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Shore Toyota
Mays Landing, NJ
2,410 Reviews
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2,410 Reviews of Shore Toyota
September 22, 2016
Very pleasant from start to finish ! Everyone that I dealt with was very pleasant, courteous, and professional. All of the transactions from pulling in to the service area to paying for t Everyone that I dealt with was very pleasant, courteous, and professional. All of the transactions from pulling in to the service area to paying for the parts that I ordered was a good experience. I am very happy with this dealership and will return for all my future service work. Thanks Shore Toyota ! More
by DJVITO
Verified CustomerEmployees Worked With
Frank Fultano, Lori Reynolds, Matt Bruschi
September 21, 2016
Dissapointing I was sold a vehicle on a Monday and was called five days later to be told I did not have financing. They said I needed at least 2,000 more or bring v I was sold a vehicle on a Monday and was called five days later to be told I did not have financing. They said I needed at least 2,000 more or bring vehicle back even though I had a signed contract. They offered no other solution. The night I bought the vehicle and left I was told it was a done deal and the vehicle was mine. I was so excited only to find out I now have to return the vehicle. I called the sales person Sharif Smith and told him I would be in Monday night to return vehicle and I would need my vehicle and the $500 refund that I originally put down. I get there at 7pm and had to sit and wait for Sharif then only to find out that they broke the bolts off on the license plate and the manager was not there to approve my refund. I asked Sharif why didn't he call and let me know as this was hard enough on me he said well you get to take the RAV4 home again. I came back Tuesday to only find out that Sharif was not there and I then had to tell another person why I was there. Now keep in mind I called the GM RON and left him a voice mail and never got a return call. So I sat and wait until a man came up to me and asked for my CC so they could do the refund. I gave him my card and was calling my insurance company to get my vehicle put back on my insurance. He brings the receipt and card and ask if there was anything else and of course I said no. He never introduced himself and never apologized and as a matter of fact not one per there apologized for any of this. I now have to go and get my car inspected as my insurance company stated because I took it off they need to make sure there is no damage. (Once again another inconvenience to me). I get to the inspection place to only receive a call from a RON asking me where I parked the RED RAV4 (Mind you the vehicle was a Silver/Gray). I told him where and he stated the key was missing so I checked and sure enough I still had the keys. In the same time period I realized my registration is now missing and I cannot get the car inspected without it. This Ron states he will be outside to meet me to take the key back and he will look for the registration. I get to dealership and no RON but I see a worker who appears to be looking for a vehicle, I roll down my window and asked him if he was looking for some keys and he states no but I am looking for a RAV4. I said here are the keys please give them to RON and I pointed to the RAV4 and he states this RAV4 and I stated yes that is the vehicle I had and no it was never red. The worker said ok thanks and I left. Now this RON did state he would get me a duplicate registration and I could pick it up. I said yes at first but as I thought about it over night I decided I will deal with it myself as I will most likely get there and it won't be there anyway. I work for Superior Court and deal with litigants everyday and customer service is key in our system. You should take notes and it really would not have cost them one penny to either clean my car, wax it, offer free oil changes, tire rotations anything to try to get me to come back and not have such ill feelings towards SHORE TOYOTA but not one thing was offered not one. When I had the keys I told RON that I apologized that I did still had them, but yet not one person there offered an apology to me at any point and time. My insurance company was nicer to me then anyone at Shore Toyota. By the way if it was the general manager Ron that I dealt with yesterday he needs to get some people and management skill training. I can assure you I will not be recommending Shore Toyota to anyone and in fact all the people who knew I got a new vehicle from where I work not to mention family and personal friends will know this story and how it did not end well. More
by laowens12
Employees Worked With
Ron from finance who made sure I knew he worked there 20 something years , Sharif Smith, Ron Rusignola
September 21, 2016
Mobile oil change and general inspection. Alll over A plus service. Lori is the best hard worker. She help me what ever I want. Thank you Toyota team members. See u soon. Alll over A plus service. Lori is the best hard worker. She help me what ever I want. Thank you Toyota team members. See u soon. More
by IQBALK1
Employees Worked With
Lori Reynolds
September 21, 2016
Lori Reynolds was very professional. Lori was very helpful and upbeat from the moment I arrived for service, until I left. She explained everything that was gong to happen before and afte Lori was very helpful and upbeat from the moment I arrived for service, until I left. She explained everything that was gong to happen before and after my car was serviced. She gave me periodic reports on how my service was progressing. I was very pleased with my experience at Shore Toyota. I couldn't ask for more. More
by RONNAGLE
Employees Worked With
Lori Reynolds
September 21, 2016
Great friendly service Employees were friendly, they listened to what you had to say. They only showed me what I was looking for. I felt no pressure not that it made any d Employees were friendly, they listened to what you had to say. They only showed me what I was looking for. I felt no pressure not that it made any difference to purchase a vehicle. I would recommend Shore Toyota anybody looking for a new or used vehicle. More
by RADDFISH
Employees Worked With
Vincente Morales, Carlos Lopez
September 21, 2016
Overall great I really appreciate everyone that helped me in the process of financing a veichle. Everything was smooth and easy. I am a very happy customer. I really appreciate everyone that helped me in the process of financing a veichle. Everything was smooth and easy. I am a very happy customer. More
by DAVISMINAH
Employees Worked With
Eddee Leiva
September 20, 2016
Right rear tire leaking air Everyone in the service department was friendly , but after waiting one and half to two hours to have a tire patched after I was told a screw was foun Everyone in the service department was friendly , but after waiting one and half to two hours to have a tire patched after I was told a screw was found in between the treads. The wait wasn't the problem either because my main concern is getting the job done right. Well when I awoke in the morning to leave for work the next day. I found the tire completely flat. When I called the service department again I was treated politely but put off until Thursday to come in and resolve the problem. Then the icing on the cake is I received a call from the sales department wanting to put in a new Toyota ! Not from the service department manager apologizing for the bad repair and seeing that it is taken care today. More
by PASTRYCHEF1992
Employees Worked With
Not sure who I spoke with on phone
September 20, 2016
Lori Reynolds I can always count on Lori Reynolds to schedule me in at a time that works for me. She also makes sure I understand exactly what needs to be done and I can always count on Lori Reynolds to schedule me in at a time that works for me. She also makes sure I understand exactly what needs to be done and the cost involved. She is always pleasant, no matter how busy she is. She has been handling my service needs since 2006. I trust her implicitly. She is a big reason why I return to the dealership for service. More
by nandeck
Employees Worked With
Lori Reynolds
September 19, 2016
Frank is great Frank was great and my oil change was all done right which I am happy about the only thing I was slightly unsatisfied with would be the people that an Frank was great and my oil change was all done right which I am happy about the only thing I was slightly unsatisfied with would be the people that answer the phones. I called in attempt to make an appointment which I was able to do without a problem when I asked how much the oil change was for 5.7 v8 full synthetic I was told $59.95, as I used to work for Toyota I though this sounded fishy so I was sure to ask again when I arrived to drop my truck off to find it be $69.95. I will defiantly use shores service department again. But please when a customer makes an appointment for an oil change he/she does not need 3 phone calls 3 days in a row in attempt to get me to trade my truck in. Way to pushy if you ask me. More
by JANITZD
Employees Worked With
Frank Catrombone
September 19, 2016
Exceptional Service! My service advisor, Dave, was courteous, professional and very Informative updating me as to the status of my service on my 2016 4Runner Ltd. Car My service advisor, Dave, was courteous, professional and very Informative updating me as to the status of my service on my 2016 4Runner Ltd. Car was cleaned inside & out prior to returning to me. 1st class treatment all the way! More
by Bruce Whitlock
Employees Worked With
Dave Schulnick
