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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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September 02, 2023

Vehicle had an oil change and tire rotation. Next day engine light and tire sensor was displayed on dashboard. Took thr Vehicle in. They never reset tire sensors. If my wife was not reti More

by brandonmedved
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McClure
Report | Print
Sep 08, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 02, 2023

Am treated with courteous. Quick respnse to service. My questions are answered in detail which I appreciate. More

by AliceThompson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Hough
Report | Print
Sep 05, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

September 01, 2023

Went to see a used car and it was disgusting. Had 4,000 more miles than advertised. Dirty inside and needed an oil change. Ended up buying the vehicle after cleaned up. More

by JTQUASS
Recommend Dealer
No
Employees Worked With
Alex Balke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samir Kantarevic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 31, 2023

In the three years I have been using your services I feel I have received good and fair service More

by MMWHITMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names. Service department
Report | Print
Sep 01, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

August 31, 2023

This dealership has Ben good for me and all my vehicles good service. And it's a good atmosphere and good people. More

by reelf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Ryan McClure, Shirley Johnsen, Tanner Hocker, Colby Oberembt, Morgan Hough, Tate Pumphrey
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Sep 01, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 31, 2023

They were very responsive when I needed to schedule an appointment to have my stabiltrac looked at and they discovered my power steering line was cracked. They completed it the same day and even drove me More

by RICHMARSOLAIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Report | Print
Sep 01, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

August 31, 2023

Went in with one problem but found more and time to fix will even be longer!!! More

by Helen mat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McClure
Report | Print
Sep 04, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 31, 2023

I love how the people there are so helpfully and understanding. They’re amazing that’s for sure More

by avalosmatilde5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Report | Print
Sep 01, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, Matilde, and for taking the time to leave us this wonderful feedback!

August 30, 2023

They were helpful when I needed a vehicle and they were very helpful when the vehicle needed repaired. More

by Christopher Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samir Kantarevic, Tate Pumphrey
Report | Print
Aug 30, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Christopher, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

August 30, 2023

Tate was great in keeping me posted on the parts arrival and ETA for completion. Still waiting for him to call me about a question I had after picking up vehicle. More

by teresacase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Report | Print
Aug 30, 2023 -

Shottenkirk Chevrolet responded

Thank you, Teresa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

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