Shoreline Chrysler Dodge Jeep Ram

Bought a Jeep from Shoreline the other night and the experience was top notch. We had traveled the state to 7 previous dealership and 12 test drives before checking out their vehicle from CarGurus. We d experience was top notch. We had traveled the state to 7 previous dealership and 12 test drives before checking out their vehicle from CarGurus. We did not buy the exact vehicle we went to look at, but could not be happier with the vehicle we ended up with. Josh was an excellent salesman and gave us all the time we needed for a test drive. No pressure sales tactics, he really listened to what we needed in a vehicle to find us the perfect match. We will definitely start and end our next vehicle search at Shoreline. We love our “new-to-us” Jeep! They even delivered it after it was detailed. If you are looking for a full-service customer-centric experience go to Shoreline! Shout out to Josh & Jessie for making this a great experience! More

I had such a wonderful experience at Shoreline! Huge shoutout to Matt for his kindness and going above and beyond to help me find an awesome Jeep Compass! Highly recommend this location! Huge shoutout to Matt for his kindness and going above and beyond to help me find an awesome Jeep Compass! Highly recommend this location! More

Matt and JT make a fantastic team. So helpful and willing to go the extra mile to make the deal happen. I would recommend anyone interested in a car at this dealer to ask for Matt! So helpful and willing to go the extra mile to make the deal happen. I would recommend anyone interested in a car at this dealer to ask for Matt! More

Had a great experience working with Matt at Shoreline Jeep. He made the process go smoothly and was easy to work with. Love my new Grand Cherokee. Jeep. He made the process go smoothly and was easy to work with. Love my new Grand Cherokee. More

I had a great experience buying my new Jeep Wrangler at Shoreline Chrysler Jeep in Old Saybrook Connecticut. Matt was friendly, welcoming, and genuinely interested in helping me find the right vehicle. Mat Shoreline Chrysler Jeep in Old Saybrook Connecticut. Matt was friendly, welcoming, and genuinely interested in helping me find the right vehicle. Matt took the time to answer all my questions, showed me every feature of my Wrangler and never made me feel pressured. He was knowledgeable, professional, and made me feel comfortable with every step of my purchase. I absolutely love my new Jeep Wrangler, especially the motorized soft top! I highly recommend Matt and his dealership to anyone looking for a new vehicle. More

Amazing! They were all so professional and kind! We went in just to look and don’t feel pressured at all to buy a car. We ended up walking out with a 2023 jee They were all so professional and kind! We went in just to look and don’t feel pressured at all to buy a car. We ended up walking out with a 2023 jeep grand Cherokee L! More

A truly wonderful and seamless experience at Shoreline with Matt! Truly the best car buying experience and I’ve done this 3 other times. My husband and I both said we’d come back here for any and all cars with Matt! Truly the best car buying experience and I’ve done this 3 other times. My husband and I both said we’d come back here for any and all cars we may need in the future. Matt was honest and down to earth. He made me feel at ease and comfortable throughout the process. And the finance guy JT was incredible. Everyone is personable and just wants their customers to leave happy. 10/10! Thanks Matt! More

My purchase experience with Shoreline started smoothly, and the core transaction itself was handled professionally. Josh was excellent throughout the process — responsive, organized, and genuinely committe and the core transaction itself was handled professionally. Josh was excellent throughout the process — responsive, organized, and genuinely committed to making the remote purchase go as easily as possible. His communication and follow‑through were a big part of why I chose to move forward with the deal. After delivery, I did run into a couple of challenges involving paperwork and temporary registration. While the situation created some frustration at the time, I appreciate that Sean, the GSM, reached out personally to discuss what happened and make sure the issues were addressed. That level of follow‑up matters, and it showed they were committed to standing behind the sale even after the car had already been delivered. In the end, the sales and finance teams were knowledgeable, the deal itself was fair, and the management team made an effort to resolve the post‑sale hiccups. Remote transactions can occasionally require a bit of persistence, but Shoreline demonstrated that they’re willing to support their customers and make things right. I’d recommend working with Josh — his professionalism and communication were standout qualities throughout the process. More

BUYER BEWARE! ! I wouldn’t recommend this dealership to someone I don’t like. Do your due diligence. Research both the vehicle and the people you’re expected to ! I wouldn’t recommend this dealership to someone I don’t like. Do your due diligence. Research both the vehicle and the people you’re expected to trust who are representing the dealership before making a purchase. I purchased a 2024 Jeep Wrangler 4xe from this dealership on April 1, and it has been the worst vehicle buying experience I’ve ever had. The sales process was extremely high-pressure, and I was given misleading information. Before purchasing, I specifically asked two different dealership representatives whether there were any open safety recalls. I was told there was one recall but that it had already been taken care of. That was not true. The Jeep was delivered with approximately 5,000 more miles than what was advertised online. I also experienced a seven-week registration delay, which resulted in new license plates being mailed to me after I had specifically requested that my original plates be transferred. The vehicle was later returned to the dealership for a repair attempt and came back with the engine oil and coolant overfilled. It has now been dead in my driveway since May 2. When I attempted to involve the owner because of the ongoing issues, I was referred to the “Chief Administrator.” After requesting that the owner remain involved, I was told that wasn’t going to happen because the owner had asked him to handle the matter as a favor and had signed off on it. Communication throughout this process has been extremely difficult. I’ve had to send repeated follow-up emails just to receive updates or responses. This entire experience has been frustrating from start to finish and has left me with serious concerns about the dealership’s sales practices, communication, and customer service. I definitely don’t recommend this dealership to anyone. More

I worked with the sales rep. Matt today and was very happy with the experience. Matt was not pushy what so ever and helped us push for and get the best deal we cold on a 2026 Wra Matt today and was very happy with the experience. Matt was not pushy what so ever and helped us push for and get the best deal we cold on a 2026 Wrangler. When it’s time to buy our next vehicle I will be going back to work with them again. More