Back

Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,730 Reviews

1,730 Reviews of Shottenkirk Chevrolet - Service Center

Sort by
December 08, 2022

It’s always a great experience when I take my vehicles to Shottenkirk for service. Their staff is very knowledgeable and friendly! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Matt Heasley, Coltan Straker
Dec 09, 2022 -

Shottenkirk Chevrolet responded

Mike, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 07, 2022

Received service for Equinox and myself getting to and from the service location. Joker Great help. More

by SHEPBP
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker, Coltan Straker
Dec 07, 2022 -

Shottenkirk Chevrolet responded

Thanks for choosing Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

December 07, 2022

I thought the trade was fair and was please with the help I received when the truck had a malfunction More

by MARKTERPSTRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Franklin
Dec 09, 2022 -

Shottenkirk Chevrolet responded

Mark, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

December 03, 2022

I had a 1:30:appointment for a tire repair after a hour and half I saw my car outside and asked if it was done she said no but mine was next in line… 2 hours for a tire repair what’s the reason for an appo More

by DONNATHILGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
Dec 07, 2022 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Donna, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 03, 2022

I took my truck to Stew Hansen gmc on Hickman six time for check engine light and they didn’t know how to fix it. I decide to give a chance Shottenkirk and they fixed my truck from first visit. It’s 4 wee More

by rpcardetail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Phil, Alicia Scott
Dec 04, 2022 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

December 03, 2022

Showed up for an appt only to find it wasn’t in the system. Was still told could do car and that it would be about an hour (I let them know I didn’t have a lot of time). Was told I’d be notified if i More

by Jill
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember service contacts name. Think it was Sam.
Dec 04, 2022 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Jill, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 03, 2022

My car was done for 15 minutes before they handed me the paperwork to check out. More

by fetoph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Boomer Benning, Isaac Tucker
Dec 07, 2022 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 03, 2022

The Service was great and reasonably priced. They got me in and out quickly too. More

by TinaLeaF1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who I worked with
Dec 05, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 03, 2022

No pressure sales people fully explained everything and delivered the car to our home don’t get much better More

by tamibarnard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mathes
Dec 05, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Tami, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

December 02, 2022

They were courteous and the process was very smooth. They were able to secure financing for us and we love our new-to-us car! More

by ZEBRAGRL2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Dec 04, 2022 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

...
109
...