Shore Toyota

Bad customer service I am writing to inform you of the unacceptably poor customer service I received during my 30,000 mile service appointment earlier today. Firstly, my c I am writing to inform you of the unacceptably poor customer service I received during my 30,000 mile service appointment earlier today. Firstly, my car appeared to be fully serviced for several minutes yet stood parked outside the service facility while I continued to wait. Eventually, I discovered my parked car outside the facility and tried to talk with my service representative, Jamie Camilli, who was not at her desk and apparently no one knew where to find her. Secondly, when I finally got confirmation that my car was in fact serviced, the "time ready" on the invoice form was deliberately altered to reflect a lesser amount of wait time. All told, I was forced to wait a ridiculous ninety minutes for a simple oil change. I am appalled and highly disappointed with this service appointment and I suggest your service personnel undergo much needed customer service evaluations. If my 40,000 oil service goes as this one did, I will be compelled to sell my car immediately and wash my hands clear of your pitiful service employees. More

Scion 10,000 mile service I've been dealing with Shore Toyota for over 15 years and I wouldn't go to any other dealership. The entire staff always greet you with a pleasant smi I've been dealing with Shore Toyota for over 15 years and I wouldn't go to any other dealership. The entire staff always greet you with a pleasant smile not matter what time of day you arrive. My special thanks to Robert Fredericks and Larry Solomon excellent and quick service as always. More

Excellent Service Dave is friendly & courteous. He explains the things to be done in a way that I could understand. The time frame given for the car to be picked up was Dave is friendly & courteous. He explains the things to be done in a way that I could understand. The time frame given for the car to be picked up was reasonable. More

Shows how one person can represent an entire company. Service Department representative, Chris Bounds goes out of his way every time. I continue to use Shore Toyota Service Dept. because of his attention Service Department representative, Chris Bounds goes out of his way every time. I continue to use Shore Toyota Service Dept. because of his attention to detail. More

We purchased our truck Thank you, James, for helping us get the perfect truck. We went to several dealerships and could not find what we wanted. When we walked into your d Thank you, James, for helping us get the perfect truck. We went to several dealerships and could not find what we wanted. When we walked into your dealership, our truck was right there. Thank you for your professional approach and for making it all come together. More

Excellent Bob was very helpful with information about my truck, I am very happy with the service provided. I have already recommended dealer to others.!!! the Bob was very helpful with information about my truck, I am very happy with the service provided. I have already recommended dealer to others.!!! the end More

Bob F. always make sure that I have a great experience with Very good. My service specialist was excellent I believe his name is Bob federicks. In all of my trips for service I have uniformly been treated well Very good. My service specialist was excellent I believe his name is Bob federicks. In all of my trips for service I have uniformly been treated well. The hybrid Camry is a very good car. But at this time please do not try to call me to sell me another one. While I love your service department your sales department is a whole other operation that I have never enjoyed dealing with. But don't bother to call me to find out why! More

Professional and friendly Everyone was knowledgeable and friendly. Our sale people listened to our needs and wants and helped us find the best vehicle possible for our family. Everyone was knowledgeable and friendly. Our sale people listened to our needs and wants and helped us find the best vehicle possible for our family. More

Time for brakes My 06 highlander was making a funny noise found out it needed brakes had it done great job in a great time still was making some noise was told to bri My 06 highlander was making a funny noise found out it needed brakes had it done great job in a great time still was making some noise was told to bring the car back it was rusty back brakes was not charged for this service. More

Attentive Service Representative Lori Reynolds always helps me when I have to service my RAV4. She is pleasant and informative. Lori listens to my concerns and give me options. Whi Lori Reynolds always helps me when I have to service my RAV4. She is pleasant and informative. Lori listens to my concerns and give me options. While I am waiting, she will keep me posted on the progress of my car. I appreciate her attentiveness whenever I have service appointments. More