Shortline Buick GMC

OMG AWESOME is an Understatement! I just want to take this time to thank Charles Adams and Steve Cantrell for the MOST WONDERFUL customer service experience! My sister and I were dete I just want to take this time to thank Charles Adams and Steve Cantrell for the MOST WONDERFUL customer service experience! My sister and I were determined to drive away from the dealership in a new car, and not only did we drive away in one...but two! Charles was patient, kind and the coolest sales person ever! (I LOVED his socks!) Steve Cantrell took the time to walk me through every aspect of my car and answered every question I had. Not only did he have incredible knowledge of the car, but prior to us visiting the lot I had submitted a request for help in choosing a car and Steve did so right away! (Talk about fast service) We drove away feeling like we are now apart of the family! Thanks so much for the awesome work! Friends for Life Cynthia and Nicole Papin More

An oldie but goodie. I can't afford a new vehicle, so keeping my '95 Yukon in good running order is important to me. Suss gets it done. I can depend on my old vehicle, t I can't afford a new vehicle, so keeping my '95 Yukon in good running order is important to me. Suss gets it done. I can depend on my old vehicle, thanks to their work. More

The sales dept was nice and helpful and getting me the the truck I needed. The finance dept was horrible.I am a business owner with alot on my credit. But still having around a 680 credit score the deal w the truck I needed. The finance dept was horrible.I am a business owner with alot on my credit. But still having around a 680 credit score the deal was to put 12500 down on a new 2500 with a 52k price tag . They were very rude in telling me "we can't help you" They didn't even come back with other options .very rude and unprofessional people. Walked right over to for and purchased a new f250 platium for 65k at 2.9% interest with no issues. You all need to get better finance people suss. You just lost all my fleet business to ford More

Tony was excellent, answering our questions, and patiently walking us through the process. I would totally recommend Tony and the Suss Buick GMC dealership for those interested in finding a new or patiently walking us through the process. I would totally recommend Tony and the Suss Buick GMC dealership for those interested in finding a new or used vehicle. Tony found a vehicle that met our needs perfectly. More

Suss is a very reliable dealership. They are friendly, courteous and do excellent work on servicing cars. I have been going there for years and will continue to do so in the future because they can be tr courteous and do excellent work on servicing cars. I have been going there for years and will continue to do so in the future because they can be trusted with your car. More

I cannot begin to express how wonderful the people are at Suss Buick GMC. They always go above and beyond the call of duty whether I am there for a routine oil change or other automotive needs. They are frie Suss Buick GMC. They always go above and beyond the call of duty whether I am there for a routine oil change or other automotive needs. They are friendly and have consistently provided service that was not only consistently completed sooner than they estimated but the cost estimate is consistently spot on or less than they estimated. I love how they return my car washed after each visit, what a wonderful touch of excellence. These folks are obviously working hard to maintain a reputation of excellence and integrity. Too often you run into people who are marking time but not really committed to working to earn their paycheck that is not the case at Suss Buick GMC they care about their customers and it shows in all the little details that they provide, like coffee and tea for the customers who are waiting, loaner vehicles for those who cannot wait and in addition to all that they provide superior service. I have never had to bring my car back because the problem was not fixed. What a pleasure to find folks who care about what they are doing and care enough to excel. I won't go anywhere else. More

I contacted Suss from out of state about a vehicle I was interested in. Fred handled my call and did a great job. He was cordial, knowledgeable, and either answered my questions directly or found the answer interested in. Fred handled my call and did a great job. He was cordial, knowledgeable, and either answered my questions directly or found the answers and got back to me promptly. Fred gets five stars. However, Suss gets one. I made an offer to Fred for a vehicle. The offer was not accepted but was countered with an offer of $500 off. Since I had been searching for this vehicle for a while, I was ready to pull the trigger on the counter offer. I asked Fred for the price with $500 off and I was returned a price ~$2000 MORE than the price advertised on Suss' own website. I asked him why the prices didn't match and he said that was the price on his 'sheet'. He looked into it and contacted a manager. Apparently the advertised price on their own website (www.suss.net) was wrong and they would not honor the advertised price. Quite a disappointment for a vehicle I was truly interested in. Seems like a bait and switch, poor form. More

The staff was knowledgable and friendly, especially Fred. The price for our trade in and the SUV was very fair. After buying the Kia Sorento the car was cleaned and gas was put in it. I have purchased a l The price for our trade in and the SUV was very fair. After buying the Kia Sorento the car was cleaned and gas was put in it. I have purchased a lot of cars in my lifetime and this was the best experience by far. Thank you. More

Excellent experience at Suss used cars! I purchased a 2008 Toyota Sienna as is (accept with any problems in may have). I could not get my mechanic to check out the car until after I purchased it and Fre 2008 Toyota Sienna as is (accept with any problems in may have). I could not get my mechanic to check out the car until after I purchased it and Fred said that if he found any problems they would take care of it. We've all heard that before right? It turns out that the spare tire was missing and the front windshield had not been sealed correctly. When I called them back and told them about this, they took care of it at no charge as promised! Very nice to deal with a dealership that stands behind its used cars. I would highly recommend the Suss Buick dealership in Aurora for any used car purchase! More

The dealership advertises one price on their website, and a completely different price on Craigslist, the lower of the two (Craigslist price) they do not want to sell the car for. Getting a response from Ja a completely different price on Craigslist, the lower of the two (Craigslist price) they do not want to sell the car for. Getting a response from Jacob or Eric takes an eternity; Eric says he'll call you right back, then leaves for the day, Jacob says he'll find out the pricing issue and get back to you, which somehow takes 30 hours. The "incorrect" Craigslist price, has been advertised on five separate occasions, none of them "fixed" or deleted after being questioned. After looking further, the same car, but with just over 100,000 miles (Suss' had 94,000) was for sale in the same Denver area for $3600, compared to Suss' $6481 (Craigslist price of $5981). More