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Shottenkirk Chevrolet

Waukee, IA

4.6
2,795 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,795 reviews

September 21, 2023

Friendly but deceptive and manipulative. I purchased a truck that was clearly a smokers vehicle and I was not informed. The odor had been covered up and became present two days after purchas More

by TAR2013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Wells
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz, CJ Johansen
Sep 26, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 20, 2023

Horrible. Not truthful. Screwed us over. Lied about the price. Would not help us make the situation better. More

by Jordann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alen Bahic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz, Jacob Auge
Sep 24, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience, Jordann, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 20, 2023

They checked for potential problems quickly and without charge. Definitely friendly service. All done ehile I waited. More

by KETZNER
Recommend Dealer
Yes
Employees Worked With
Chance
Sep 21, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

September 19, 2023

Very good customer service. Attention to detail. Good communication. Satisfied with my service experience always. More

by BOLLY112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Hough
Sep 19, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

September 19, 2023

Best pricing, service and delivery. My second purchase here. Super impressed with their professionalism and speed! Dave was excellent again!! More

by MarkCharlson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Shottenkirk Chevrolet responded

Thank you so much, Mark, for your kind words for Dave, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!

September 19, 2023

The dude that was assigned to me wasn’t even there. The other dude was cool. When I got my car back it REEKED like weed. Whatever worker drove my car for the split second from one lot to the other need More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
Sep 24, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, Ruby, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. We aim to ensure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

September 19, 2023

Very easy sale, and fun to work with. This is 2nd purchase with Shottenkirk team More

by JFREE1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alen Bahic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Shottenkirk Chevrolet responded

Congratulations on your new vehicle! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 18, 2023

Everyone we worked with was very helpful Listened to what we wanted and found the car for us. Thank you More

by DONNA.BUSSANMAS
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure
Sep 19, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review, Donna! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 18, 2023

All the staff I had contact with were very courteous & efficient.. Ryan told me the condition & cost of filters & wipers before replacing. Very pleased with the attention to details! More

by Ann,Newbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Sep 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review, Ann. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 17, 2023

Travis was really fantastic to work with! So much so that after our first phone call, we drove from 2 hours away to check out a vehicle and meet with him further. Travis didn't pressure us wh More

by omahadan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Tass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Travis here at Shottenkirk Chevrolet.

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