Sherrell Chevrolet

I wouldn't take my wheelbarrow there they wouldn't be able to fix it for lack of no check engine light. They totally missed diagnosed my pickup 3 times, had it for a week without looking at it. I had to able to fix it for lack of no check engine light. They totally missed diagnosed my pickup 3 times, had it for a week without looking at it. I had to take a half of a day of work off to ride with the so called mechanic and tell him do drive it down the interstate so it would duplicate the problem. He could not find the interstate. I told them numerous times it won't duplicate the problem in town only on interstate. They got mad at me when I told them they can't fix it because their are no codes or check engine lights. I got sick of arguing with the idiots and took it to Roger's GMC and had it fixed. Brought back the recipe to show them how stupid they really are and said I want my missed diagnosis fee back but they weren't interested got fed up with arguing with the idiot manager and left. Called g.m. corp. and left a complaint. The place really should be shut down. More

Disappointing Extremely poor customer service and integrity. I had my Chevy Malibu diagnosed(which I had to pay for) for a noise coming out my engine back in Decemb Extremely poor customer service and integrity. I had my Chevy Malibu diagnosed(which I had to pay for) for a noise coming out my engine back in December 2018. They stated that the noise was my belt tensioner so I decided to replace it on my own rather than having the dealership "repair" it. After I replace the tensioner (at my own expense and time) the same noise persisted. I went back to the Sherrell and very politely asked for a solution to the problem since I had already invested enough money and the service of diagnosing my car was NOT CORRECT. Not only was the service representative negligent about providing me with a fair solution, but the main manager didn't give me an apology for the wrong diagnostic. he didn't offer/ want to refund my money rather he was heavily pointing out that I leave my car so they can re-diagnosed it for free but at no point in time I was going to get a refund for my original diagnostics. This is extremely frustrating to me, the consumer, has to deal with an ongoing car liability (it was not the first time a Chevy dealer misdiagnosed my car for the same noise and this is the reason I went to Sherrell) situation that no Chevy dealer has been able to resolve. There are many perceptions and variables that one can argue about in this case, but the bottom line is that there are consumer regulations for a reason, https://www.consumerprotection.govt.nz/guidance-for-businesses/complying-with-consumer-laws/obligations-under-the-consumer-guarantees-act/, and doing the right thing may not cost much. More