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Shottenkirk Chevrolet

Waukee, IA

Overview
Employees
Reviews
Vehicles
4.6
2,810 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,810 reviews

July 29, 2023

They changed the oil. They actually did not fill the DEF. Good thing I Had to check before I left. More

by RLYII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Black
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 29, 2023

Shottenkirk was very knowledgeable, and explained everything about the vehicle we were looking at. They worked very hard to find us a lender. Would definitely recommend them. More

by RITABALVANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2023

We service all 3 of our vehicles there. Another perfect visit, in and out in no time! More

by KSBSZSRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Kallenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

July 28, 2023

Outrageous cost to replace a water hose and clamp after car had to be towed into dealer. Am no longer going to use for repairs. I have been loyal till this visit. More

by Bbinsures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
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Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback. We're sorry to hear that you weren't fully satisfied with your experience and would like to see if there's anything we can do to turn this around for you. Please reach out to us directly if you'd be willing to discuss this matter in more detail. Thank you!

Jul 29, 2023 -

Bbinsures responded

I have bought several cars from you, if you want to turn experience around pick up the phone and call me. My number is in your system.

July 28, 2023

Mileage showed it was not driven far for testing noises and no warranty work was done. More

by AMYPATTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, Amy, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a 5-star experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 28, 2023

Dakota Hill was very good. Answered all my questions and was very patient with all my requests. More

by HAWKEYESANTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doyle Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. All of us at Shottenkirk Chevrolet are glad to have you as a customer.

July 28, 2023

Everyone who helped us were wonderful! Travis was a joy to work with and was so helpful and sweet, great customer service! I would buy from you guys in the future! More

by RACHEL.GRIFFIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz
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Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you, Rachel! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

July 28, 2023

Brand new 3500 HD that I need to tow trailers with and the factory trailer light plug-ins don’t work and needs module replaced. Naturally you don’t have the part and tell me you hope to get the part in More

by BW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kobie
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Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. We are sorry to hear that we weren't able to meet your expectations and apologize for any inconvenience. Please don't hesitate to reach out to discuss this matter in more detail. We would appreciate the opportunity to address your concerns.

July 28, 2023

Shottenkirk has very good and timely service. Everyone is friendly and helpful. They keep you informed as to when the car will be done. More

by LINDAOXLEY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business, Linda, and hope to see you again soon!

July 28, 2023

Friendly people, great service. Makes you feel at home. Been buying cars at Shottenkirk’s for years. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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