Shingle Springs Subaru

Shingle Springs Subaru is a fantastic dealership to work with, straight forward and not pushy. with, straight forward and not pushy. More

Want to make the client happy, follow up never try to talk you in to work that is not needed talk you in to work that is not needed More

Kevin Powell is an awesome person to work with! He is honest, has good character, friendly, helpful and polite. He is transparent which I really appreciated! I would definitely highly recommend him He is honest, has good character, friendly, helpful and polite. He is transparent which I really appreciated! I would definitely highly recommend him and also this Subaru dealership! I almost got ripped off at another Subaru dealership! Kevin has helped many of my friends too! Thank you for all your help/guidance Kevin! More

There is a whole lot more to this story but not enough room here. This dealership said that the transmission in my 2021 Outback was failing (at under 15,000 miles,) and that they would have the transmiss room here. This dealership said that the transmission in my 2021 Outback was failing (at under 15,000 miles,) and that they would have the transmission that week and it would be done by the end of the week. Jump forward 3 days and they call me saying that Subaru of America wants to send their own tech out to make sure that it is failing since it is over a $10,000 job. The SOA tech comes out and floors my car down the road and back once (I have dashcam footage of the entire time it was in the shop) and says no it's not failing I think it’s a boost issue. Then the tech calls back the next day and says it's not a boost issue, that’s how it's supposed to be, the car is fine. I raised xxxx, as far as I’m concerned this is a safety issue, they said the transmission is failing and now were going to let a potentially unsafe car leave their. I will admit I was and am still upset so I rattled the dealers and SOA’s cage. Now probably 6 months go by, and the car is having other issues. I take it back to the dealership to address those issues and get a rental car. Now I should point out this rental car is hammered, dents and nicks everywhere, bumper hanging, every single rim scratched, stuff like that. My wife just had this rental from them 3 days previously and noticed and pointed out all the damages then so when I picked it up, I pointed out that the car was damaged again and wanted to make sure the paperwork was notated. The kid pointed to some little x’s on the image of the car on the paperwork and said that it was notated that there were damages. Now it is my fault I didn’t take pics of the car when I picked it up, but my dad had just been admitted to the hospital that day and was in critical condition, so I had other things on my mind at that moment. I really didn’t expect this dealership to lie about the condition of the car and falsely accuse me of something I didn’t do. I left the dealership at 4:23PM Wednesday, Feb 16th, and drove from the dealership to the grocery store and then to my house totaling 28.9 miles. The next day I called the dealership and informed them what was going on with the rental, they asked me to bring it back when I could. I went from my house to a customer’s and then to town to get some lunch and back home totaling another 38.7 miles. I was busy with work that day so I couldn’t bring it back till the next day. Then the next morning Friday the 18th I brought the car back driving straight from my house to the dealership totaling another 19.4 miles (I have google maps data that can prove all this.) They didn’t look over the car, didn’t say anything, just checked me out like normal. So, I drove the car 87 miles total and had it for less than 48 hours. The next week Feb, 23rd I get a call from the dealership on the day I am moving my dad in on hospice, and they are trying to tell me that I damaged their car, and they are going to put a claim on my insurance. I explained to them that I didn’t do anything to it and my wife had the car 3 days previous with all the same damages. I went rounds with the desk people and ended up getting the owner of the dealership (Bryan in case anyone was wondering) who had an attitude and promptly told me they have pictures of how the car was when I got it and that the damages weren’t there. I explained that was impossible considering that my wife had the car 3 days previous, and the damages were there and that if he touched my insurance, I would see him in court because I hadn’t done anything to his car. He got all upset and told me he would fix his own f’ing car and to stay away from his dealership that he wouldn’t be completing my warranty repair work. I have filed a report to the CDI for the fraudulent insurance claim and will be following up with a BBB, and Bureau of Automotive Repair complaint. I 100% will get a lawyer and go after them if they continue and we will never own a Subaru again either way. More