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Shottenkirk Chevrolet

Waukee, IA

Overview
Employees
Reviews
Vehicles
4.6
2,778 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,779 reviews

July 20, 2023

Cory Tass was super amazing to work with! ! We will look him up every time we go to buy!! More

by MARLARWEST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Tass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa
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Jul 21, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cory met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

July 20, 2023

Always a great experience. I had a question about parts and Zach helped me , he sure is great at taking care of customers! More

by KSBSZSRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, Dylan Miller
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Jul 21, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words for Zach, and for taking the time to leave us this wonderful feedback!

July 19, 2023

Jason Wells was excellent. The salesman, Dakota did as good of a job as he possibly could given the fact that your dealership doesn’t empower its people to make decisions. Runn More

by Dusty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota, my salesman
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Jul 20, 2023 -

Shottenkirk Chevrolet responded

Hi, Dusty! Thanks for leaving us a review. It's great to hear that Jason and Dakota were able to assist you with your purchase. We apologize if your experience was anything less than excellent, and we'll take your feedback into account for the future. Please let us know if there's anything else we can do for you.

July 18, 2023

He was easy to talk too and very helpful so had no worries at all More

by MTSCHEMMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
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Jul 18, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

July 18, 2023

Tate was great, very helpful, very professional. .. He called an updated me several times throughout the process More

by DGEMELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate
Report | Print
Jul 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Tate delivered professional customer service, and we'll be sure to let him know! Please let us know if there's anything we can do to improve your experience.

July 18, 2023

Never get timely calls back. Some are not very friendly in the department. It seems like a burden to them to help you! More

by drt50229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tate
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July 17, 2023

When a customer says no they should accept the fact that no means no . There is no need to try to convince the customer to accept something that they don't want. More

by WARD22CAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doyle Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Johansen
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Jul 17, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we appreciate your helpful comments. Thank you for choosing Shottenkirk Chevrolet!

July 17, 2023

Unfortunately this is the second time I have had issues with Shottenkirk Chevy. I had a service appointment scheduled that would include a service vehicle. I had multiple issues that needed to be resolved More

by Sbaldwin0701
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Heasley
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Jul 21, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 17, 2023

Our first and last experience on buying a vehicle from Shottenkirk in Waukee. Jacob our salesman was the best. However, everything after that was not a good experience. Took the vehicle for a test drive w More

by GINAALLEN55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doyle Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Auge
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Jul 21, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 16, 2023

Rate from the garage was beyond helpful THANKS from a stranded lady! He went far and above to help me! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Hocker
Report | Print
Jul 17, 2023 -

Shottenkirk Chevrolet responded

Thank you, Michelle, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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