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Shottenkirk Chevrolet

Waukee, IA

Overview
Employees
Reviews
Vehicles
4.6
2,777 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,777 reviews

July 12, 2023

Absolutely 💯% Pleased. .Customer service is Excellent. I will recommend to anyone looking for a new ride to shop at Shottenkirk Waukee..I am very happy with my new car and A More

by Carol Perry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Balke and Jason Wells
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Jul 13, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Carol, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

July 12, 2023

Our salesman and managers were very helpful and easy to work with. He also helped set up our Chevrolet app. More

by DCOCHRANINC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Pollock
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Jul 13, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 11, 2023

This dealership lied to me about the terms and conditions of the service package. It has cuased continuous issues with me getting service at a fair price and has been extremely agrivating. More

by JAKE.PLINER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Miller
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Jul 15, 2023 -

Shottenkirk Chevrolet responded

Jake, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 11, 2023

The service person Sam was rude brushed me off and couldn’t even look at me. Very off putting only know they r ordering a part don’t know what why how long how I will contacted to return or it will al More

by CATHYJ7487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samir Kantarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Dusenbery
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Jul 15, 2023 -

Shottenkirk Chevrolet responded

Cathy, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 11, 2023

I am not sure who Dylan is but the only complaint I have is my sunroof cover still has a wrinkle and it should be on the sliding sunroof cover. They couldn't figure out why my engine light was on. Still com More

by RACE4FRANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller, Samuel Dusenbery
Report | Print
Jul 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. Dylan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

July 11, 2023

I also don't remember who Dylan is. If you really want this info to stick in my mind, have Dylan hand me a card. Shottenkirk is an impressive dealership. They work hard to keep custo More

by DSMARRIOTT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Jul 12, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your experience with Shottenkirk Chevrolet. Dylan and our team appreciate your business and hope to see you again soon!

July 09, 2023

Awesome to work with always goes over and above love dealing with Dave he is a rock start More

by HACKBARTH1985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alen Bahic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

July 09, 2023

I was in and out faster than usual! Dakota was great, incredibly knowledgeable and I will definitely be visiting Shottenkirk again for future vehicles. More

by Rudy Pineda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Hill
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Jul 10, 2023 -

Shottenkirk Chevrolet responded

Congratulations on your new vehicle, Rudy! We are so glad that Dakota had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

July 09, 2023

Great group of people. Even though it went a little long due to a downed system they still got us in a car same day. More

by RGMORRIS09
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth, Tanner Hocker
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Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 09, 2023

Kyle was our dealer, he was great, very knowledgeable ! !would recommend him to our friends and family More

by MRSPAULLY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle our salesman , finance girl from Puerto Rico
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Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kyle met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

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