Back

Shields Chrysler Dodge Jeep RAM - Service Center

Rantoul, IL

4.7
184 Reviews

184 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center

Sort by
September 25, 2022

Dale and William are the only reason I come to shields. Great service, trustworthy and kind team. More

by ohendershot
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
September 24, 2022

I was greeted after walking in and was not kept waiting. Everyone I encountered was friendly and helpful. I did not have to wait a long time for my car to be serviced and I could move on with my day. I f More

by jimandpam49
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2022

Since may I’ve been waiting for a recall on my mustang . I brought my car to shields 3 time I keep contacting them and nothing got done I missed work because I was promised a rental and that was a lie I wil More

by CINDYSKITTENS
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dale Scudder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2022

Excellent service. . . Answered all my questions patiently and completely. . . Easy accessibility. . . Timely. . . Concerned service needs were cared for. . . More

by charles.pierce
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2022

The Shield’s team was awesome in caring for our vehicle. They were also wonderful in caring for us while we waited. Thank you More

by m.bjornbak
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

As in past service was done in a timely manner. The service department is always friendly and professional. Also the clerk in finance is a very nice young lady. More

by h.taylor
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2022

I received excellent and courteous Service as always! I never have any surprises when I take my vehicle there to be serviced and I appreciate that! More

by harleywillie62@yahoo.com
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2022

Parts department was great but when I got to the service department. That’s when I started to get disappointed. Dropped my car off the morning of my appointment and left it. It was supposed to be done that More

by ics8891
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2022

Friendly and personable. Service was great. In and out in no time. Went over all that was checked on my van. More

by gemini52250
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2022

I went in for an oil change. The staff was friendly. The service was quick. I don't wait very long More

by deerad25
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...
1 - 10 of 184 results