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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,733 Reviews

1,734 Reviews of Shottenkirk Chevrolet - Service Center

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October 27, 2023

Colby explained to the service to me and showed me what they did when replacing the battery More

by MWENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Oct 30, 2023 -

Shottenkirk Chevrolet responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

October 27, 2023

Very well organized and supper curious and helpful. Looking forward to doing business with them again. More

by BILL.LUSHER
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory in sales
Oct 30, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 27, 2023

Awful service. Two and half hours for an oil change and tire rotation. Just awful More

by BDBENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McClure
Nov 02, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 26, 2023

I had to have my car towed in on a Friday night and they were able to look at it on Saturday. That’s awesome. Tate was great! More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Oct 27, 2023 -

Shottenkirk Chevrolet responded

Thanks, Chris, for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

October 25, 2023

I really enjoyed working with Tom Powell very nice salesman 5 stars. I did not enjoy working with Jason Wells, however. Very pushy about extra coverage, explained the program poorly and does not know More

by HAWKCHALK1243
Recommend Dealer
No
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 24, 2023

Tate did a great job taking care of issue after tire rotation and oil change More

by CAREY3439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Oct 25, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tate and our team, and we look forward to working with you again.

October 21, 2023

I had a flat tire and I didn't know how to proceed. Service personnel explained the process. More

by j.house
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt
Oct 22, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 20, 2023

I was very pleased with the service department and the speed of when the parts were delivered. More

by ARNIELEMKE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again!

October 20, 2023

Very professional & courteous. The appointment time fit my schedule. They called & informed me what they found out with the engine warning light. They called the extended warrant More

by scdean69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Morgan Hough
Oct 20, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

October 19, 2023

All persons involved where polite and vary helpful I will definetly have my service performed here again More

by TJSCHNEIDER64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Oct 20, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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