with the service. More

Always great service The battery in my Jeep Patriot died in a mall parking lot on a Sunday afternoon. I had a tow driver tow it to Sherman for diagnosis and repair the fol The battery in my Jeep Patriot died in a mall parking lot on a Sunday afternoon. I had a tow driver tow it to Sherman for diagnosis and repair the following day. Promptly at 7am when they opened I got a text from Christopher who confirmed they had my Jeep and would diagnose it and follow up. In less than an hour I got a call to confirm what the issue was and I asked if an oil change could also be done. 40 minutes later I got another call confirming what was needed and to ask my permission to do the repair. Two hours later I got a text that everything was complete and my Jeep was ready for pick up. The whole experience was smooth and the service was highly professional. I’ve brought my Jeep to Sherman for regular oil changes since we moved to the area over a year ago and I’ve always been completely impressed by the friendliness and professionalism of everyone there. More

Inconvenienced My vehicle was in the service department for 2 weeks waiting on a part that was on national back order with no type of rental or loaner vehicle provid My vehicle was in the service department for 2 weeks waiting on a part that was on national back order with no type of rental or loaner vehicle provided by the dear, my vehicles also went in with front end noises in the suspension. I was told that it was fixed, once I got my vehicle back the noises was still there, you would think if a technician does work to a vehicle he would double check to make sure that the work that he has done was efficient before the vehicle is given back to a customer, and that it's in working mechanical order not the same way that it came in. This is not the first time I've taken my vehicle to Sherman Dodge and it sat for 2 weeks when the mechanics were on strike, and I had to rent a vehicle and pay the total cost out of pocket. At that time I had my vehicle towed from Sherman Dodge to Fields Dodge Jeep Chrysler dealer so that they could do the work for me. More