Sherrell Chevrolet

THE WORST TEST DRIVE EXPERIENCE OF MY LIFE My experience with Sherrell Chevrolet was a masterclass in bait-and-switch tactics, operational disorganization, and unacceptable customer service. The Facts & Ti with Sherrell Chevrolet was a masterclass in bait-and-switch tactics, operational disorganization, and unacceptable customer service. The Facts & Timeline: • The Setup: On Saturday, Aug 22, I spoke with Jeff regarding a white 2024 GMC Yukon SLT. He noted he would be off Monday but promised to brief a manager. On Sunday, I officially booked a 3:00 PM Monday test drive for that exact Yukon SLT through their system, which was confirmed via email. Unfortunately this system will not let me paste the confirmation from Sherrell stating the test drive was at 3pm on Monday with the 2024 Yukon SLT. • The Explicit Confirmation: On Monday at 11:58 AM, sales manager Mike called to confirm our 3:00 PM appointment. I reiterated we were coming for the white Yukon. Mike explicitly promised the vehicle would be cleaned, prepped, and staged for our arrival. • The Bait-and-Switch: We arrived promptly at 3:00 PM. No vehicle was staged. After meeting Mike, our assigned salesman, Sam, pulled around a black Denali and took our IDs. When I immediately clarified that we were here for the white SLT—not a Denali—the staff seemed completely confused. • Broken Promises & Omissions: After a staff huddle, they finally brought around the white SLT. Despite Mike’s explicit promise three hours prior, the vehicle was visibly filthy and completely unprepped. Furthermore, the online listing failed to disclose that the vehicle had an aftermarket lift. • Unprofessional & Distracted Test Drive: During the drive, Sam kept his head buried in his phone the entire time, ignoring our questions regarding the non-functioning navigation screen. When my wife hit a standard pothole on a narrow rural road, Sam—startled from looking at his phone—abruptly demanded she pull over, stating, "I don't feel safe with your driving." I was never offered an opportunity to drive. • Unsafe Conduct: Sam took the wheel, refused to speak, and drove for roughly 15–20 seconds without putting on his seatbelt. Upon pulling back onto the lot, he immediately exited the vehicle and walked inside without saying a single word. • Ignored Follow-Ups: I left two physical notes on Mike’s desk requesting an immediate conversation and called the dealership twice later that afternoon (being told both times I would receive a callback within 10–15 minutes). No one called. • Management Follow-Up: o Mike (Sales Manager) finally called at 7:54 PM. He claimed Sam reported my wife "almost hit a pole" (completely false—it was a pothole that pulled the steering wheel on an unmarked rural road while Sam was looking at his phone). Mike openly admitted the vehicle had not been detailed or inspected for delivery, despite being actively marketed online. o Tyler (General Sales Manager) called the following morning. He acknowledged the severe operational breakdown, took responsibility, and admitted that Sam was "already on thin ice"—begging the question of why an at-risk, distracted salesperson was assigned to handle a pre-confirmed customer appointment. The Bottom Line: While the facts are presented above, my opinion follows: While I acknowledge that Mike and Tyler called after the fact, the breakdown in basic operations was staggering. Marketing unprepared inventory, pulling the wrong vehicle, assigning an at-risk salesperson who stayed buried in his phone, and manufacturing a false excuse after being startled created an adversarial, three-hour waste of time. If you value transparency, road safety, and professional customer service, look elsewhere. More

I wouldn't take my wheelbarrow there they wouldn't be able to fix it for lack of no check engine light. They totally missed diagnosed my pickup 3 times, had it for a week without looking at it. I had to able to fix it for lack of no check engine light. They totally missed diagnosed my pickup 3 times, had it for a week without looking at it. I had to take a half of a day of work off to ride with the so called mechanic and tell him do drive it down the interstate so it would duplicate the problem. He could not find the interstate. I told them numerous times it won't duplicate the problem in town only on interstate. They got mad at me when I told them they can't fix it because their are no codes or check engine lights. I got sick of arguing with the idiots and took it to Roger's GMC and had it fixed. Brought back the recipe to show them how stupid they really are and said I want my missed diagnosis fee back but they weren't interested got fed up with arguing with the idiot manager and left. Called g.m. corp. and left a complaint. The place really should be shut down. More

Disappointing Extremely poor customer service and integrity. I had my Chevy Malibu diagnosed(which I had to pay for) for a noise coming out my engine back in Decemb Extremely poor customer service and integrity. I had my Chevy Malibu diagnosed(which I had to pay for) for a noise coming out my engine back in December 2018. They stated that the noise was my belt tensioner so I decided to replace it on my own rather than having the dealership "repair" it. After I replace the tensioner (at my own expense and time) the same noise persisted. I went back to the Sherrell and very politely asked for a solution to the problem since I had already invested enough money and the service of diagnosing my car was NOT CORRECT. Not only was the service representative negligent about providing me with a fair solution, but the main manager didn't give me an apology for the wrong diagnostic. he didn't offer/ want to refund my money rather he was heavily pointing out that I leave my car so they can re-diagnosed it for free but at no point in time I was going to get a refund for my original diagnostics. This is extremely frustrating to me, the consumer, has to deal with an ongoing car liability (it was not the first time a Chevy dealer misdiagnosed my car for the same noise and this is the reason I went to Sherrell) situation that no Chevy dealer has been able to resolve. There are many perceptions and variables that one can argue about in this case, but the bottom line is that there are consumer regulations for a reason, https://www.consumerprotection.govt.nz/guidance-for-businesses/complying-with-consumer-laws/obligations-under-the-consumer-guarantees-act/, and doing the right thing may not cost much. More