Shore Toyota

Good Work but diappointing service On Wednesday, August 31, I brought my car for service for oil change, tire rotation and new spark plugs. I was informed at that time the work would no On Wednesday, August 31, I brought my car for service for oil change, tire rotation and new spark plugs. I was informed at that time the work would not be completed until the end of day. I was notified in the early afternoon that the work was completed, but that I also could use an Induction System Service. I agreed to have the additional work done. I assumed since the major work was finished that I would get a call quite soon telling me to pick up my car. I notified the dealership around 4:00pm to get an estimate on time. I was told that Bob Anderson left for the day and that Lori would be handling the paper work. My wife drove me to the dealership and went home leaving me there so I could get the paper work and pay for the service. I assumed the work was done because the car was on the lot. I spoke with Lori and she told me Chris would ultimately handle my paper work and that it would be a few minutes. It actually took 45 minutes before the paper work was complete and Lori handed the paper work over to me. I understand that Bob Anderson had an emergency, but when was I supposed to get a call? Why did I have to pursue the folks at the dealership to find out my car was complete and why did I have to wait an additional 45 minutes to get my paper work? This particular incident cost me valuable time not to mention at least 150 miles total for both of our vehicles (coming and going). More

Very customer service oriented Lori went out of her way to assure that my car was serviced and that I had a loaner car. I was advised of the status every step of the way, and provi Lori went out of her way to assure that my car was serviced and that I had a loaner car. I was advised of the status every step of the way, and provided with cost-saving options. More

#10 and Counting This will be my 10th car(mine and my wife) that I took title of from Shore Toyota. I started way back when they were on Fire Riad in EHT. I have alway This will be my 10th car(mine and my wife) that I took title of from Shore Toyota. I started way back when they were on Fire Riad in EHT. I have always been treated with the utmost of courtesy and (more importantly) HONESTY(Thank You Carlos). Courtney Mutschler has been my sales person for over 20 years. We have built a lasting friendship over these years. I love how I am greeted by my name and sincere hand shakes when I enter the sales room. I have referred my Pastor and friends to Shore Toyota without hesitation. They make getting a new car and enjoyable time! More

Lori Reynolds is the greatest !! As usual Lori was efficient to get the auto service work done quickly, and with warmth and enthusiasm for the customer's well-being. I have observed As usual Lori was efficient to get the auto service work done quickly, and with warmth and enthusiasm for the customer's well-being. I have observed her acting the same way with other customers also. More

my initial 5000 service after purchase in April. My Service Advisor,Robert Fredericks, was very knowledgeable and helpful during the process. Appreciated his assistance since I had limited time fr My Service Advisor,Robert Fredericks, was very knowledgeable and helpful during the process. Appreciated his assistance since I had limited time frame .Bob took the time to explain what needed to be done and had an immediate check of one of my concerns. Good experience. More

Excellent service Everyone was wonderful. I had an early morning appointment. Drove right into the garage and was immediately approached. Nice waiting area and my ca Everyone was wonderful. I had an early morning appointment. Drove right into the garage and was immediately approached. Nice waiting area and my car was ready within the hour. More

Wonderful Service There are not enough words of praise that I can write for the time, care and concern that Lori put in with my service at Shore! This was my first time There are not enough words of praise that I can write for the time, care and concern that Lori put in with my service at Shore! This was my first time getting the car serviced at Shore and I will continue to return & tell everyone what wonderful service and people work in the service department! More

Best dealer ever Helped me out in every possible way. Best place to buy a car. They treat me like a human not a dollar sign. Highly recommend this dealer. Helped me out in every possible way. Best place to buy a car. They treat me like a human not a dollar sign. Highly recommend this dealer. More

40,000 mile maintenance. Lori Reynolds did an excellent job keeping me informed on progress and I always have confidence in her recommendations. The car was serviced within th Lori Reynolds did an excellent job keeping me informed on progress and I always have confidence in her recommendations. The car was serviced within the timeframe estimated. Lori provides a professional customer interface for Shore Toyota. More

Treated me like family I never bin treated so well by Jesse and salesman Blake they treated us great bought 2 vehicles from them I think he would treated us the same no matt I never bin treated so well by Jesse and salesman Blake they treated us great bought 2 vehicles from them I think he would treated us the same no matter what we were buying More