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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,731 Reviews

1,731 Reviews of Shottenkirk Chevrolet - Service Center

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November 28, 2022

They went out of their way to squeeze me in on a very busy day for a last minute battery replacement as I was heading out of town. I really appreciated them accommodating me! More

by hollygilliland
Recommend Dealer
Yes
Employees Worked With
Sorry, can’t remember name
Nov 29, 2022 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

November 27, 2022

The friendly courteous staff is an asset in addition to the quality service they provide. More

by JANEANN4864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 27, 2022 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

November 27, 2022

Ordered and replaced a part under warranty. No charge. Car stopped running on the way to Osceola the next day. But it started running again after we sat on the shoulder of busy I-35 for 10 minu More

by DOUGLGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Nov 28, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

November 26, 2022

Currently sitting in the waiting room from my 3rd trip here to get a fluid leak fixed. More

by Q.GREENOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not going to rate an employee
Nov 30, 2022 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 26, 2022

Our vehicle died so we had it towed here. They jump started it, kept it all weekend and said it was fine. Vehicle died again 3 days later. More

by tyler.davis313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Miller
Nov 30, 2022 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 24, 2022

Surprise there was no safety report given to me afterwards. Was charge for 6 quarts of oil and no dealership or service center has charged me more than 5 quarts since the 10 years I’ve owned this More

by Jcmeisch
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don’t know invoice 43 8951
Nov 28, 2022 -

Shottenkirk Chevrolet responded

Providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 23, 2022

Took may truck in for alignment and 4x4 service and had great service with service department and the tech Adi is very knowledgeable on my truck and did a detailed inspection on my truck making me feel ver More

by Delta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher, Scott Cooper, Adam Barkela, Adi Feriz, Coltan Straker, Christian Dorrance, Coltan Straker
Nov 23, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Adi and our team. We're glad to hear we delivered such a great experience!

November 23, 2022

The recall work was completed timely. The accessories I ordered were installed timely, the bedliner is awesome. More

by tkdmrcarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Scott
Nov 23, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

November 23, 2022

Very friendly Service salesman. . Service was good, did whatever was asked to do.. I was surprised the car not washed! Normally car has been through the car wash! More

by SHORNUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Nov 25, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 23, 2022

Very friendly and helpful. Taken care of promptly. Oil change and tire rotation took only about an hour. Will continue to bring my truck for service here. More

by PATRICIASTRAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Nov 25, 2022 -

Shottenkirk Chevrolet responded

Patricia, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

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