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Shields Chrysler Dodge Jeep RAM - Service Center

Rantoul, IL

4.7
315 Reviews

315 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center

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April 10, 2024

Absolutely wonderful people, from the sales, to parts, to service to finance and insurance, everyone was extremely nice, friendly, efficient, and welcoming. I have never had this happen at any dealership. More

by waspi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Shields Auto Center responded

This is amazing feedback! We are so happy that you are pleased with you experiences with us. Your review means a lot to us! Thank you for sharing and for allowing us to serve you!

Apr 25, 2024 -

waspi responded

You are welcome. You deserve a very good rating on the feedback.

April 05, 2024

They greet you happily and quickly and took care of my car efficiently and I was out of there in 45 minutes More

by dlawyer
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Shields Auto Center responded

We are grateful for your review. Thank you for sharing with us.

April 04, 2024

I popped into town for a quick visit and needed an oil change while I was there. Dale Scudder was able to squeeze me in even though they were supper busy. I truly appreciate the quick and awesome service More

by toyo4by
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Shields Auto Center responded

It was our pleasure! Thank you for giving us the opportunity. We appreciate your business!

April 02, 2024

Shields Auto Center service department is efficient, thorough, and courteous and is a very good value More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Shields Auto Center responded

Thank you for the great review, Doug! We are so glad to hear this. Please see us if there is anything else that you need!

March 31, 2024

Service is always prompt and service staff are friendly and helpful. We will return for all our service needs and recommend Shields to our friends. More

by vjruss0718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Nigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Shields Auto Center responded

Thank you so much for recommending us! We are glad that you have had great experiences with our service department. We appreciate your business and are happy to help you anytime!

March 23, 2024

Dealership was very thorough and courteous from the owner, salesman, business manager to the service department. More

by lllindsay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shields Auto Center responded

Thank you for taking the time to share an excellent 5-star rating! We really appreciate the feedback. We look forward to serving you for many years to come!

March 22, 2024

Everyone is friendly and treats you with kindness and respect! The waiting area is warm and has lots of refreshments. The other customers are friendly and welcoming because I live in a neighboring area. More

by feleciataborcity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shields Auto Center responded

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review really means a lot to us. Thank you for choosing Shields Auto Center. We look forward to serving you for many years to come!

March 19, 2024

Ask the service department to check your stuff thoroughly. Or you have to take back. More

by mzvickie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shields Auto Center responded

We appreciate your feedback and honest review. We apologize for any inconvenience that we may have caused. Thank you for being so understanding and allowing us to make things right. If you have any other suggestions or concerns, please contact our Service Manager, Dale Scudder at your convenience. Thank you!

March 16, 2024

Great service, great manager, great salesman , great finance, Rick has a great staff and support More

by Alec711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shields Auto Center responded

Thank you for your kind words! Our staff works hard to provide a great experience, and we are glad that they did just that!

Mar 26, 2024 -

Alec711 responded

Thank you !! And recommended to several friends who are interested in bronco. Well done To all.

March 08, 2024

Still waiting on a call back from Greg or Rick Whole experience was very frustrating More

by jabb9703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lackey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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