Shore Toyota

MILLARD, MY SERVICE MANAGER, IS A TRUE REPRESENTTAIVE OF THE TOYOTA NAME. HE'S FRIENDLY, COURTEOUS, EFFICIENT, AND CARING. HE IS THE REASON MY GOOD RATINGS WERE, IN FACT, GOOD. THE CAR IS ALWAYS REPAIRED THE TOYOTA NAME. HE'S FRIENDLY, COURTEOUS, EFFICIENT, AND CARING. HE IS THE REASON MY GOOD RATINGS WERE, IN FACT, GOOD. THE CAR IS ALWAYS REPAIRED CORRECTLY AND ANY NEEDS i HAVE NOT HIGHLIGHTED ARE BROUGHT TO MY ATTENTION. MILLARD TELLS ME WHEN THINGS MUST BE REPAIRED AS OPPOSED THOSE ITEMS WHICH CAN WAIT. THAT, OF COURSE, SAVES ME BOTH TIME AND MONEY. I HAVE SEVERAL CAUTIONS. 1. OIL CHANGES TAKE MUCH LONGER THAN I WOULD HAVE EXPECTED. 2. ON ONE SPECIFIC INSTANCE I HAD REQUESTED THEIR SHUTTLE SERVICE. I WANTED TO GO HAVE LUNCH WHILE THEY REPAIRED MY VEHICLE. NO ONE EXCEPT MILLARD CARED THAT I WAS NEVER PICKED UP BY THE SHUTTLE. BY THE TIME HE CAUGHT ON TO THE FACT THAT I WAS STILL WAITING, THE REPAIRS WERE ALMOST DONE. 3. THE SERVICE MANAGERS WORK IN AN AREA THAT IS BOTH NON-CUSTOMER FRIENDLY AND NON-MANAGER FRIENDLY. CUSTOMERS HAVE TO CROSS INTO THE SERVICE ENTRY AREA TO ACCESS THE WAITING ROOM. IF THERE'S A LINE OF PEOPLE, IT EXTENDS INTO AN AREA MEANT FOR CARS. SERVICE MANAGERS WORK IN CRAMPED SPACES AMID A LOT OF NOISE, CAR AND PEOPLE TRAFFIC. tHE AREA NEEDS TO UPDATED AND MODERNIZED. WHY DO I LIKE THE DEALERSHIP. IT HAS EXCELLENT MECHANICS, A FRIENDLY GROUP OF PEOPLE, AND MILLARD. More

The members of this dealership, as a whole, have been nothing less than courteous and helpful. During my current visit for service, I spoke with numerous associates about possibly purchasing a new vehicl nothing less than courteous and helpful. During my current visit for service, I spoke with numerous associates about possibly purchasing a new vehicle. I was not pressured, only helped. A+++++++++ More

I purchased my 2011 Toyota Camry SE 4 cylinder from Toyota of Turnersville in April 2010. I visited Shore Toyota in Summer 2010 for service but heard the news that Lori took some time off. I refused to Toyota of Turnersville in April 2010. I visited Shore Toyota in Summer 2010 for service but heard the news that Lori took some time off. I refused to go back to Shore Toyota after that. I then began taking my car to Toyota of Turnersville and was unhappy with their work and they never washed my car and took the care that I wanted as Shore Toyota did. I visited Shore Toyota 12/30/10 for noises heard in my Camry and finally saw that Lori was back to work. Lori is phenominal with her work and always takes great care of me and is a great friend. I trust her with any and all work done to my passed and current vehicles and appreciate her great work and dedication. Although I have had bad experiences in their sales department, their service department is great! More

Took my lexus in for service and they treated me great with out discrimination. He explained to me what is involved in the 50,000 mile service and I asked about brakes and how it all works. He took his ti with out discrimination. He explained to me what is involved in the 50,000 mile service and I asked about brakes and how it all works. He took his time explaining everything to me. Nice waiting room too. Thank You More

I would like to share my experience with any prospective customers to Shore Toyota, namely Lori Reynolds. I had a strange rumbling sound coming from the front end of my 2008 Tundra Lori took this issue and customers to Shore Toyota, namely Lori Reynolds. I had a strange rumbling sound coming from the front end of my 2008 Tundra Lori took this issue and handled it in a way very rare these days, she cared and showed a level of professionalism I never see , especially in car dealerships. She handled the loaner car for me and fielded numerous calls from me all the while providing excellent customer feedback, something sadly lacking with the actual salesperson on my deal. I would also add that her stepping in to breach on this matter was vital because my first attempt to have the problem looked at early one Saturday morning was meant with a very harsh attitude by the person running the shop that Saturday, not sure of his name, I explained to him that I was instructed to stop in and see service first thing without an appointment by my salesperson Courtney, naturally this is never a popular move so I was met with " HE SHOULDN'T HAVE DONE THAT " and a nice head roll that was so off putting that I just went back to the house to cool off a while, but maybe the follow up that "should have" been provided by my salesman Courtney; but was not, could have made all the difference regarding this particular matter. In closing I cannot adequately express my sincere appreciation for the way Lori handled my issue and would recommend you deal with her if you really expect "great" service, she is a real gem. More

MY HUSBAND BUY ATOYOTA CAMRY FEW MONTH AGO AND TODAY IS THE FIRST SERVICES THAT HE HAVE FOR THAT CAR ,,WELL WE HAVE THE APPOITMENT BY 8 AM AND WE THER YES ON TIME , BOB ATTEND US HI IS NICE WITH US EXPLAIN THE FIRST SERVICES THAT HE HAVE FOR THAT CAR ,,WELL WE HAVE THE APPOITMENT BY 8 AM AND WE THER YES ON TIME , BOB ATTEND US HI IS NICE WITH US EXPLAIN WHERE WE CAN GO AND TAKE A COFFEE UNTIL THE SERVICE IS DONE HE SAY IN ONE HOUR AND EXACT IN ONE HOUR DONE AND EXPLAIN WE HAVE FREE SERVICES UNTIL THE 25 THOUSAND MILES AND EVERY 5 THOUSAND MILES HAVE SERVICES ,WE ARE HAPPY WHITH THE SERVICE WE HAVE TODAY More

The service work performed on my truck was done expertly and on time. Lori went beyond the call of duty to make sure the work was completed on time and my vehicle was dropped off as promised on both of my s and on time. Lori went beyond the call of duty to make sure the work was completed on time and my vehicle was dropped off as promised on both of my service visits. This dealership has very high standards in the customer service area and will goes well above what I had become accustomed to at the Chevy dealership I was dealing with on my previous vehicle. I recommend this dealership for all your vehicle needs. More

My visit was due to some paint peeling on the wheels of my 09 Tacoma. Lori Reynolds took my case and contacted Toyota on my behalf. She convinced Toyota to replace all of the wheels under warranty. I ha my 09 Tacoma. Lori Reynolds took my case and contacted Toyota on my behalf. She convinced Toyota to replace all of the wheels under warranty. I have a long background in mechanics and auto repair and based on my knowledge of how these things work, I was impressed with the way Lori handled the matter. She treated me like a good customer which is what I want in order to give repeat business. Lori is one of your more valuable assets. Please thank Lori on my behalf. Joe Henry 609-729-4905 More

Had a car starter installed as a Christmas gift for my husband. They were very accomodating and were able to get me in. Laurie was wonderful. They even washed the car which I had a hard time explaining husband. They were very accomodating and were able to get me in. Laurie was wonderful. They even washed the car which I had a hard time explaining when I brought it home. I have purchased 3 cars from this dealership and would definetly recommend them. The whole service dept has always been great. More

Lori and the service department are always very pleasant and accomodating. Work is completed in a timely manner and they are very considerate of your vehicle when it is in their care. There is never any a and accomodating. Work is completed in a timely manner and they are very considerate of your vehicle when it is in their care. There is never any attempt to do things that are unecessary. I think they are very trustworthy. More