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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,732 Reviews

1,732 Reviews of Shottenkirk Chevrolet - Service Center

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September 09, 2023

They were very helpful and helped service my vehicle in a very timely manner. I had a wonderful experience. More

by Preston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
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Sep 11, 2023 -

Shottenkirk Chevrolet responded

Thank you, Preston, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 09, 2023

Consistent courteous service usually in reasonable amount of time. They have worked me in to meet my own time issues and gave me alternative possibilities on replacement parts. More

by SENNSATIONAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Tate Pumphrey
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Sep 11, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 08, 2023

The entire team was great getting us the car we wanted. Made the process easy and quick. More

by MISSYPARTON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
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Sep 09, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 08, 2023

Very professional and easy to work with. I thank her for being patient on the phone More

by WATSON.ST827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 08, 2023

They were accommodating to getting me a loaner vehicle and kept me informed of the repair process. Always good to work with their team. More

by KRUNCHAMUNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Colby Oberembt
Report | Print
Sep 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 08, 2023

Everyone was extremely nice. They worked quickly and did their best to help me in the fastest and most accurate way possible. More

by AHOLLAND0289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Hough
Report | Print
Sep 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

September 08, 2023

Staff was very friendly. It was my first time using their service and they were very helpful More

by BUBAZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Hough
Report | Print
Sep 09, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 07, 2023

Took 2 hours for an only a scheduled oil change and tire rotation. Multiple people came in and out while I sat at the dealership and worked. Not impressed. More

by ERINJADAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
Report | Print
Sep 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback, Erin. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 07, 2023

Excellent customer service, timely work. Bring all our cars to this dealer for that reason More

by ROUNDY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Hines, Ryan McClure
Report | Print
Sep 07, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 05, 2023

Wish they had told us that they needed to replace the battery before we had waited for 3 hours. I had to search out info before I got told that we wouldn't get our car back. More

by ROBERT85KENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Sep 05, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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