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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,719 Reviews

1,719 Reviews of Shottenkirk Chevrolet - Service Center

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October 31, 2023

Very concerned with under 3000 miles out HD3500 has been in for two electrical problems and once again parts are on backorder More

by BW
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Report | Print
Nov 01, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear Tate and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 30, 2023

It’s clean and people are helpful and friendly. Service was quick. It could be closer to town More

by AUPLCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

October 28, 2023

Colby did an excellent job explaining the pricing, service and what they did when replacing the throttle peddle positioner. More

by PREMIERPROPERTIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Oct 30, 2023 -

Shottenkirk Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet. We look forward to having you as one of our valued customers for many more years to come!

October 28, 2023

Tate was very helpful and knowledgeable about what he was talking about. I'm completely satisfied with the service. Thank You. More

by jlinville1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate Pumphrey
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Oct 30, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Oct 30, 2023 -

jlinville1980 responded

Shottenkirk Waukee Chevrolet does good fast warranted work. If you have a vehicle that needs a mechanic I'd recommend them.

October 28, 2023

Overall another good experience at this dealership. Prompt and clear communication from all from Check-In to pick up. More

by Bweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Oct 30, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

October 27, 2023

Colby explained to the service to me and showed me what they did when replacing the battery More

by MWENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Oct 30, 2023 -

Shottenkirk Chevrolet responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

October 27, 2023

Very well organized and supper curious and helpful. Looking forward to doing business with them again. More

by BILL.LUSHER
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory in sales
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Oct 30, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 27, 2023

Awful service. Two and half hours for an oil change and tire rotation. Just awful More

by BDBENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McClure
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Nov 02, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 26, 2023

I had to have my car towed in on a Friday night and they were able to look at it on Saturday. That’s awesome. Tate was great! More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Report | Print
Oct 27, 2023 -

Shottenkirk Chevrolet responded

Thanks, Chris, for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

October 25, 2023

I really enjoyed working with Tom Powell very nice salesman 5 stars. I did not enjoy working with Jason Wells, however. Very pushy about extra coverage, explained the program poorly and does not know More

by HAWKCHALK1243
Recommend Dealer
No
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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