Shore Toyota

Lori happens to be my service representative for my 2007 Rav4. She always goes out of her way to help and answer any questions I might have. She keeps me updated on the progress of the work being performe Rav4. She always goes out of her way to help and answer any questions I might have. She keeps me updated on the progress of the work being performed. If parts or accessories are needed or ordered she always follows up with phone calls to remind me they're in. She makes my follow-up appintments in advance and then am reminded on computer before the scheduled date so that I can reschedule if necessary. She always makes my visit a pleasant experience.Lori is a great asset to Shore Toyota and I would have no problem recommending them to family and friends. More

I made an appointment the other day for service on my 2001 Toyota Rav-4. I took my car into Shore Toyota today (Thursday January 5, 2011. The reason for the service was to repair a recall on the computer 2001 Toyota Rav-4. I took my car into Shore Toyota today (Thursday January 5, 2011. The reason for the service was to repair a recall on the computer. Lori at the service desk waas very friendly and helpful. When my car when was completed, Lori was explaining what the mechanics did. She did ask me if I wanted to schedule another appoinment for routine service. I declined the offer, but told Lori, I may call at a later date to schedule service. Lori is an excellent customer service agent. More

Shore Toyota needs to focus on managing a customers expectations on waiting for service. For example, if a 5K service for a certain model on the average takes 1.5 hours there should be some feedback to expectations on waiting for service. For example, if a 5K service for a certain model on the average takes 1.5 hours there should be some feedback to the customer that is the average. My 5K took 3 hours which was NOT my expectation. Also, as I arrived at 0940 for a 0945 appointment the info written on the work sheet was 9:58a., seems to be a little off. My understanding is that the company has detailed information about how long on the average a certain work order will be in the shop. This needs to be conveyed to the customer. Also, there could be in "real time" the average wait time posted in the waiting room. The last time I was there, before this one on 5 Jan, I waited over 10 minutes for the gentleman to get off the phone, however if it rang he answered it immediately. He was as he said "talking with a friend". That is vs a customer? Glad to talk with an Executive if requested. Also it is not the fault of the employee. They are welcome to contact me at 609 384 4170. More

I made an appointment on the internet with Shore Toyota, and was able to be taken and confirmed on the internet the same afternoon, which i thought was outstanding. When I got there my service agent was out and was able to be taken and confirmed on the internet the same afternoon, which i thought was outstanding. When I got there my service agent was out to lunch, and Lori Reynolds took it upon herself to assist me. She told me exactly what was being done to my Venza. While my car was in service, I asked Lori that after the car was returned, could she possibly help me with setting up the bluetooth. With no hesitation she absolutely agreed to walk me through the process. I knew that she was busy, and might not be able to do it, but she stopped everything and did an outstanding job. Her committment to the customer and Shore Toyota was the best service experience that i have ever had. I also told the service manager that if she does not get a pay raise, i will personally hire her. Keep up the good work. On another note, when I purchased the car last August, my salesman, Kori could not have been better. He was very professional and knew his product. Thank You... Stephen Chase 239-910-7055 luba3518@yahoo.com More

Thanks for servicing my vehicle,I feel it is a quality product you people are providing,Millard has always been topnotch from the first time I delt with him... Soom helpful critisim.....2 hours for oil product you people are providing,Millard has always been topnotch from the first time I delt with him... Soom helpful critisim.....2 hours for oil change...seems that could be improved upon...!! I had a sceduled appointment....! it still took 2 hours....the wheel alignment was completed after the 2 hour wait....The car is driving better,no drifting all over the road...!! I thought it was long getting service when you folks were on Fire RD... Overall it is better than most facility's... certainly could be and overall 5 Thankyou William R. Hopf More

All the employees at this dealership have been more than pleasant and helpful. Lori in the service department has always gone out of her way to be helpful. Larry in the sales department always takes time t pleasant and helpful. Lori in the service department has always gone out of her way to be helpful. Larry in the sales department always takes time to stop and greet myself and my wife when we are at the agency. More

Service department always goes above and beyond to accommodate my schedule (or lack of one). Always convenient appointments, never have to come back for the same issue, and done on time. Friendliest p accommodate my schedule (or lack of one). Always convenient appointments, never have to come back for the same issue, and done on time. Friendliest people I've found in this area, in any business. Shore's service center treated me so well with my old truck (and I was from out of state at the time), I bought my new truck from them. Their sales department made it too good a deal to pass up. Can't go wrong here. More

Very customer oriented. Always courteous and friendly. Professional and knowledgeable about customer needs. I currently own two Toyoata and drive a toyota camry for a company car. All have been serviced Professional and knowledgeable about customer needs. I currently own two Toyoata and drive a toyota camry for a company car. All have been serviced by this dealer. My son also drives a toyota and has all his service work performed there. More

I have never owned a Toyota before now I own a Toyota and a Scion..I LOVE THIS DEALERSHIP AND ITS EMPLOYEES... I was always a Chevy person..NO MORE .. I WILL ALWAYS SHOP AT SHORE TOYOTA FROM NOW ON!!!!!Bob a a Scion..I LOVE THIS DEALERSHIP AND ITS EMPLOYEES... I was always a Chevy person..NO MORE .. I WILL ALWAYS SHOP AT SHORE TOYOTA FROM NOW ON!!!!!Bob and Larry were awesome. My son had his first accident and they made the experience much easier to handle as a customer and a parent...LOVE THEM!!!!!!!!! More

BOB ANDERSON IS OUTSTANDING IN HIS JOB. HE ALWAYS GETS MY CAR SERVICED PROMPTLY AND TREATS ME WITH THE GREATEST RESPECT. I HAVE LEARNED TO TRUST HIS RECOMMENDATIONS AND I BELIEVE THAT HE IS HONEST. I ALWA MY CAR SERVICED PROMPTLY AND TREATS ME WITH THE GREATEST RESPECT. I HAVE LEARNED TO TRUST HIS RECOMMENDATIONS AND I BELIEVE THAT HE IS HONEST. I ALWAYS LOOK FORWARD TO SEEING HIM WHEN I COME BACK TO THE DEALERSHIP TO HAVE MY CAR SERVICED. HE HAS BEEN MY SERVICE ADVISER FOR ALMOST FIVE YEARS. HE ALWAYS ARRANGES A SHUTTLE SERVICE FOR ME SO I CAN SPEND TIME AT A NEARBY SHOPPING MALL WHILE MY CAR IS SERVICED. HE WOULD, NO DOUBT, MAKE A FINE MANAGER WHEN THE OPPORTUNITY IS AVAILABLE. EDWARD CONVILLE More