Shore Toyota

Happy with service provided but disappointed with outcome I was very satisfied with the service I received and with the service adviser, Samantha. However, I was MOST unhappy with the fact that my coupon for I was very satisfied with the service I received and with the service adviser, Samantha. However, I was MOST unhappy with the fact that my coupon for a free oil change was NOT accepted because “the dealership has changed hands and the new owner is not honoring anything from the previous owner.” That is not right! I had a less than smooth buying experience 2 1/2 years ago at Shore and I negotiated two oil changes because of the significant inconvenience I suffered at the time. This issue has soured me on this dealer for my next buy. I was the innocent victim in both cases. Shore Toyota lost a customer over a $30 coupon. Smart? I think not! More

Matt and Bob Da' Best Welll....I've been Loyal through many years, thru Crashes, Blow ups {LOL}, still trying to figure that one out...haaa....but through it All Shore Toyo Welll....I've been Loyal through many years, thru Crashes, Blow ups {LOL}, still trying to figure that one out...haaa....but through it All Shore Toyota has been Stellar....especially to Matt and Bob in Service whom had to deal with my wrath more than once....Always PERFECT those 2, couldn't ask for any better. But two places no one ever wants to go to is Car Service or the Dentist, Shore Toyota will do their Best to make it Quick and Bearable for ya....Again Thank You Matt and Bob for all you do for me and a Shout Out to Tyler in Sales....noting less than Spectacular.....and those are Rare in Sales....give him a Raise, and Matt and Bob too while your throwing $$$ around...lol.... More

Recall on passenger airbag.. The process to get my loaner vehicle was horrible. After dropping off my vehicle , waited over an hour to be picked up and driven to an old shack to p The process to get my loaner vehicle was horrible. After dropping off my vehicle , waited over an hour to be picked up and driven to an old shack to pickup an older used loaner vehicle-terrible. Me vehicle was supposed to be cleaned and washed after service- not done.. More

Dependable Great. People make a difference samNathan is a joy to deal with keep her she’s great My car was cleaned and ready when promised Great. People make a difference samNathan is a joy to deal with keep her she’s great My car was cleaned and ready when promised More

great service from a competent, caring staff I needed new brakes and my service adviser, Ryan (I don't remember his last name), went above and beyond to see that they were done in a timely manner I needed new brakes and my service adviser, Ryan (I don't remember his last name), went above and beyond to see that they were done in a timely manner. I drive 45 minutes up from Cape May County and have to wait for my service, so he made sure my wait was as short as possible. He also explained exactly why I needed new brakes and then what would be done. I am very impressed with the high level of customer appreciation he showed! Two thumbs up for him!! More

Will Shore Toyota sell non-Toyota parts for your new Toyota? I bought a new Toyota vehicle at Shore Toyota a few months ago. The transaction went pretty smoothly and I was OK with every thing until I wanted to I bought a new Toyota vehicle at Shore Toyota a few months ago. The transaction went pretty smoothly and I was OK with every thing until I wanted to buy a Toyota Extended Service Agreement. I keep my vehicles a long time and feel better with the long term mechanical protection. Guess what, they tried to sell me a Non-Toyota agreement! I asked about the real thing and, I couldn't believe what they said. We don’t have any information on those! We only sell this No Name One! Here is my take on this. If a dealer will try to sell a fake service contract they will also sell you fake parts for your vehicle! I only want genuine parts for my vehicle, period. Don‘t want any cheap fake oil filters, cheap windshield wiper blades, cheap non fitting body panels, or anything not made by Toyota. So Beware, there is some dishonesty here. Make up your own mind, I’ve made up mine! More

Excellent oil change and service from the service dept This dealership is now under new ownership, they are making huge changes management and under going a full renovation. I had a negative experience wit This dealership is now under new ownership, they are making huge changes management and under going a full renovation. I had a negative experience with the service area being under construction. The manager Jesse and my service rep went out of their way to correct the situation, apologized and explained to me the renovations was due to new owners that were doing a complete overhaul. They are also becoming more involved with the surrounding community. Looking forward to seeing the new changes. As always, I have no complaints with the service I receive on my truck and their prices are comparable to other service locations. Their oil changes are $30 less compared to what I was paying. I rather use Toyota parts then generic with no warranty. More

Nightmare If I could give zero stars I would. I had a lease contract with Toyota, told financing was approved, the name of the bank and paid $ 2,000 than covere If I could give zero stars I would. I had a lease contract with Toyota, told financing was approved, the name of the bank and paid $ 2,000 than covered my first months payment etc. all of which is included in a written signed contract. This has been a nightmare. Toyota took the vehicle back while I was at work (one month later), refuses to give back the $2000 I paid. I had to pay for a rental costing me over $1300 plus try to save more money for a down payment to purchase another car, all of my belongings that were inside the car, I missed out on many great offers other dealerships were having as the year ended etc. All I can say is buyer beware!!! More

Loaded with hidden costs and fiscal errors in favor of the . I would never go back, I bought many cars over the years but Shore was the worst. Think twice. Loaded with hidden fees and ,financial mistakes in ther I would never go back, I bought many cars over the years but Shore was the worst. Think twice. Loaded with hidden fees and ,financial mistakes in there favor. More

Overcharged on MRSP I paid with cash, was quoted prices that we were happy with, shook on the deal, and then before signing the final contracts, found we got overcharged I paid with cash, was quoted prices that we were happy with, shook on the deal, and then before signing the final contracts, found we got overcharged on theManufacturer’s STICKER PRICE (MSRP) by $400. I expect to pay less than MSRP, not MORE, especially when paying cash. We’ve owned only Toyotas for decades. No more! Sticker was $23,615. Charged $24010. (Had nothing added). Tradein was $7000. Factory rebate was $1500. Yet I had to pay $17,336.75 cash for a 2019 Toyota Corolla. Not much of a deal... More