Sherman Dodge Chrysler Jeep RAM - Service Center

Worst service!!!!! CAREFULL!!! That's the worst dealer and service !!!!! I had so much problems with this dealer .Car is never been fix correct and never on time !!!!!! Never go the That's the worst dealer and service !!!!! I had so much problems with this dealer .Car is never been fix correct and never on time !!!!!! Never go there !!!!! More

BA BAD SERVICE 1 star because there's not an option to leave 0 stars! They promise you the world when you purchase the vehicle, the problem is the service after the 1 star because there's not an option to leave 0 stars! They promise you the world when you purchase the vehicle, the problem is the service after the purchase, ohh wait , there was no service Just terrible, I made an appointment, dropped off my promaster 730 am said it will be done by end of day, by 7 pm no one has called me so i called them, 5 people 3 messages no one was able to tell me any thing about the van. By 830 pm i was at the counter to find out what is happening. Well it turns out no one has even looked at it. WOW, this is a cargo van used for business not pleasure rides, every day van sits we loose money.Got the van and left. Shame on you sherman dodge shame shame, i will never ever buy anything from you guys and i will make sure no one that i know will either I hope every one reads this because im not the only one More

STAY AWAY Stay away form SHERMAN and stay away from CHRYSLER! I purchased a new 2014 Jeep Grand Cherokee Limited from Sherman in October 2013. After the fir Stay away form SHERMAN and stay away from CHRYSLER! I purchased a new 2014 Jeep Grand Cherokee Limited from Sherman in October 2013. After the first three months of owning the car things took a turn for the worse. I have owned my car for less than one year and it has fewer than 8,000 miles on it and it has been in the repair show between 8-9 times. It has had the transmission "updated" several times, the radio replaced, the rear hatch replaced, there is a constant vibration noise from behind the dashboard, I have never experienced such poor quality control in a new vehicle ever. To make things worse, Sherman's service department makes each trip in for service that much worse. Each time I am in I have to fight to get a rental car despite them often having to keep my car over night. They act as if I am inconveniencing them yet I am the one missing work to bring my brand new car in for service driving an hour each way. Several times I have had to bring the car in after making an apointmenet telling them whats wrong for them to look at the problem and say, "oh we dont have the parts, you will have to bring it back", requiring another trip to their wonderful service department. When I had the car in the have the reach latch replaced, as it broke and would not close (yes I had to use clothesline wire to tie my latch down for over a week because Sherman could not fix it and then had to order parts for it twice). Then I got a phone call that my vehicle was ready to be picked up and if I didnt picked it up that day I would be charged for the rental car the next day. So I head up to Sherman that evening to pick up my car and it they try to give it back to me with the plastic inside of the rear hatch hanging loose, the flashlight in the rear hatch area and its housing pulled out with the wires exposed, and dirty paper towels thrown in my rear hatch!!! Who turns over a car that has just been serviced to a customer like this, SHERMAN DODGE does!! Despite my repeated attempts to remedy the situation with management and Chrysler Corporate I find myself stuck with the same terrible vehicle which I am sure will continue to give me problems the longer I own it. They only solutions Sherman has offered is for me to come out of pocket even more money and buy a new car, what scammers!! More

Service dept so incompetent doing their job. Take appointment for service but no parts available when I get there for the appointment day. It was mentioned a dept so incompetent doing their job. Take appointment for service but no parts available when I get there for the appointment day. It was mentioned at time of appointment what need to be done Shouldn't they have parts available before customers get there. Instead I wasted my time to get there and told to come back some other time. It just show how unorganized they are of take care their business. More

This is the worst dealership ever. We had bought a car with the promise of having the paint job on the bumper fixed. We were promised a free rental car. They tried to pass off a horrible paint job on us a with the promise of having the paint job on the bumper fixed. We were promised a free rental car. They tried to pass off a horrible paint job on us and act like they were rushed and that's why the paint job was bad. We ended up bringing it back and not only did they not do it correctly but they charged us 100 as well on top of having to pay for a rental a second time. Stay away from this dealership. THEY ARE THE WORST. I will never buy another vehicle from them. We will definitely be going to another dealership when we buy a second Jeep in the fall. More

The service person I worked with was very courteous and friendly. The thing I liked the most was he listened to what I had to say about the problem. I think that helped for a speedy repair. I purchased friendly. The thing I liked the most was he listened to what I had to say about the problem. I think that helped for a speedy repair. I purchased five autos from Sherman and the total experience has always been great. More

My car was having trouble starting so I went in for a service call without an appointment. They were extremely busy but they did not rush me and fit me in.They explained everything they were going to ch service call without an appointment. They were extremely busy but they did not rush me and fit me in.They explained everything they were going to check and assured me that they call would call me with price and ask before performing any work. They did everything they said and I felt they cared about my car and business. my experience was positive and I will definately be back. I felt the pricing was appropriate for the work required. More