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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,723 Reviews

1,723 Reviews of Shottenkirk Chevrolet - Service Center

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October 13, 2024

Very nice place. I think there price was a little pricey for a transmission flush. Just hope when I take it back in the realize it needs a transmission. I told them w More

by ROACHHOUSE250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Tate Pumphrey, Chance Korte
Oct 13, 2024 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 10, 2024

Everyone was polite and professional. Work was performed fast and complete. Will definitely continue to use your service department. More

by mikestoermer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Tate Pumphrey
Oct 11, 2024 -

Shottenkirk Chevrolet responded

Mike, thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 06, 2024

Always a great experience! Thank you staff for taking care of us once again. appreciate all you do. More

by MISSYPARTON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Oct 08, 2024 -

Shottenkirk Chevrolet responded

Missy, Thank you! Ryan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

October 03, 2024

Nobody in Nebraska wanted to help me with my issue. My son lives down the road from the dealer and he called for me since I was on the interstate heading east- Ryan said to stop on in when I got to tow More

by Angie E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Oct 04, 2024 -

Shottenkirk Chevrolet responded

Thank you so much, Angie, for your kind words for Ryan and for taking the time to leave us this wonderful feedback!

October 02, 2024

I had a great experience during my first visit to the service depth and will likely return. More

by rrossgipple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person I paid was also excellent and I give her a 5 out of 5 rating rating., Ryan McClure
Oct 02, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 01, 2024

Diagnosed the issue & helped find the part. That was all I needed help with. Thanks More

by CMKCOBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Oct 02, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that Ryan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 30, 2024

Bought a used truck here with new tires all set to a different pressure, none of the sensors reset for the new wheel locations, taillight bulb not working and they overfilled the oil when they "serviced More

by LIMAVICTORHOTEL
Recommend Dealer
No
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Paniagua-Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 30, 2024

Went in for a routine oil change and tire rotation. Engine was making funny noises afterwards and popped the hood to discover the hood seal was not reattached and was rubbing against my engine belt. I More

by BSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
Oct 04, 2024 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 29, 2024

Fast and friendly as usual. Always satisfied! Pointed out some tire wear. Appreciated the warning. More

by ANDREWSBINCH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
Sep 29, 2024 -

Shottenkirk Chevrolet responded

Andrew, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 28, 2024

Very professional and very knowledgeable. They took care of the update and the oil change and rotation in a timely fashion More

by dannydimes1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure, Colby Oberembt, Chance Korte
Sep 29, 2024 -

Shottenkirk Chevrolet responded

Danny, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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