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Shottenkirk Chevrolet
Waukee, IA
2,793 Reviews
Welcome to Shottenkirk Chevrolet
Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 2,793 reviews
November 05, 2015
Not good, not the worst Recently looking for a used car, knew what I want, knew more about it than the salesman as a matter of fact. That's OK, not the primary brand they se Recently looking for a used car, knew what I want, knew more about it than the salesman as a matter of fact. That's OK, not the primary brand they sell so that's OK. He should have recognized I had researched, so trying to explain the features "look alloy wheels" was really embarrassing. I would suggest a little more tailored approach to a customer. I told him I knew what I wanted, and yet he treated me like I was 18 and buying my first car - when he was the young one. Lots of wasted time, i don't care about your service awards, every dealership I've been in has them. Didn't need to be shown vending machines, or the closed parts counter. In short, gauge your customers needs and tailor your approach, not everyone knows exactly what they are looking at, and not everyone needs their hand held, especially by someone just starting out and not quite sure of themselves. This is for all dealers/salesman, it's time to drop the cliches like "What will it take to get you in this car today" and if we reach an acceptable deal will you drive it home today" Tired sayings that just make me mad anymore. Not a great experience, might go back but most likely not. I realize they may not agree to my terms, they need to accept i may not agree to theirs. sometimes things don't work out, move on. More
by Katman
Employees Worked With
Colin Kent
August 28, 2015
Great Saleman horrible Finance Department This is really in two parts. The first part is for the salesman and his manager that I worked with. They were great to work with, and I promised the This is really in two parts. The first part is for the salesman and his manager that I worked with. They were great to work with, and I promised them 5 stars, so they get five stars. The second part is when I went from the sales team to the finance team. They don't deserve any stars, which is why my overall is only 1 star. I have bought cars before, and I understand that every dealership has an extended warranty that they try to sell because they make a lot off it. I listened to his pitch, and then politely told him not interested. But they didn't let it go. It went from being a sales pitch, to an all out badgering for over an hour trying to get me to take their extended warranty. And the entire time, they will say it only costs this much per month, never giving you the full sticker price of their plans. They don't want you to know that the least expensive option is over $4500. I was about two seconds from walking out, which in hind sight I should've. I told the guy I wanted no part of their extended warranty, but the next day when I looked closer at the papers, he had still put on $1000 portion of the extended warranty. Well, I looked at the fine print right away, and what the dealer doesn't want you to know, is that you can cancel it at anytime and be refunded the amount minus the prorated days used. I have already sent in my cancellation notice. The worst car buying experience I've ever had. I will never be buying another car from them again, and don't recommend them to anyone. I just hope the service department is better to deal with. More
by chevygirl
Employees Worked With
Paul DeYarman
June 14, 2015
Just bought a 2014 Traverse from Shottenkirk Chevrolet We had a very good and enjoyable experience looking and eventually buying our car here. The entire team was super to work with. Aaron Richards helped We had a very good and enjoyable experience looking and eventually buying our car here. The entire team was super to work with. Aaron Richards helped us most of the time. He was there to answer questions and tell us about the car, but at the same time gave us room to talk and think about it-----we greatly appreciated this. We would definitely recommend this dealership. More
by phennigan
Employees Worked With
Aaron Richards, Dennis Aragon, RaShaan Long, Colin Kent
January 31, 2015
Poor no response They were trying to make right with me was going to give another chance then they did not respond back when i was looking for new vehicle. They were trying to make right with me was going to give another chance then they did not respond back when i was looking for new vehicle. More
by Travis25
October 18, 2014
2010 Jeep Liberty Bought my Jeep here in August and after 2 weeks on the road the check engine light comes on. Had to take it to the Jeep dealer to "fix" it. The same w Bought my Jeep here in August and after 2 weeks on the road the check engine light comes on. Had to take it to the Jeep dealer to "fix" it. The same week I find out I bought the car with a broken antenna and the service department couldn't get the old antenna screw out of the base so they tell me i must purchase everything to fix it. Therefore the only radio I can use is my satellite radio. Now 7 weeks into having the vehicle the check engine light is back on throwing the same code and all they tell me is "sorry, hopefully it's covered under warranty." I have had this vehicle exactly 2 months today and in that 2 months it has been in the shop more than any other vehicle I have owned. I will not be going back to this place for future purchases. More
by BS56
Employees Worked With
N/A
May 11, 2014
Thank You The reason why i buy from you is because your cars are great quality and have always been good to me. Thank You for helping me The reason why i buy from you is because your cars are great quality and have always been good to me. Thank You for helping me More
by LawrenceLehnhoff
Employees Worked With
Dennis Aragon, Paul Cunningham
December 19, 2013
Great customer service and an awesome team to work with. We will definitely recommend this dealership and will certainly be back for anything we need in the future. We will definitely recommend this dealership and will certainly be back for anything we need in the future. More
by DTreb
November 07, 2013
I was in the market for a new pickup and on google found the local dealers in the Moines area. Shottenkirk was the first dealer I went to and worked with Edward heathcote and came to a price I felt was wher the local dealers in the Moines area. Shottenkirk was the first dealer I went to and worked with Edward heathcote and came to a price I felt was where I wanted to be on a new silverado. More
by Jbahnsen
November 06, 2013
Professionalism and customer service with the personal touch is what you can always expect from everyone during the process of purchasing and servicing a vehicle with Shottenkirk Chevrolet in Waukee. Fro touch is what you can always expect from everyone during the process of purchasing and servicing a vehicle with Shottenkirk Chevrolet in Waukee. From the excellent sales experience from sales professionals like Jason Guisinger who always provides extra attention to earn your business or the specialized service you receive from Jim Miller and the world class service team Shottenkirk Chevrolet truly provides hometown values to all their customers! As a small business owner I will always purchase and service my personal and company vehicles with Shottenkirk Chevrolet and would recommend this dealership to anyone looking for a great new or used vehicle and honest and reliable service you can trust every time! More
by DustinM50266
Employees Worked With
Other Employees :
Paul DeYarman, Jason Guisinger, Scott Cooper, Jim Miller, Adam Barkela, Randy Nemetz, Eric Radebaugh, Justin Gray, Justin Saiz
October 22, 2013
We have bought 3 vehicles from Dave and always are well taken care of! Yodi you're always great to work with also :) we continue to make the 60 mile trip to have our vehicles serviced because we always hav taken care of! Yodi you're always great to work with also :) we continue to make the 60 mile trip to have our vehicles serviced because we always have great customer satisfaction! We love the Christian values your business has and will continue to do to business at Shottenkirks! More
by Travelers
