Shore Toyota

Great customer service! Everything went well except what was told to me online was different when I went in person. Nice friendly people. Service was precise and easy. Everything went well except what was told to me online was different when I went in person. Nice friendly people. Service was precise and easy. More

Long for routine service Good work just a little long for routine vehicle service. The service area was very busy but if you make a appointment this service should not take 2 Good work just a little long for routine vehicle service. The service area was very busy but if you make a appointment this service should not take 2 hrs. More

Not so pleased This time I was not pleased with the service. I usually get in and out of the dealership pretty quickly. I dropped my car off at 7:30 am and it wasn' This time I was not pleased with the service. I usually get in and out of the dealership pretty quickly. I dropped my car off at 7:30 am and it wasn't ready until after 5 pm. I called several times to get an estimated time when my car would be ready and I felt I was given the run around. I was trying to setup my transportation ride back to the dealership to pick up my vehicle and I couldn't coordinate with a friend to bring me back because I didn't have a time to pickup my vehicle. I asked for the dealership courtesy shuttle to pick me up. The creepy shuttle guy did arrive quickly to pick me up but he proceeded to interrogate me with a thousand questions. I know people usually try to make small talk but he questioned: "How did I get to Toyota dealership today?, Where do you work?, Who took me to work?, Who was picking me up after work?, Who was bringing me back to the dealership, What type of car do I have?" etc... The rapid fire questions was a little too much and none of his business. More

They are the best. Honest and dependable. I have 2 older Toyotas. They understand my budget and always work with me. No one else works on my cars other than Shore Toyota. I have 2 older Toyotas. They understand my budget and always work with me. No one else works on my cars other than Shore Toyota. More

customer satisfaction Was told approximate time for service would be an hour.Tina informed me twice that my car was being worked on and that it would be done soon. Which wa Was told approximate time for service would be an hour.Tina informed me twice that my car was being worked on and that it would be done soon. Which was one hour exactly.She went over all that was done and also had the car washed.Which I thought was nice. And explained my next service wouldn't be till May because I don't drive that much. Top notch service. More

Shore Toyota The service manager is always pleasant and helpful. He answers my questions honestly and is responsive to our service needs. I trust that my car wil The service manager is always pleasant and helpful. He answers my questions honestly and is responsive to our service needs. I trust that my car will be maintained in top condition. More

Terrific Toyota Team We enjoyed the fact that Shore Toyota employees would take the extra time to verify the small details. After calling to verify a vehicle listed on the We enjoyed the fact that Shore Toyota employees would take the extra time to verify the small details. After calling to verify a vehicle listed on the internet was still available, the customer representative took the time and effort to physically walk the lot to determine its availability. We also appreciated after making an appointment for a test drive and upon arriving to Shore Toyota, we were immediately greeted by their sales team inquiring if we needed assistance. Our salesman took the time to discuss all of the options on our vehicle and describe the Shore Toyota philosophy on customer service. More

" Quick Friendly Service " My truck was in for the 10,000 Mile service, Jesse Zanichelli is the service manager that I talked to, She explained what was going to be don, She was My truck was in for the 10,000 Mile service, Jesse Zanichelli is the service manager that I talked to, She explained what was going to be don, She was pleasant and friendly, and your service department was efficient. More

Quick Service Great service from Bob. He explain things in a way that I could understand. Very friendly and my car was finished right at the time he scheduled it Great service from Bob. He explain things in a way that I could understand. Very friendly and my car was finished right at the time he scheduled it to be done. More

5K Maintenance - 2017 Highlander One of the best things about Shore Toyota’s Service Department is that they value the time of the customer. When I arrived for my scheduled service, t One of the best things about Shore Toyota’s Service Department is that they value the time of the customer. When I arrived for my scheduled service, they let me know that they were busy but would complete my work as soon as they could. Even then, they got me in and out in about 45 minutes AND washed my car before returning it to me. Awesome. More